Platinum at Grand Riviera & Sunset Princess

Platinum at Grand Riviera has a free basic Wi-Fi connection. Coverage is best in the lobbies and rooms.

Yes, the hotel can be accessed by people with disabilities and has facilities for guests with reduced mobility. We recommend you call in advance and ask reception about the adapted services and facilities.

We have no adapted rooms in this section.

Applying the General Law for Tobacco Control and its Regulations of the Mexican authorities, smoking or consumption of any tobacco/nicotine products is not permitted in any part of the hotel, neither indoor nor outdoor areas, except for designated areas.

We do not offer this service directly. You can book it through the external transfer service:https://princess.nexustours.com/pcs-riviera-cancun .The taxi from the airport costs approximately $1200 pesos and can carry 1 to 4 people.

Platinum at Grand Riviera & Sunset Princess is 50 metres from the beach.

That’s right, within the Platinum category we have rooms with sea views, available only in a specific section and subject to availability.

As a Platinum guest, you can enjoy the exclusive area on the beach with deckchairs and waiters.

• Private check-in with a welcome drink
• Early Check-in and Late Check-out (subject to availability)
• Room Service
• Exclusive access to the Platinum Lounge and concierge service
• Private pool and beach with waiter service. Premium drinks included in Platinum areas
• Special event, black and white (temporarily suspended)
• Use of bathrobes and slippers during your stay
• Priority reservation for dinners
• Exclusive discount on the green fee at the external golf course (subject to availability)
• Exclusive gift: 1 Princess beach bag

Yes, the Platinum area at Grand Riviera & Sunset Princess is family-friendly, meaning children can access it. Its rooms can fit up to 4 people: 3 adults + 1 child or 2 adults + 2 children.

Yes, we provide adapted alternatives. Write an email to [email protected] describing your needs and your travel information. We will handle your case with the Food & Drinks department.

All restaurants are included except the Chill Out Restaurant. You can make a reservation while at the hotel using the web app, your mobile phone and on arrival, in the main lobby.

Men can wear short or long trousers. They can wear any shirts, T-shirts, polo shirts and shoes they want (flip-flops and swimming trunks are not allowed). The dress code for women is elegant and casual (flip-flops and swimming suits are not allowed).

They are the closest rooms to the beach. They are in mirrored locations in each hotel: Grand Sunset Princess and Grand Riviera & Sunset Princess. You will easily find them in the lobby and exclusive pool area.

Yes, all rooms have a safe deposit box.

Send your booking information and requests to jrecepció[email protected] or via Grand Sunset’s and Grand Riviera’s social media channels. We will do our best to ensure you have the best holiday possible. Requests are subject to availability.

There’s a transfer every 15 minutes to the lobby and other intermediate points of the hotel.

There is no minimum stay from Sunday to Thursday, but on Fridays, Saturdays and public holidays the minimum stay is 3 nights, subject to change.

There is a spa in the complex. Please send an email to [email protected] . They will provide you with all the information and help you book a session. You can book before or during your stay.

Yes, there are ATM’s next to reception in every lobby. You can change money at reception. We exchange Canadian Dollars, US Dollars, Euros and Pounds Sterling.

Playa del Carmen is 15 minutes away and we offer a shuttle service that departs daily from the main lobby of the resort.

Departure times are 9 am, 12 noon, and 4 pm, and the cost is $85 pesos per person per trip.

Platinum at Grand Riviera & Grand Sunset Princess offers free parking for hotel guests.

While Platinum at Grand Riviera & Grand Sunset Princess does not include exclusive water sports, all guests may enjoy non-motorised activities such as kayaking and diving lessons in the pool.

The activity schedule is updated weekly and can be viewed directly on our web app or requested via our social media channels.

Yes, you can purchase a day pass. The hours are from 9 am to 6 pm.

In an effort to offer the best service, day passes will be subject to hotel occupancy.

If you’re interested, please send an email to [email protected]

The cost is $2000 pesos per adult and $1000 per child (prices may change).

Platinum at Grand Sunset Princess is now open and ready for visitors.

On the other hand Platinum Grand Riviera Princess is still undergoing refurbishment in an effort to bring you improvements that will make your stay even more special, and will remain closed until the 16th of April 2026.

Check-in begins at 3 pm and check-out must be completed by 12 noon.

No security deposit is required.

If you booked via the official Princess Hotels website:

• “Pay now”: non-refundable.
• “Pay at the hotel”: free cancellation up to 2 days before arrival.

If your booking was made through a travel agency, we suggest you contact them directly to arrange any changes.

You may phone the hotel on (+52) 984 877 35 00 or send an email to [email protected] to get up-to-date information or resolve any queries regarding your booking.

You can make your reservation at the restaurant of your choice through the web app or with the assistance of our Concierge team, who will be happy to help you once you arrive at the hotel.

Yes, you can send your request to: [email protected] once you arrive at the hotel.

Requests for invoices or receipts are handled directly at the hotel during your stay.

To confirm your booking, you should contact the hotel directly. For any changes, please write to us at [email protected].

Yes, you can also book by telephone through our Call Centre.

For the number, see the ‘Contact’ section on our website.

Yes, you may pre check in online.

Guests booking through our website receive an email with the option to check in online.

To verify your booking or request an upgrade you must provide the name of the hotel, the name of the person who made the booking, and the booking code.

If you made your reservation through our website, please contact [email protected] ; otherwise contact the hotel directly.

The minimum age for checking in at the hotel is 18 years old.

At least one adult must be registered for the room.

Children up to 2 years old are welcome at no additional cost, provided they share the existing bed(s) with their parents or guardians.

For children over 3 years old charges will apply and they will receive their own wristband as part of the hotel’s all-inclusive regime.

For this type of inquiry, please write to us at [email protected].

The Grand Sunset Princess and the Grand Riviera Princess are two sections of the same resort complex that are located opposite each other and designed as architectural mirror images.

This means that, visually and structurally, both hotels are very similar in layout, style, and services.

The two share facilities, restaurants, bars, swimming pools, common areas, and activities, so guests can enjoy both resort amenities regardless of which area they are staying in.

The main differences lie in room location and category.

For example: if you book a Platinum room, you will have access to exclusive areas such as the Platinum Lounge or the private beach.

In short, whether you stay at the Sunset or the Riviera, you will have access to the same level of services and can enjoy all the resort’s facilities. The choice depends more on your room preferences or proximity to certain areas.

Capacity varies depending on the type of room, although the general maximum occupancy is up to 4 people (3 adults + 1 child or 2 adults + 2 children).

Family suites can accommodate up to 5 people.

You can check the specific occupancy for each type of room here.

Regarding minors, children aged 3 to 12 are considered minors for occupancy purposes.

Some categories, such as Swim Out rooms, are only available for guests over the age of 13.