Princess Grand Jamaica

Yes, guests enjoy free Wi-Fi access throughout the hotel.

The hotel is committed to ensuring a pleasant experience for all of our guests. Our hotel is accessible and offers facilities for guests with special needs, as well as designated suites (subject to availability). Guests can also enjoy our zero-entry pool and other amenities designed for your comfort and enjoyment.

The hotel is located approximately 55 km from Sangster International Airport.

Our hotel is located on the beachfront, providing easy access to the crystal-clear waters and white sand. You can relax on the beach, swim in the ocean or just enjoy the view.

Guests can use the hotel car park free of charge.

Yes, at Princess Senses The Mangrove Hotel the Blue Mountain Bar – Cafeteria opens 24 hours a day so guests can enjoy the aroma of freshly brewed coffee and a selection of appetising snacks.

We are committed to providing an enjoyable dining experience for all our guests, regardless of their dietary needs. Please let us know if you have any allergies or dietary restrictions, and we will be happy to accommodate your needs.

Booking is not required for the hotel’s à la carte restaurants, with the exception of TA Teppanyaki. For more information on opening hours and dress codes, please refer to the Gastronomysection

Children are welcome to enjoy the variety of dining experiences offered by the hotel’s themed restaurants.

Yes, we offer private candlelit dinners featuring a special menu, exclusive waiter service and a separate reserved area. Please contact our concierge team for bookings. For group events of 10 or more people, please contact our groups team.

Yes, for the convenience of our guests the hotel offers 24/7 room service. However, availability of this service depends on room category.

If you have any special requests, please contact the Customer Service Department or the Reservations Department. They will be happy to help you make the necessary arrangements.

Our rooms are equipped with safes so that you can store your valuables safely.

We offer a wide range of water sports and activities for the whole family, including beach volleyball, snorkelling, kayaking, a water park, a children’s playground and an interactive kids’ club, as well as a themed area specially designed for teenagers. Available activities may vary, so please check with the hotel staff for up-to-date information on programming.

The Kids Club is designed for children aged 3 to 12. It offers a range of supervised activities tailored to children’s interests: arts and crafts, interactive games, storytelling, films and much more.

The Teens Club is designed for young people aged 13 to 19. It offers a range of supervised activities tailored to children’s interests: arts and crafts, interactive games, storytelling, films and much more.

Feel free to contact the hotel’s concierge or tour desk if you have any questions about booking tours. They are there to help you have a memorable stay.

We offer day passes and night passes for guests who wish to enjoy our resort facilities for a limited time. The day pass is available from 11:00 am to 6:00 pm and costs 140 USD per person 13 years and older and 70 USD for children 2 to 12 years. The night pass is available from 6:00 pm to 2:00 am and costs 140 USD per person 13 years and older and 70 USD for children 3 to 12 years. These passes give access to our various facilities and services during the specified hours.

Yes, the hotel has a gym, which overlooks the ocean and is equipped with state-of-the-art fitness equipment for the enjoyment of our guests.

We offer a range of spa treatments for guests to help them relax and unwind. For more information or to make a reservation, please contact us through our website or call the number provided.

Yes, the hotel pool and beach towels for guests to use during their stay.

Yes, we offer a range of transfer options to and from the airport:

Regular transfers are available at an additional cost and can be booked through our concierge team. You can also take a taxi directly from the airport.

For stays of 3 nights or more booked directly through our website, we offer free transfer to and from Sangster International Airport (MBJ).

This shared shuttle service is only available for bookings made through princess-hotels.com.

We accept Visa, Master Card and American Express. Yes, the hotel will require a pre-authorised hold on a credit card as a deposit. Please speak to our reception staff for more details.

The official currency in our facilities is the United States Dollar (USD). However, the Jamaican Dollar (JMD) is also widely accepted throughout the island. It is important to note that exchange rates may vary. Should you have any questions about currency exchange or require further assistance, please do not hesitate to contact us.

Emergency medical care is provided by a nurse 24 hours a day. The regular opening hours are 9:00 am to -5:00 pm every day. There is an additional charge for each call to the doctor. The nearest private hospital is a 25-minute drive away.

Smoking is prohibited in all indoor areas of the buildings. There are designated smoking areas outside.

All-inclusive package at our hotel include gratuities. While our attentive staff strive to provide exceptional service, if you feel their efforts have exceeded your expectations, additional gratuities are much appreciated.