Princess Family Club Riviera

Princess Family Club Riviera has a free 24-hour basic Wi-Fi service for all guests. Coverage is best in the lobbies and rooms.

Yes, the hotel can be accessed by people with disabilities and has facilities for guests with reduced mobility. Wheelchairs are available and can be used with a deposit of 50USD.

We also recommend renting a scooter for your convenience. To do so, you will have to visit the concierge, who will take care of the booking process for you. We recommend you call in advance and ask reception about the adapted services and facilities.

Applying the General Law for Tobacco Control and its Regulations of the Mexican authorities, smoking or consumption of any tobacco/nicotine products is not permitted in any part of the hotel, neither indoor nor outdoor areas, except for designated areas.

You can book a transfer from the airport to the hotel through: https://princess.nexustours.com/transfers/. The taxi from the airport costs $630 pesos and can carry 1 to 4 people.

The beach is about 900 metres from the lobby. The furthest building is about 800 metres away.

Yes, if you require a special diet please send an email with your booking information and a description of your needs to [email protected] . Our Concierge team will write a letter and send the information to our Food and Drinks department.

The Chill Out restaurant is the only one not included in the all-inclusive plan. As a Family Club guest, you have access to the 7 à la carte restaurants, buffets and snacks at Grand Sunset and Grand Riviera Princess, as well as the themed buffet and the exclusive Family Club ice cream parlour.

Men can wear short or long trousers but should try to avoid wearing swimming trunks. We recommend wearing shirts, T-shirts, polo shirts with sleeves and shoes, but not flip-flops. The dress code for women is elegant and casual.

Yes, the Sports Bar, next to the Grand Riviera Princess lobby. It is included for all guests.

Yes, every room has a safe deposit box. For security reasons, we recommend that you store all valuables in it.

It is included. Each minibar contains 4 bottles of water (1 litre), 2 Coca-Colas, 2 Coca-Cola Lights, 2 Fantas, 2 Sprites, 2 mineral waters, 1 orange juice, 1 peach juice, 2 Hershey’s chocolate bars, 2 Snickers bars and 4 beers, subject to availability It is all included and refilled every day.

Both rooms include the following items: iPod docking station, children’s gift, cot (on request), beach bag, special amenities for children, bottle warmer (on request), bathrobes and slippers, and many more children’s amenities. Services subject to change.

Room service at Princess Family Club Riviera is available at an additional charge. However, we provide free 24h concierge service for any need.

In the Princess Family Club area, the rooms and balcony are equipped with safety measures for children of all ages.

The door can only be locked from the inside.

Please send your booking information and requests to jrecepció[email protected]. We will do everything we can to make sure you live an amazing holiday. This type of requests are subject to availability.

Please send an email with your booking information and a description of what you need to [email protected]. Our concierge team will surprise you and make your celebration all the more special.

The Kids Club has plenty of activities throughout the week for children.

Some of them include: Plasticine/Play doh, musical games, arts and crafts, mini disco, movies, video games, vegetable garden, face painting, Mexican games, Spanish classes, dance classes, piñata, board games, yoga for children, tennis classes, zumba for children, sleepover, etc.

Children can use the Kids Club from 4 to 12 years old. For children under the age of 4, there are times when families can use the facilities: from 1pm to 2.30pm and from 6pm to 5.30pm.

You can join the Kids Club with your child during family hours, to do activities with your children.

Yes, we offer babysitting services for an additional $250 Mexican pesos per hour per child. All babysitters regularly undergo first aid courses and training sessions on how to take care of children of all ages.

All non-motorised water sports are included: catamaran, paddle boarding, canoeing and snorkelling. You can book any of these activities and more at the water sports centre you will find on the Hotel Beach.

The gym at Princess Family Club Riviera is open from 7am to 4.30pm.

There are a variety of classes included such as:

• Beach Yoga
• Pilates
• HIIT
• Stretching
• Fitness
• Abs
• Bootcamp
• Push-up challenge

You can book excursions through the following link: https://princess.nexustours.com/transfers/.

Send an email to [email protected]. They will help you make reservations. You can book before or during your stay. Of course, we have many options for children at the Spa..

If you stay at the Princess Family Club Riviera, you can use all the facilities of the Grand Riviera Princess and Grand Sunset Princess, except the Platinum and Laguna Villas areas.

Yes, you can purchase a day pass for the Family Club area. It is open from 10am to 5pm and costs $250 pesos per person.

Indeed, you can change money at reception. We exchange Canadian Dollars, US Dollars, Euros and Pounds Sterling.

Yes, there is an ATM in every lobby, next to reception.