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MyPrincess ConditionsUp to 20% off your stay
Preferential check-in
Welcome cocktail
Fruit platter
15% in spa services
30% off on facials
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With unbeatable surroundings and direct access to the beach, this is the ideal accommodation for lovers of luxury. Share the allure!
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Welcome to the Exclusive Platinum Area at Grand Riviera & Sunset Princess *****, located by the Caribbean Sea. With the best care and personal service, your time here will be an unforgettable experience. Enjoy a unique experience in an exclusive area with special and personalized services, and stay in the best rooms, featuring all the amenities and located in a quiet and peaceful environment.
The area is located within the Grand Riviera Princess and Grand Sunset Princess hotel complex. Furthermore, the Platinum label guarantees exclusive services such as free Wi-Fi throughout the area, private pool, room service, premium drinks, international press, and concierge assistance to book restaurant tables.
The Platinum service at the Grand Riviera & Sunset Princess offers a wide range of restaurants, with 6 thematic restaurants with varied cuisines such as Italian, Asian, Mexican, international gourmet, and more.
Have an unforgettable holiday in the Platinum area of the Grand Riviera & Sunset Princess!
Grand Riviera Princess and Grand Sunset Princess
Platinum at the Grand Riviera & Sunset Princess is included in the Grand Riviera & Sunset Princess Resort. It is located very close to Playa del Carmen, in a privileged location with direct access to a beach with magnificent crystal-clear waters. It is also part of the Princess complex, which includes the following properties: Grand Riviera Princess, Grand Sunset Princess, Princess Family Club, Grand Riviera & Sunset Princess Platinum areas and the Platinum Yucatan Princess adult-only hotel.
All customers staying in the Platinum Zone will be able to enjoy each and every one of the facilities of the all-inclusive plan of the Grand Riviera Princess & Grand Sunset Princess hotels. Come and visit us!
First line of the sea
Free Wifi
Family rooms
Spacious rooms
All Inclusive
Platinum Zone
Platinum Services
24-hour Concierge Assistance
Speciality Restaurant
Kids Menu
Pool (x 12)
Tennis (x5)
Golf Course ( – 5 Km) ($)
Daytime and evening entertainment
Spa with hydrothermal circuit ($)
Free Parking
Platinum at Grand Riviera & Sunset Princess
Bookings until 31st May 2026
Stay from 01/04/2026 until 30/09/2026
Platinum at Grand Riviera & Sunset Princess
120 days advance booking
Stay until 22/12/2026
Fully equipped suites with all kinds of home comforts. Luxury accommodation in Riviera Maya!
See MoreYes, you can also book by phone through our Call Center.
To find the contact number, go to the “Contact” section on our website.
There is no minimum stay from Sunday to Thursday, but on Friday, Saturday, and holidays, the minimum stay is 3 nights, subject to variation.
The maximum occupancy is 4 people (3 adults + 1 child or 2 adults + 2 children).
Regarding the policy for minors, children from 3 to 12 years old are considered minors for occupancy purposes.
To verify your reservation or request an upgrade, you must provide the name of the hotel and the reservation code. If you booked through our website, please contact [email protected]; otherwise, please contact the hotel directly.
For this type of inquiry, you can write to us at [email protected].
To confirm your reservation, you must contact the hotel directly, and to make modifications, you can write to us at [email protected].
If you booked through our official Princess Hotels website:
If your reservation was made with a travel agency, we suggest you contact them directly to manage any changes.
Send your reservation information and your request to [email protected] or through Grand Sunset’s social media. We will do our best to ensure you have the best vacation. Requests are subject to availability.
The request for an invoice or receipt is managed directly at the hotel during your stay.
You can do the online check-in from our website by accessing the following link or clicking on “Online Check-in” in the top bar.
The Platinum at Grand Sunset Princess is already open and ready to welcome you.
On the other hand, the Platinum Grand Riviera Princess is still under remodeling and will be temporarily closed until April 16, 2026, to bring you improvements that will make your stay even more special.
You can contact the hotel by calling (+52) 984 877 35 00 or by email at [email protected] to get updated information or resolve any doubts related to your stay.
Check-in is from 3:00 PM and check-out must be done before 12:00 PM.
The minimum age to check in at the hotel is 18 years old.
It is essential that at least one adult is registered in the room.
Regarding minors, children up to 2 years old can stay at no additional cost, as long as they share the existing bed with their parents or guardians.
From 3 years old, minors must pay for their stay and receive their own bracelet, as part of the all-inclusive hotel system.
The Grand Sunset Princess and the Grand Riviera Princess are two sections of the same resort, located facing each other and designed as an architectural mirror.
This means that, visually and structurally, both hotels are very similar in layout, style, and services.
Both share facilities, restaurants, bars, pools, common areas, and activities, so guests can enjoy these resort amenities regardless of which section they stay in.
Yes, within the Platinum category we have ocean-view rooms, available only in a specific section and subject to availability.
They are the rooms closest to the beach. They are located as a mirror in each hotel: Grand Sunset Princess and Grand Riviera & Sunset Princess. You will easily find them by their lobby and exclusive pool area.
Yes, all rooms have a safe.
We do not have adapted rooms in this section.
Applying the General Law for Tobacco Control and its Regulations from the Mexican authorities, it is not permitted to smoke or consume any tobacco/nicotine product in any part of the hotel, either indoors or outdoors, except in the designated areas
The Platinum at Grand Riviera & Sunset Princess Hotel is located 50 meters from the beach.
Every 15 minutes, a shuttle can take you to the lobby and other intermediate points in the hotel.
