Princess Family Club Riviera

If you stay at Princess Family Club Riviera, you can use all the facilities of Grand Riviera Princess and Grand Sunset Princess, except for the Platinum and Laguna Villas areas.

You can check the availability of rooms with specific features, such as swim-out, directly through the search engine on our website.

Send an email to [email protected]

Currently, payments are accepted with cards (Visa, MasterCard, and American Express) and in cash upon arrival. The hotel accepts payments in Mexican pesos. In case of paying in dollars, the corresponding currency exchange must be made.

If you want more information about payment methods, you can contact the hotel directly or write to [email protected]

To pay in advance, you must choose the “Pay now” (non-refundable) rate when making the reservation.

Yes. In the municipality of Solidaridad, there is an obligation to pay the Environmental Sanitation Tax for guests over 12 years old. The fee is applied per room and per night as follows:

• 1st person: MX$ 33.94
• 2nd person: MX$ 16.97
• From the 3rd person onwards: free of charge. This amount will be collected by the hotel on behalf of the municipality at the time of check-in.

You can modify a reservation as long as it was made through the official Princess website.

To cancel or modify the dates of your reservation, you can do so from the confirmation email, accessing “Manage reservation”, or from “Check a reservation” at the bottom of the website.

The change of dates is only possible for reservations with a pay at hotel rate and subject to availability, and may entail a price change.

For other modifications, contact [email protected]

Send an email to [email protected]

To request rooms together or with special features, please send an email to [email protected]

You will have to make several reservations. If you want to ensure that all rooms are close together, we advise you to use the Choose your room service.

Send your reservation information and request to [email protected] or through Grand Sunset’s social media. We will do our best to ensure you have the best vacation. Requests are subject to availability.

For safety reasons, they must be older than 13 years old. However, in the Princess Family Club Riviera section, we have rooms equipped with safety measures for children of all ages. The only way to lock the door is from inside the room.

Once the reservation is made, you will not be able to add a promotional code. You should cancel (if the reservation is cancellable and there are still rooms left to book) and book again with the code. From [email protected] they can guide you.

The Princess Family Club Riviera hotel will remain temporarily closed until May 25, 2026, due to a renovation process to improve our facilities and services. During this period, you can continue to enjoy the Princess experience at the Grand Sunset Princess, with the same level of comfort, attention, and quality.

You can contact the hotel by calling the phone number (+52) 984 877 35 00 or by email at [email protected] in order to obtain updated information or resolve any questions related to your stay.

Check-in is from 3:00 PM and check-out must be done before 12:00 PM.

Check-in is from 3:00 PM. In case your arrival is very late, we would appreciate it if you could inform the hotel in advance.

The main difference between the Family Club zone and the regular zone of the Grand Riviera Princess hotel is that the Family Club is specially designed for families traveling with children. This zone offers family rooms with bunk beds, children’s amenities, welcome gifts for the little ones, and exclusive access to facilities such as a family pool, water park, and kids’ club with supervised activities.

On the other hand, the regular zone of the hotel is intended for all types of guests, whether couples, groups of friends, or families without small children, and offers a more general experience, with access to all common areas of the resort, restaurants, pools, and entertainment areas.

Both zones offer the same level of service and quality, but the Family Club provides a more personalized experience tailored for those seeking comfort and family fun.

Room service at the Princess Family Club Riviera has an additional charge. However, we offer free 24-hour concierge service for any needs.

Yes, we have a free safety deposit box in every room. For safety, we recommend that you keep all your valuables in it.

Yes, the hotel has disabled access and facilities for guests with mobility issues. We recommend calling in advance or consulting with our team at [email protected].

The rooms include the following items: iPod docking station, gift for children, crib (upon request), beach bag, special amenities for children, bottle warmer (upon request), bathrobes and slippers, and many more services for children (subject to possible changes).

