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Make your family holiday an unforgettable experience at Princess Family Club Riviera.
Princess Family Club Riviera offers direct access to one of the best beaches in the world, Playa del Carmen.
A culinary adventure ranging from themed restaurants to food trucks, perfect for the whole family!
The perfect place to create family memories: with themed pools and activities for all members.
Everything you need for a family holiday full of fun and special moments.
At Princess Hotels, we are committed to caring for the Caribbean. With the Princess and You 360 programme, we work to reduce our environmental impact.
Enjoy Riviera Maya with your kids! We do our best to make things easier for you
The Hotel Princess Family Club Riviera is the ideal place to enjoy a family vacation within one of the most complete All Inclusive resorts in the Mexican Caribbean.
Located just 10 minutes from Playa del Carmen and situated in front of an idyllic white sandy beach and transparent waters, this exclusive complex offers the perfect environment to relax and enjoy with the family.
The hotel has 144 newly renovated and fully equipped Deluxe Junior Suite Family Club rooms, some with direct access to the pool, designed to offer comfort and functionality to both adults and children.
Family Club is an exclusive area within the resort with facilities and services specially designed for families, such as an ice cream parlor, private bar, Pirate-themed buffet, Kids Club, water park, and activities for all ages.
In addition, guests can enjoy many of the facilities of the Grand Riviera Princess, including pools, sports, shows, and a varied gastronomic offer with buffets and themed restaurants.
The renovated Princess Family Club Riviera combines fun, comfort, and entertainment so that the whole family can have an unforgettable vacation in the Caribbean.
We’ll make your stay in Riviera Maya truly unforgettable. Come and stay with us!
We would like to highlight:
Perfect rooms for families
Recommended deals – Princess Family Club
Princess Family Club Riviera
Exclusive Black Friday Offer
Up to 60% off
Bookings from 13 to 19 November 2026
Stays from 01/03/2027 to 22/12/2027
Princess Family Club Riviera
Book early for Winter
Up to 40% off
Bookings until 30th November 2026
Stay from 01/09/2026 to 30/04/2027
Princess Family Club Riviera
Caribbean Christmas Offer
Up to 40% off
Bookings until 7th January 2026
Stay from 01/12/2026 to 22/12/2027
Princess Family Club Riviera
Caribbean Early Booking Deal
Up to 40% off
120 days advance booking
Stay until 22/12/2027
Featured services – Princess Family Club
Gastronomy
Plenty of dining options, plus all the restaurants at the Hotel Grand Riviera Princess.
What our guests think
Frequent questions
When booking at the Princess Family Club Riviera Hotel, do you have access to the facilities of the other resorts?
If you stay at Princess Family Club Riviera, you can use all the facilities of Grand Riviera Princess and Grand Sunset Princess, except for the Platinum and Laguna Villas areas.
How can I check the availability of rooms with specific features such as swim-out or ocean view at the Princess Family Club Riviera Hotel?
You can check the availability of rooms with specific features, such as swim-out, directly through the search engine on our website.
How can I verify my reservation or confirm that it was made correctly at the Princess Family Club Riviera Hotel?
Send an email to reservas@princess-hotels.com
What is the accepted payment method at the Princess Family Club Riviera Hotel? (cards, payments at the hotel, etc.)
If you want more information about payment methods, you can contact the hotel directly or write to reservas@princess-hotels.com
Can I pay in advance or at the Princess Family Club Riviera Hotel?
To pay in advance, you must choose the “Pay now” (non-refundable) rate when making the reservation.
Are there additional costs or fees (such as ecological taxes, municipal taxes) at the Princess Family Club Riviera Hotel?
Yes, in accordance with the current regulations of the Municipality of Playa del Carmen, the environmental sanitation charge is paid directly at the hotel upon check-in, and the amount is calculated based on the number.
These are the daily rates:
- 1st guest: MX$ 35.19 per night.
- 2nd guest: MX$ 23.46 per night.
- 3rd guest: MX$ 17.60 MXN per night.
- 4th guest: MX$ 11.73 per night.
Example: A room occupied by two people will cost a total of MX$ 58.65 per night.
This amount is set by the local authorities and is subject to change in accordance with current regulations.
What is the process to confirm or modify a reservation at the Princess Family Club Riviera Hotel?
To cancel or modify the dates of your reservation, you can do so from the confirmation email, accessing “Manage reservation”, or from “Check a reservation” at the bottom of the website.
