Platinum Yucatán Princess

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We recommend you contact our sales team at: [email protected] ; they will be able to check dates and number of people and provide you with the options available for groups.

Yes, the Platinum Yucatan Princess is an adults-only hotel, and access is restricted to people over the age of 18.

You can confirm your booking by contacting the hotel directly.

Of course, the Platinum Yucatán Princess accepts cash and cards.

In cash we accept Mexican pesos, US dollars, Canadian dollars, and euros. Please note that any payment in foreign currency will be converted to Mexican pesos at the going exchange rate.

Payment options may vary depending on the type of booking:

• If you book directly with the hotel, you can usually pay online or on arrival, depending on the terms of the rate you have chosen.
• If the booking is made through an agency or a third party (such as Expedia, Sunwing, etc.), the payment terms will be subject to their policies.

We accept credit/debit cards and cash (in local currency) at the hotel.

For specific information about your booking, we recommend that you contact [email protected]

You may modify a booking provided it was made through the official Princess website.

To cancel or change the dates of your booking, you can do so via the confirmation email by clicking on ‘Manage booking’, or via ‘View a booking’ at the bottom of the website.

Date changes are only possible for bookings with a pay-at-hotel rate and are subject to availability; they may also result in a change in price.

For other changes, please contact [email protected]

To enquire about the cost of adding an additional guest to your booking at the Platinum Yucatan Princess Hotel, please write to [email protected]

You can get ground floor if you have booked the room type with access to the swimming pool, views are available on request, but subject to availability.

Yes, as a guest of the Platinum Yucatan Princess you have access to the sister hotels Grand Sunset Princess and Grand Riviera Princess

A valid passport is mandatory; no other document is acceptable

Multiple Immigration Form (FMM): this is the immigration document that you fill out on the plane or upon arrival at the airport, and depending on the country of origin. In some cases you may require a visa.

You can extend your stay directly at the hotel, provided there is availability for the additional dates. We recommend that you enquire at reception during your stay, where they will be able to confirm availability and the applicable rates.

You can check in online here

You may contact us on (+52) 984 148 6600 or by emailing [email protected]

You can contact our team via the following email addresses:
[email protected]
[email protected]

Check-in begins at 3 pm and check-out must be completed before 12 noon.

All guests staying at the Platinum Yucatan Princess may enjoy all the facilities included in the All-Inclusive plan at the Grand Riviera Princess and Grand Sunset Princess hotels, with the exception of the Platinum and Chill Out areas.

At the time of check-in at Platinum Yucatan Princess it is mandatory to present official photo identification (ID Card, passport, etc.).

This allows us to verify ID and age, as the hotel is exclusively for adults (18+) . Without valid identification it will not be possible to complete the check-in process.

The hot tub is on the balcony.

Room service is included. It works 24/7 and the menu is in the room.

Yes, the rooms have a safe. The internal measurements are: 46 cm wide x 21.5 cm high x 34 cm deep.

The minibar is all included. There is no charge for resupply and it is done once a day. There are charges if you want additional items before the daily refueling.

Yes, the hotel has access for disabled people and facilities for guests with mobility problems. We recommend that you call in advance at +52 984 148 6600 contact phone or write to [email protected] and check the adapted services and facilities with the reception desk.

The Deluxe Junior Suite is the standard category: spacious and comfortable, with a balcony or terrace. It includes all the amenities of our All-Inclusive programme and, for an additional fee, there are versions with a hot tub on the terrace.

In addition to everything included in the Junior Suite, the Platinum Deluxe offers exclusive Platinum benefits such as private check-in and check-out, rooms close to the beach and services, a romantic dinner at Canopy, one aquatic circuit at the Platinum Yucatan Princess Spa per adult per week, as well as one introduction to scuba diving per stay.

The Swim Out Suites are available in both the Junior Suite Swim Out and Platinum Deluxe Swim Out categories, and are distinguished by their direct access to the pool from the terrace. In the case of the Platinum category,all the exclusive benefits mentioned above are included

The Honeymoon Suites are specially designed for couples, and feature a circular bed and a whirlpool bath on the terrace, in addition to all the Platinum benefits. There are also versions with direct access to the pool from the terrace, available at an additional cost.

