Grand Riviera Sunset Princess

Platinum at Grand Riviera & Sunset Princess

Are you a resident of the Canary Islands?
Activate the promo code in your booking now

Canarian resident?

Sign Up & Book with MyPrincess to Enjoy The Following Benefits:

MyPrincess Conditions

Discover the spectacular views we have

View all

Relaxation, luxury and personalized services in the most exclusive area of our complex

Platinum All inclusive Gastronomy Sustainability

Grand Riviera Sunset Princess

Welcome to the Exclusive Platinum Area at Grand Riviera & Sunset Princess *****, located by the Caribbean Sea. With the best care and personal service, your time here will be an unforgettable experience. Enjoy a unique experience in an exclusive area with special and personalized services, and stay in the best rooms, featuring all the amenities and located in a quiet and peaceful environment.

The area is located within the Grand Riviera Princess and Grand Sunset Princess hotel complex. With 194 amazing Platinum Suite rooms, fully equipped and with all kinds of amenities. Furthermore, the Platinum label guarantees exclusive services such as free Wi-Fi throughout the area, private pool, 24-hour room service, premium drinks, international press, and concierge assistance to book restaurant tables.

The Platinum service at the Grand Riviera & Sunset Princess offers a wide range of restaurants, with 8 thematic restaurants with varied cuisines such as Italian, Asian, Mexican, Swiss, international gourmet, and more.

Have an unforgettable holiday in the Platinum area of the Grand Riviera & Sunset Princess!

Grand Riviera Princess and Grand Sunset Princess

Platinum at the Grand Riviera & Sunset Princess is included in the Grand Riviera & Sunset Princess Resort. It is located very close to Playa del Carmen, in a privileged location with direct access to a beach with magnificent crystal-clear waters. It is also part of the Princess complex, which includes the following properties: Grand Riviera Princess, Grand Sunset Princess, Princess Family Club, Grand Riviera & Sunset Princess Platinum areas and the Platinum Yucatan Princess adult-only hotel.

Read more

All customers staying in the Platinum Zone will be able to enjoy each and every one of the facilities of the all-inclusive plan of the Grand Riviera Princess & Grand Sunset Princess hotels. Come and visit us!


Rooms for luxury lovers

Recommended deals – Platinum at Grand Riviera & Sunset Princess

View all

Platinum services – Platinum at Grand Riviera & Sunset Princess

View all
Grand Riviera Sunset Princess


Enjoy dining experiences at international gourmet restaurants.

See More
Grand Riviera Sunset Princess

Exclusive Benefits

Experiences that only very few people can access.

See More
Grand Riviera Sunset Princess

Playa del Carmen

The perfect location in Riviera Maya

See More
Grand Riviera Sunset Princess


Paradise on earth.

See More
Grand Riviera Sunset Princess


Fully equipped suites with all kinds of home comforts. Luxury accommodation in Riviera Maya!

See More

Frequently Asked Questions – Platinum at Grand Riviera & Sunset Princess

Platinum at Grand Riviera has a free basic Wi-Fi connection. Coverage is best in the lobbies and rooms.

Yes, the hotel can be accessed by people with disabilities and has facilities for guests with reduced mobility. We recommend you call in advance and ask reception about the adapted services and facilities.

We have no adapted rooms in this section.

Applying the General Law for Tobacco Control and its Regulations of the Mexican authorities, smoking or consumption of any tobacco/nicotine products is not permitted in any part of the hotel, neither indoor nor outdoor areas, except for designated areas.

You can book a transfer by contacting the following transfer service: .The taxi from the airport costs $1200 pesos and can carry 1 to 4 people.

Platinum at Grand Riviera & Sunset Princess is 50 metres from the beach.

Some of the suites at Platinum at Grand Riviera & Sunset Princess have partial sea views.

Subject to availability

As a Platinum guest, you can enjoy the exclusive area on the beach with deckchairs and waiters.

  • 24-Hour room service.
  • Platinum bracelet and exclusive use of the Platinum Lounge.
  • Private pool with waiters (drinks only).
  • Welcome gift in the room.
  • Night-time courtesy service. On request
  • Use of gowns during your stay.
  • 2 pairs of slippers per room.
  • Check-in in a reserved area and welcome drink.
  • National, international and premium drinks included. Not included: aged spirits, wines and champagne from the menu.
  • Concierge service in the Platinum Lounge area.

Yes, the Platinum area at Grand Riviera & Sunset Princess is family-friendly, meaning children can access it. Its rooms can fit up to 4 people: 3 adults + 1 child or 2 adults + 2 children.

Yes, we provide adapted alternatives. Write an email to [email protected] describing your needs and your travel information. We will handle your case with the Food & Drinks department.

All restaurants are included except the Chill Out Restaurant. You can make a reservation while at the hotel using the web app, your mobile phone and on arrival, in the main lobby.

Men can wear short or long trousers but not swimming trunks. They can wear any shirts, T-shirts, polo shirts and shoes they want, but not flip-flops. The dress code for women is elegant and casual.

They are the closest rooms to the beach. They are in mirrored locations in each hotel: Grand Sunset Princess and Grand Riviera & Sunset Princess. You will easily find them in the lobby and exclusive pool area.

Send your booking information and requests to jrecepció[email protected]. We will do everything we can to make sure you live an amazing holiday. Requests are subject to availability.

There’s a transfer every 15 minutes to the lobby and other intermediate points of the hotel.

There is a spa in the complex. Please send an email to [email protected]. They will provide you with all the information and help you book a session. You can book before or during your stay.

Yes, there are ATM’s next to reception in every lobby. You can change money at reception. We exchange Canadian Dollars, US Dollars, Euros and Pounds Sterling.

Read more

Platinum at Grand Riviera & Sunset Princess on social media