The change of dates is only possible for reservations with a pay at hotel rate and subject to availability, and may entail a price change.
For other modifications, contact reservas@princess-hotels.com
How can I modify or add people to my reservation at the Princess Family Club Riviera Hotel?
Send an email to reservas@princess-hotels.com
How can I request rooms together or with special features at the Princess Family Club Riviera Hotel?
To request rooms together or with special features, please send an email to reservas@princess-hotels.com
How can I book several rooms at the Princess Family Club Riviera Hotel if the limit is three per reservation?
You will have to make several reservations. If you want to ensure that all rooms are close together, we advise you to use the Choose your room service.
Where can I send my special room requests at the Princess Family Club Riviera Hotel?
Send your reservation information and request to jrecepcion.riviera@princess-hotels.com or through Grand Sunset’s social media. We will do our best to ensure you have the best vacation. Requests are subject to availability.
What is the minimum age for children to book a room with pool access at the Princess Family Club Riviera Hotel? Can the balcony door be locked from the outside?
For safety reasons, they must be older than 13 years old. However, in the Princess Family Club Riviera section, we have rooms equipped with safety measures for children of all ages. The only way to lock the door is from inside the room.
What is the procedure to apply a promotional code once the reservation has already been made at the Princess Family Club Riviera Hotel?
Once the reservation is made, you will not be able to add a promotional code. You should cancel (if the reservation is cancellable and there are still rooms left to book) and book again with the code. From reservas@princess-hotels.com they can guide you.
Is the Princess Family Club Riviera Hotel in Playa del Carmen open or under remodeling?
You can contact the hotel by calling the phone number (+52) 984 877 35 00 or by email at rrpp.concierge.riviera@princess-hotels.com in order to obtain updated information or resolve any questions related to your stay.
How can I contact the Princess Family Club Riviera Hotel directly?
The Princess Family Club Riviera hotel has now opened its doors following a refurbishment. You can now enjoy updated spaces, new areas, and the same exceptional service that defines us.
What are the check-in and check-out times for the Princess Family Club Riviera Hotel?
Check-in begins at 3 pm and check-out must be completed before 12 noon.
What happens if I arrive after the check-in time at the Princess Family Club Riviera Hotel?
Check-in is from 3:00 PM. In case your arrival is very late, we would appreciate it if you could inform the hotel in advance.
What is the difference between the Family Club zone and the regular zone of the Grand Riviera Princess Hotel?
On the other hand, the regular zone of the hotel is intended for all types of guests, whether couples, groups of friends, or families without small children, and offers a more general experience, with access to all common areas of the resort, restaurants, pools, and entertainment areas.
Both zones offer the same level of service and quality, but the Family Club provides a more personalized experience tailored for those seeking comfort and family fun.
Is room service included at the Princess Family Club Riviera Hotel?
Room service at the Princess Family Club Riviera has an additional charge. However, we offer free 24-hour concierge service for any needs.
Are there safety deposit boxes in the rooms of the Princess Family Club Riviera Hotel?
Yes, we have a free safety deposit box in every room. For safety, we recommend that you keep all your valuables in it.
Is the Princess Family Club Riviera Hotel accessible for people with disabilities?
Yes, the hotel has disabled access and facilities for guests with mobility issues. We recommend calling in advance or consulting with our team at concierge.riviera@princess-hotels.com.
What special items do the rooms at the Princess Family Club Riviera Hotel include?
The rooms include the following items: iPod docking station, gift for children, crib (upon request), beach bag, special amenities for children, bottle warmer (upon request), bathrobes and slippers, and many more services for children (subject to possible changes).
What does the minibar at the Princess Family Club Riviera Hotel include? Is it included or is there an additional charge?
It is included. Each minibar is equipped with 1 liter bottle of water, 2 Colas, 2 orange sodas, 2 lemon sodas, 1 mineral water, and 4 beers. Everything is included. Furthermore, it is replenished every day.
What type of plug sockets are there in the rooms at the Princess Family Club Riviera Hotel?
The rooms are equipped with US- and Mexican-style sockets, as well as USB and USB-C ports for charging electronic devices.
Is smoking allowed at the Princess Family Club Riviera Hotel?
Applying the General Law for Tobacco Control and its Regulations from the Mexican authorities, it is not permitted to smoke or consume any tobacco / nicotine product in any part of the hotel, either indoors or outdoors, except in the designated areas
How far is the beach from the Princess Family Club Riviera Hotel?