The Master Suite is one of the most spacious options, with separate areas (bedroom and living room), a larger indoor and outdoor area with a balcony or terrace, premium amenities and Platinum benefits, making it ideal for long stays and/or special celebrations.

Finally, there is the Presidential Suite, which, in addition to everything included in the Master Suite, offers an extra room for added space, plus premium amenities and Platinum benefits.

Every guest is important, we do not discriminate on any grounds, including sex or sexual preference. Our behavior policy is for all our guests.

The rooms include the following amenities:

• Comb
• Sewing kit
• Toiletries kit
• Bath cap
• Soaps
• Shampoo
• Shower gel
• Body lotion
• Conditioner
• Shaving kit

You can book a transfer from the airport to the hotel through: https://princess.nexustours.com/pcs-riviera-cancun

On arrival at the hotel you’ll see there are stands from different tour agencies in the lobby area where you can book excursions

The Hotel Platinum Yucatan Princess has a free 24-hour basic wifi service included in all areas of the hotel, and also offers a premium connection at an additional cost.

At Platinum Yucatan Princess there is a restaurant where you have to pay to charge your room: the Skylights Restaurant. The other restaurants are included: Rodeo, Aroma, Kotatsu, Bruschetta and Buffet.

The Chill Out Restaurant has to be paid in cash. It is located inside the resort Hotel Grand Riviera Princess and can be accessed by staying at the Platinum Yucatan Princess.

You can view the dress code for each restaurant via the following https://py.princess-hotels.com/es/category/796

Yes, if you require a special diet, please send an email with your travel details and full information regarding your requirements to [email protected] . Our Concierge team will draft a letter and forward all the information to the Food and Beverage department. It is also important to mention this to our reception team upon your arrival.

The Platinum Yucatán Princess offers a wide variety of services and amenities designed to help you enjoy your stay to the fullest.

You can relax in the outdoor swimming pools (some with direct access from the swim-out suites), keep active in the fully equipped gym or sports park with artificial lagoon, and unwind in the spa with hydrotherapy circuit.

It also has themed restaurants, bars, a theatre with evening entertainment, and direct access to the beach.

During the day, you can take part in various recreational activities and enjoy free Wi-Fi throughout the resort.

Yes, there is a gym. The facilities have weights, walking machines, elliptical trainers, bicycles, mats and machines to work specific muscles. The schedule is from 7:00 am to 7:00 pm.

The Spa is not included in the all-inclusive package. The price of the water circuit is 430 Mexican pesos. You will have a 50% discount on a massage the first 24 hours of arrival. You can get our spa menu at the following web address: https://www.hotelplatinumyucatanprincess.com/wellness-spa/

The Hotel Platinum Yucatán Princess offers free parking for hotel guests.

Yes, the hotel offers a laundry service.

You may check the prices and turnaround times for the service directly at reception.

Applying the General Law for Tobacco Control and its Regulations of the Mexican authorities, smoking or consumption of any tobacco/nicotine products is not permitted in any part of the hotel, neither indoor nor outdoor areas, except for designated areas.

Yes, you can visit the Platinum Yucatan Princess with a Day Pass, Night Pass or Full Day Pass, depending on the time of day you prefer:

Day Pass (9 am to 6 pm) → $2600 MXN per person

Night Pass (6 pm to 1 am) → $2600 MXN per person

Full Day Pass (9 am to 1 am) → $3600 MXN per person

At the Hotel Platinum Yucatán Princess you can enjoy water sports such as paddle board, Sup Yoga in our club house. In the swimming pool you can practice water polo and aquagym.

While we do not have snorkelling equipment available for rental at the hotel, there are external agencies in the lobby where you can book excursions and water sports, including snorkelling trips, during your stay.

We have 2 holes for golf practice and it is included.

Yes, we have a disco at the Hotel Platinum Yucatan Princess and it’s called Salsa.

Please send a request to [email protected]

MyPrincess is the loyalty programme from Princess Hotels & Resorts, designed to thank our guests around the world for their trust and to offer them exclusive benefits on their bookings.