It is included. Each minibar is equipped with 1 liter bottle of water, 2 Colas, 2 orange sodas, 2 lemon sodas, 1 mineral water, and 4 beers. Everything is included. Furthermore, it is replenished every day.

Applying the General Law for Tobacco Control and its Regulations from the Mexican authorities, it is not permitted to smoke or consume any tobacco / nicotine product in any part of the hotel, either indoors or outdoors, except in the designated areas

The beach is about 900 meters from the lobby. The furthest building is approximately 800 meters away.

We do not offer this service directly included. You can book it through the external transfer service https://princess.nexustours.com/pcs-riviera-cancun . A taxi from the airport costs $1,200 pesos for 1 to 4 people.

Princess Family Club Riviera has a free basic Wi-Fi service 24 hours a day for all guests. You will enjoy a better signal in the lobbies and rooms.

All restaurants are included, except the Chill Out restaurant. You can make your reservations through the webapp or upon arrival at the main lobby.

You can check the dress code for each restaurant at the following link.

Yes, the Sports Bar. It is included for all guests.

If you have any special diet, we invite you to send an email with the details of your trip and your requirements to [email protected]

Our Concierge team will be in charge of communicating this to the Food and Beverage department to ensure your experience is the best possible.

Remember also to inform us about your special diet at the time of check-in.

The gym hours at Princess Family Club Riviera are from 7:00 AM to 7:00 PM.

There is a variety of included classes such as:

• Beach Yoga
• Latin Beat
• Stretching
• Functional

To make a reservation or request information, send an email to [email protected] . You can make your reservation before or during your stay.

That’s right, you can exchange money at the reception. We exchange Canadian dollars, US dollars, euros, and British pounds.

Yes, there is one in each lobby next to the reception.

Yes, you can purchase a day pass for the Family Club area. Its schedule is from 10:00 AM to 5:00 PM. and has a cost of $250 MXN pesos per person.

To offer the best service, the day pass will be subject to hotel occupancy. If you are interested, you can send an email to [email protected].

Yes. The Princess Family Club Riviera hotel has 4 swimming pools for children (one in the Kids Club area), a club for ages 4 to 12, children’s sports, and additional services such as cribs and babysitters. Click here to see all the facilities for children

We do not have water sports included. You can book these activities at the water activities center on the Hotel’s Beach.

Children can use the Kids Club from 4 to 12 years old. For the little ones, under 4 years old, there are hours for families to use the facilities: from 1:00 PM to 2:30 PM and from 4:00 PM to 5:30 PM.

Yes, we offer babysitting service, with an additional charge of $350 Mexican pesos per hour per child (not babies). After 11:00 PM, the cost of the taxi for the babysitter must be covered, $350 pesos. All babysitters take courses periodically regarding the care of children of all ages and first aid.

The Kids Club has endless activities throughout the week for children.

Some of them are: Playdough / Play-Doh, musical games, crafts, mini disco, movies, video games, face painting, Mexican games, Spanish classes, dance classes, piñata, board games, yoga for children, tennis classes, zumba for children and much more.

Please, send an email with the details of your trip and all the information to [email protected]. Our concierge team will surprise you and make your celebration even more special.

MyPrincess is the loyalty program of Princess Hotels & Resorts, created to thank the trust of our clients from all over the world and offer exclusive advantages on their reservations.

By booking as a member of the MyPrincess club, you can enjoy exclusive discounts and special benefits during your stay at the Grand Bávaro Princess:

• Up to 20% discount on your stay
• Preferential check-in
• Welcome Cocktail
• Fruit Platter
• 15% discount on romantic dinners on the beach
• 30% discount on spa treatments

You can easily sign up for the MyPrincess club by filling out the

https://www.princess-hotels.com/en/myprincess/

How can I recover my MyPrincess password?

I cannot access my MyPrincess account, what can I do?

If you cannot access your account, we recommend that you first try to reset your password. If the problem persists, you can contact our team at [email protected].

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