The beach is about 900 meters from the lobby. The furthest building is approximately 800 meters away.
Is it possible to place orders at the Princess Family Club Riviera?
Yes, we do accept orders, provided that the customer comes to the resort’s main entrance to collect them.
Do you offer transportation from the airport to the Princess Family Club Riviera Hotel? How much does a taxi cost?
We do not offer this service directly included. You can book it through the external transfer service https://princess.nexustours.com/pcs-cancun-riviera-maya . A taxi from the airport costs $1,200 pesos for 1 to 4 people.
Does the Princess Family Club Riviera Hotel offer Wi-Fi internet connection?
Princess Family Club Riviera has a free basic Wi-Fi service 24 hours a day for all guests. You will enjoy a better signal in the lobbies and rooms.
Are all restaurants included at the Princess Family Club Riviera Hotel? Which à la carte restaurants do I have access to? What is the dress code for the à la carte restaurants?
You can check the dress code for each restaurant at the following link.
Is there a restaurant and bar open 24 hours at the Princess Family Club Riviera Hotel?
Yes, the Sports Bar. It is included for all guests.
Does the Princess Family Club Riviera Hotel offer food and beverage options for guests with food intolerances?
Our Concierge team will be in charge of communicating this to the Food and Beverage department to ensure your experience is the best possible.
Remember also to inform us about your special diet at the time of check-in.
What time is the gym open and what classes are included at the Princess Family Club Riviera Hotel?
The gym hours at Princess Family Club Riviera are from 7:00 AM to 7:00 PM.
There is a variety of included classes such as:
- Beach Yoga
- Latin Beat
- Stretching
- Functional
Where can I book the services offered by the Spa at the Princess Family Club Riviera Hotel?
To make a reservation or request information, send an email to spa.riviera@princess-hotels.com . You can make your reservation before or during your stay.
Can I exchange money at the Princess Family Club Riviera Hotel? What type of currency do you exchange? Is there an ATM?
Yes, there is one in each lobby next to the reception.
Can I buy a day pass for the Princess Family Club Riviera Princess Hotel? How much does it cost and what are the hours?
To offer the best service, the day pass will be subject to hotel occupancy. If you are interested, you can send an email to jrecepcion.riviera@princess-hotels.com.
What are the services and facilities for children and families at the Grand Riviera Princess Hotel?
Yes. The Princess Family Club Riviera hotel has 4 swimming pools for children (one in the Kids Club area), a club for ages 4 to 12, children’s sports, and additional services such as cribs and babysitters. Click here to see all the facilities for children
What water sports are included at the Princess Family Club Riviera Hotel?
We do not have water sports included. You can book these activities at the water activities center on the Hotel’s Beach.
From what age can my children enter the Kids Club at the Princess Family Club Riviera Hotel? Can I enter the Kids Club with my child? Do you offer babysitting service, how much does it cost?
Yes, we offer babysitting service, with an additional charge of $350 Mexican pesos per hour per child (not babies). After 11:00 PM, the cost of the taxi for the babysitter must be covered, $350 pesos. All babysitters take courses periodically regarding the care of children of all ages and first aid.
What are the activities offered by the Kids Club at the Princess Family Club Riviera Hotel?
Some of them are: Playdough / Play-Doh, musical games, crafts, mini disco, movies, video games, face painting, Mexican games, Spanish classes, dance classes, piñata, board games, yoga for children, tennis classes, zumba for children and much more.
I am celebrating my anniversary/birthday during my stay at the Princess Family Club Riviera Hotel and I would like to have something special for me/ my partner / my daughter, who can I contact?
Please, send an email with the details of your trip and all the information to rrpp.concierge.riviera@princess-hotels.com. Our concierge team will surprise you and make your celebration even more special.
What is MyPrincess?
MyPrincess is the loyalty program of Princess Hotels & Resorts, created to thank the trust of our clients from all over the world and offer exclusive advantages on their reservations.
What are the benefits of joining MyPrincess?
By booking as a member of the MyPrincess club, you can enjoy exclusive discounts and special benefits during your stay at the Grand Bávaro Princess:
- Up to 20% discount on your stay
- Preferential check-in
- Welcome Cocktail
- Fruit Platter
- 15% discount on romantic dinners on the beach
- 30% discount on spa treatments
How do I sign up for MyPrincess?
You can easily sign up for the MyPrincess club by filling out the form
