Princess Grand Jamaica

Click here to see the active promotions at this time. In addition, if you register for the MyPrincess club, you can obtain special discounts and benefits.

Currently, interline rates are not offered.

Payments can be made securely at the time of booking or according to the rate plan you have chosen. We accept major credit cards, including Visa, MasterCard, and American Express. Payment terms may vary depending on promotional offers or booking conditions.

You can pay in advance during the booking process or, if you prefer, pay directly at the hotel.

A refundable security deposit is required at check-in to cover any incidental charges during your stay. The amount is authorized on your credit card and any unused balance is released after departure, subject to your bank’s processing time.

Send an email to: [email protected]

Reservations made through authorized partners are securely transferred into our system once confirmed. To verify your reservation, please contact our reservations team by providing your name, travel dates, and the third party’s confirmation number. Any changes or cancellations must be handled directly with the original booking provider.

You can modify a reservation as long as it was made through the official Princess website.

To cancel or modify the dates of your reservation, you can do so from the confirmation email, by accessing “Manage reservation”, or from “Check a reservation” in the website’s footer.

Date changes are only possible for reservations with a pay-at-hotel rate and are subject to availability, and may entail a price change.

For other modifications, contact [email protected]

Click here to check the latest update on Hurricane Melissa . For more information or assistance with your reservation, you can send an email to [email protected] or call (876) 551-9616, available Monday to Saturday, from 9:00 AM to 5:00 PM (Central Time).

Yes. The Princess Grand Jamaica Hotel is a family resort where children of all ages are welcome, with facilities, entertainment, and experiences carefully designed for all members of the family.

A maximum of three rooms per reservation is allowed. If you need more rooms, an additional reservation will be necessary.

No, we do not have this service available at the Princess Grand Jamaica hotel.

Cancellation, refund, and payment policies vary according to the rate plan selected at the time of booking. Specific terms, including deadlines and penalties, are clearly detailed during the booking process and in your reservation confirmation. Guests are encouraged to review these details carefully before finalizing their reservation.

If you have any special requests, please contact the reservations department at [email protected]. They will be happy to help you make the necessary arrangements.

To contact the groups department, you can write to [email protected]

To contact the weddings department, you can write to [email protected]

The Princess Grand Jamaica hotel opened its doors on March 1, 2026.

You can contact us directly by phone by calling (+1) 876-618-0030.

Check-in time is from 3:00 PM, and check-out time is at 12:00 PM.

We accept Visa, MasterCard, and American Express. Yes, a pre-authorized hold will be required at the hotel as a deposit. Please speak with our front desk staff for more details.

Yes, the hotel offers 24/7 room service for the convenience of our guests. However, the availability of this service depends on the room category booked.

Our rooms are equipped with safes so you can store your valuables securely.

The hotel is committed to ensuring an enjoyable experience for all its guests. Therefore, it is accessible and offers facilities for guests with special needs, as well as designated suites (subject to availability). Guests can also use our mobility lifts to enter the main pool areas and other services designed for their comfort and enjoyment.

Smoking is prohibited in all indoor areas of the buildings. There are designated smoking areas outside.

Our hotel is located on the beachfront and offers easy access to the crystal-clear waters and white sand. You can relax on the beach, swim in the Caribbean Sea, or simply enjoy the view.

The hotel is located approximately 55 km from the Sangster International Airport.

You can check the maximum occupancy details for each room category by visiting the Rooms section at the following link: https://www.princess-hotels.com/en/jamaica/princess-grand-jamaica/rooms/](https://www.princess-hotels.com/en/jamaica/princess-grand-jamaica/rooms/

By choosing Platinum at Princess Grand Jamaica, you will enjoy an exclusive experience with private check-in, access to the Platinum Beach Club, Platinum restaurants, premium drinks, and 24-hour room service. In addition, you will have access to a private pool with waiter service and various in-room amenities. For families, the Princess Family Club offers an ideal environment for everyone. All this, along with personalized concierge service to cover all your needs during your stay.

You can access Platinum services by booking a Platinum category suite at the Princess Grand Jamaica Hotel. All exclusive benefits and services of the Platinum Club are included for guests staying in these suites, at no additional cost.