We do not offer this service directly included. You can book it through the external transfer service https://princess.nexustours.com/pcs-riviera-cancun . A taxi from the airport costs $1,200 pesos for 1 to 4 people.
Playa del Carmen is 15 minutes away. We offer a shuttle service to go to downtown Playa del Carmen. The shuttle departs every day from the resort’s main lobby.
Departure times are: 9:00 AM, 12:00 PM, and 4:00 PM. The price is $85 pesos per person, per trip.
At Platinum at Grand Riviera & Sunset Princess, you will have basic free Wi-Fi service available. The best signal is received in the lobbies and rooms.
All restaurants are included, except the Chill Out restaurant. You can make your reservations through the webapp or upon arrival at the main lobby.
You can check the dress code for each restaurant at the following link
If you have any special diet, we invite you to send an email with the details of your trip and your requirements to [email protected] Our Concierge team will be in charge of communicating this to the Food and Beverage department to ensure your experience is the best possible.
Remember also to inform us about your special diet at the time of check-in.
The Platinum at Grand Riviera & Sunset Princess Hotel has a Spa. To make a reservation or request information, send an email to [email protected] . You can make your reservation before or during your stay.
As a Platinum guest, you will enjoy the exclusive beach area with sun loungers and waiter service.
Platinum at Grand Riviera & Sunset Princess offers free parking for hotel guests.
Yes, there is one in each lobby, next to the reception. Indeed, you can exchange money at the reception. We exchange Canadian dollars, US dollars, euros, and British pounds.
Yes, you can buy a day pass. The schedule is from 9:00 AM to 6:00 PM.
To offer the best service, the day pass will be subject to hotel occupancy.
If you are interested, you can send an email to [email protected]
The price is $2,000 pesos per adult and $1,000 per child, subject to change.
At Platinum at Grand Riviera & Sunset Princess, exclusive water sports are not included; however, all our guests can enjoy non-motorized activities, such as kayaks and scuba diving lessons in the pool.
The activity plan is updated weekly, and you can check it directly on our webapp or request it through our social media.
MyPrincess is the loyalty program of Princess Hotels & Resorts, created to thank the trust of our clients from all over the world and offer exclusive advantages on their reservations.
By booking as a member of the MyPrincess club, you can enjoy exclusive discounts and special benefits during your stay at the Grand Bávaro Princess:
You can easily sign up for the MyPrincess club by filling out the form
If you have forgotten your password, click on “Login” and select the “Recover password” option, which you will find below the password field. You will receive an email with instructions to reset it.
Remember to also check your spam or junk mail folder.
If you cannot access your account, we recommend that you first try to reset your password.
If the problem persists, you can contact our team at [email protected].
Grand Sunset Princess has different spaces:
Surrounded by lush tropical flora and fauna, Platinum at Grand Riviera & Sunset Princess offers one of the best beachfront locations. Enjoy the soft sand under your feet and the crystal-clear waters of the Caribbean in an incomparable setting.
Its excellent location—just 10 minutes from Playa del Carmen and 40 minutes from the airport—makes it the ideal starting point to explore the region’s main tourist attractions.
You will have the accompaniment of a professional specialized in wedding organization, who will provide a completely personalized service to make the celebration you always imagined come true.
We offer the officiating of different types of ceremonies:
In addition, you can choose to host the reception in exclusive spaces such as the beach, the elegant halls, or the renowned Chill Out, one of the most requested places for its unique atmosphere and privacy.
From Platinum at Grand Riviera & Sunset Princess, you can enjoy all the restaurants on the premises. Grand Sunset Princess and Grand Riviera Princess are distinguished by their exquisite international and gourmet gastronomic offer, with a wide variety of specialty restaurants. Enjoy flavors of the world in unique environments: Italian, Oriental, Mexican, Swiss, Korean cuisine, etc.; each one carefully prepared to offer an unforgettable culinary experience.
We offer 9 plated menus and 8 buffet menus:
Plated menus, in the halls:
Buffet menus, on the Beach and Halls:
Services are managed directly with the hotel’s wedding department. To confirm the date, a non-refundable deposit of $400 is required for reservations made less than a year in advance and $800 when the wedding is booked more than a year in advance. In the case of private receptions, such as those held at the Chill Out, a non-refundable deposit of $1,000 is required.
A minimum of 2 people and a maximum of 300 people.
It depends on the type of ceremony. A legal wedding must be booked at least 2 months in advance. Symbolic weddings with a minimum of 15 days in advance (subject to availability).
For a legal wedding, it is necessary to stay at the hotel 4 business days before the wedding, both the bride and groom and the witnesses. For symbolic weddings, 2 business days before.
You will have the support of a professional wedding planner who will accompany you in every step of the organization, including the arrangement of chairs for the guests and all the additional services you wish to incorporate.
Furthermore, you have the option to personalize your ceremony, so that every detail reflects your style and personality.
Through a Visa / Mastercard bank card or via bank transfer.
The celebration of the event lasts between 3 and 5 hours. A Western wedding ceremony usually lasts between 15 and 20 minutes.
We advise you to bring the items with you, as we do not have a stock area to store shipments.
We always have a Plan B for your celebration, such as the event halls.
Yes, 20% of the guests can not be staying at the hotel. They can attend the wedding by paying for a day pass two hours before the ceremony. You must confirm with your wedding planner the list of guests who will not be staying.
95% of couples who contact us to organize a wedding at the hotel end up confirming the celebration with us.
The best-rated aspects are mainly the follow-up throughout the organization and the attention given to questions. Personalized service is another important element. Also, the flexibility in the packages for all those who want a wedding with their personal touch. The beachfront location, the structures, and the diversity of gardens make it the ideal choice.