When you book as a member of the MyPrincess club, you can enjoy exclusive discounts and special benefits during your stay at the Grand Bávaro Princess:

• Up to 20% off your stay
• Priority check-in
• Welcome drink
• Cheese and cold cuts platter
• Bottle of sparkling wine
• Access to the Water Circuit
• 30% off facials

You can easily sign up for the MyPrincess club by filling in the form

If you have forgotten your password, click on “Log in” and select the “Forgot password” option, which you will find below the password field. You will receive an email with instructions on how to reset it.

Please remember to check your spam or junk mail folder as well.

If you are unable to access your account, we recommend that you first try resetting your password.

If the problem persists, please contact our team at [email protected]

The Grand Sunset Princess offers a variety of spaces:

• Skylights restaurant
• Skylights Roof
• Plaza
• Theatre
• Breakouts 1 y 2

Surrounded by lush tropical flora and fauna, the Hotel Platinum Yucatán Princess boasts one of the finest beachfront locations. Enjoy the soft sand beneath your feet and the crystal-clear waters of the Caribbean in a setting like no other.

Its excellent location — just 10 minutes from Playa del Carmen and 40 minutes from the airport — makes it the ideal base from which to explore the region’s main tourist attractions.

You will be supported by a professional specialising in wedding planning, who will provide a fully personalised service to bring the celebration you’ve always imagined to life.

We offer the official registration of various types of ceremonies:

• Legal ceremonies
• Symbolic ceremonies
• Christian ceremonies
• Catholic ceremonies
• Mayan ceremonies
• South Asian ceremonies

What’s more, you can choose to hold your reception in exclusive venues such as the beach, the elegant ballrooms or the renowned Chill Out, one of the most sought-after venues thanks to its unique atmosphere and privacy.

The Platinum Yucatán Princess Hotel stands out for its exquisite international and gourmet cuisine, featuring a wide variety of speciality restaurants. Enjoy flavours from around the world in unique settings: Italian, Asian, Mexican, Swiss, Korean and more; each dish is carefully prepared to offer an unforgettable culinary experience.

We offer 9 set menus and 8 buffet menus:

• Set menus, served in the dining rooms:
• Coba Menu
• Tulum Menu
• Bacalar Menu
• Cozumel Menu
• Hol-Box Menu
• Isla Mujeres Menu
• Mahaual Menu
• Puerto Aventura Menu
• Puerto Morelos Menu

Buffet menus, at the beach and in the function rooms:

• Barbecue Buffet
• Caribbean Buffet
• Mexican buffet
• Buffet Maya
• BBQ buffet
• Spanish buffet
• Oriental Buffet
• Italian buffet

Services are arranged directly with the hotel’s weddings department. To confirm the date, a non-refundable deposit of $400 is required for bookings made less than one year in advance, and $800 for weddings booked more than one year in advance. For private receptions, such as those held in the Chill Out, a non-refundable deposit of $1,000 is required.

A minimum of 2 people and a maximum of 300 people.

It depends on the type of ceremony. For a civil wedding, bookings must be made at least two months in advance. For symbolic weddings, bookings must be made at least 15 days in advance (subject to availability).

For a civil wedding, the bride and groom and the witnesses must stay at the hotel for four working days prior to the wedding. For symbolic weddings, this is two working days prior.

You will be supported by a professional wedding planner who will guide you through every stage of the planning process, including the seating arrangements for your guests and any additional services you wish to include.

What’s more, you have the option to personalise your ceremony, so that every detail reflects your style and personality.

By Visa or Mastercard credit/debit card or by bank transfer.

The event lasts between 3 and 5 hours. A Western wedding ceremony usually lasts between 15 and 20 minutes.

We recommend that you bring the items with you, as we do not have a stock area to store deliveries.

We always have a Plan B in place for your event, such as function rooms.

Yes, 20% of the guests may not be staying at the hotel. They can attend the wedding by purchasing a day pass two hours before the ceremony. You will need to confirm the list of guests who will not be staying with your wedding planner.

95% of couples who contact us to organise a wedding at the hotel end up booking their wedding with us.

The aspects most highly rated are, above all, the support provided throughout the planning process and the attention given to addressing any queries. Personalised service is another key factor. The flexibility of the packages is also a major draw for those seeking a wedding with a personal touch. The beachfront location, the facilities and the variety of gardens make it the ideal choice.