No, Platinum benefits are available exclusively to guests who book a Platinum category suite at Princess Grand Jamaica.

No, Platinum benefits are personal and non-transferable.

Yes, Platinum services are available during high seasons, although suite upgrades are subject to availability.

No, the Platinum Club at Princess Senses The Mangrove is reserved exclusively for those who book Platinum suites at that resort.

The Platinum rooms are located in an exclusive area of the resort, offering privileged, direct ocean views.

Yes, the Platinum Junior Suite rooms offer ocean views.

The minimum stay may vary depending on the season. We recommend consulting the terms and conditions when making your reservation for detailed information.

Yes, we offer different transfer options from the airport:

Regular transfers have an additional cost and can be booked through our concierge team. You can also take a taxi directly from the airport.

For stays of 3 nights or more, booking directly on our website, we offer you a free round-trip transfer from Sangster International Airport (MBJ).

This shared shuttle service is available exclusively for reservations made through princess-hotels.com.

Yes, Platinum at Princess Grand Jamaica is adapted for people with disabilities. To ensure a comfortable and hassle-free experience, we recommend contacting our concierge team. Requests will be subject to availability.

Yes, at Platinum at Princess Grand Jamaica, children are welcome and can enjoy all the amenities of the Platinum Club. The resort offers exclusive services and areas designed for the whole family.

The Platinum Club is located on the third floor, west of the central building, offering stunning ocean views.

For special requests in your room, please contact our concierge team. We will be happy to assist you, always subject to availability.

Yes, we offer options adapted to various food intolerances. We suggest communicating any special requirements to the concierge service upon your arrival, so that we can take them into account and ensure that you enjoy your meals with peace of mind.

All restaurants are included in the Platinum package. It is not necessary to make reservations to access them, but if you wish to secure your seating preference, you can do so through the web application from your mobile phone, upon arriving at the hotel, or through your designated butler.

The dress code varies by restaurant. We recommend checking this link to get specific details about the dress code for each of our à la carte restaurants.

Yes, guests have free Wi-Fi access at the Platinum Beach Club.

Yes, all suites at Platinum at Princess Grand Jamaica are equipped with an electronic safe for your peace of mind.

At the Princess Grand Jamaica Hotel, you will find 5 exclusive spa cabanas, perfect for enjoying a unique relaxation experience. In addition, you will have access to the complete facilities of the Senses Luxurious SPA at the nearby Princess Senses The Mangrove. For more details, click on the following link

Platinum guests enjoy an exclusive area on the beach, equipped with comfortable loungers and waiter service for drinks.

At Platinum at Princess Grand Jamaica, you can exchange money at the Platinum Club reception, where USD and CAD are exchanged to the local currency (JMD). In addition, the resort has ATMs located in the central building for your convenience.

Yes, we offer different transfer options from the airport:

Regular transfers are available at an additional cost and can be booked through our guest services team.

For stays of 3 nights or more, booking directly on our website, we offer you a free round-trip transfer from Sangster International Airport (MBJ).

This shared shuttle service is available exclusively for reservations made through princess-hotels.com.

For assistance with booking additional services, email us at [email protected]

If you would like information about any service, feel free to visit the hotel’s tour desk; our staff is there to help you enjoy an unforgettable stay.

Click here to see everything included at the Princess Grand Jamaica hotel and download the fact sheet.

Yes, guests have free Wi-Fi access throughout the hotel.

Reservations are not required at the hotel’s à la carte restaurants, except at TA Teppanyaki. For more details on hours and dress codes, please check the Dining section

Yes, we offer private candlelight dinners with a special menu, exclusive waiter service, and a separate reserved area. Please contact our guest services team to book. For group events of 10 or more people, please contact our groups team

Yes, at Princess Grand Jamaica the Blue Mountain Coffee Shop is open 24 hours a day so guests can enjoy the aroma of freshly brewed coffee and a selection of delicious snacks.

We are committed to providing an enjoyable dining experience for all our guests, regardless of their dietary needs. Please let us know if you have any allergies or dietary restrictions, and we will be happy to accommodate your needs.

Children can enjoy access to all of the hotel’s themed restaurants, offering them a varied dining experience.

Yes, the hotel has a gym overlooking the Caribbean Sea and is equipped with state-of-the-art fitness equipment for the enjoyment of our guests.

We offer a variety of spa treatments for guests to relax and rejuvenate. For more information or to make a reservation, contact us through our website or by calling the contact number provided.

The hotel provides pool and beach towels for guests to use during their stay.

Guests can use the hotel’s parking at no cost.

The official currency at our facilities is the US dollar (USD). However, the Jamaican dollar (JMD) is also widely accepted throughout the island. It is important to note that exchange rates may vary. If you have any questions about currency exchange or need additional assistance, do not hesitate to contact us.

The All-Inclusive package at our hotel includes gratuities. Our attentive staff strives to provide exceptional service, and if you feel their efforts have exceeded your expectations, additional tips are appreciated.

There is a nurse available 24 hours a day to provide emergency medical care. Regularly available from 9:00 AM to 5:00 PM every day. Any call for a doctor incurs an additional charge. Additionally, the nearest private hospital is a 25-minute drive away.

We offer day passes and night passes for guests who wish to enjoy our resort facilities for a limited time. The day pass can be used from 11:00 AM to 6:00 PM and costs 140 USD per person aged 13 or older, and 70 USD for children aged 3 to 12. The night pass can be used from 6:00 PM to 2:00 AM and costs 140 USD per person aged 13 or older, and 70 USD for children aged 3 to 12. These passes provide access to our various facilities and services during the specified hours.

We offer a wide range of sports and water activities for the whole family, such as volleyball, snorkeling, kayaking, a water park, a park, and an interactive kids’ club, as well as a themed play area. Available activities may vary, so please check with the hotel staff for updated scheduling information.

The Kids Club is designed for children from 3 to 12 years old. It offers a variety of supervised activities adapted to children’s interests: crafts, interactive games, storytelling, movies, and much more.

The themed play area is designed for ages 13 and up. It offers a variety of supervised activities such as Xbox, PlayStation, virtual reality, and more.

Princess Grand Jamaica offers a variety of elegant indoor and outdoor spaces ideal for weddings, celebrations, and special events. Facilities include beachfront locations, state-of-the-art conference facilities, dedicated event spaces, customizable setups, and professional on-site planning support to ensure a seamless and unforgettable experience.

MyPrincess is the loyalty program of Princess Hotels & Resorts, created to thank the trust of our clients from all over the world and offer exclusive advantages on their reservations.

By booking as a member of the MyPrincess club, you can enjoy exclusive discounts and special benefits during your stay at the Grand Bávaro Princess:

• Up to 20% discount on your stay
• Free round-trip airport transfer
• Exclusive welcome amenity
• Exclusive concierge services
• Late check-out subject to availability
• 10% discount on spa services

You can easily sign up for the MyPrincess club by filling out the

How can I recover my MyPrincess password?

If you have forgotten your password, click on “Login” and select the “Recover password” option, which you will find below the password field. You will receive an email with instructions to reset it.

I cannot access my MyPrincess account, what can I do?

If you cannot access your account, we recommend that you first try to reset your password. If the problem persists, you can contact our team at [email protected]

Princess Senses The Mangrove and Princess Grand Jamaica share an endless array of luxurious wedding spaces throughout the property, ensuring convenience regardless of which of our properties in Jamaica you have booked. We offer our Dream Island, Sky Terraces, Ballrooms, Wedding Beach, and Wedding Lawn area.

Our offer covers various types of weddings, including Catholic, civil, Christian, Hindu, Sikh, Muslim, and Jewish ceremonies.

Our dynamic Dream Wedding team will guide you through every step of the process, from planning to celebration, ensuring your vision comes to life perfectly. You can find more information about the packages in our Wedding Brochure. Our commitment goes beyond the ceremony; we ensure that you have a catalog of vendors with a combined total of over 20 years of experience in the bridal industry. Here you can find more information about the packages. Our commitment goes beyond the ceremony; we also take care of the decoration, photography, music, etc.

The Princess Grand Jamaica offers a wide variety of international cuisine. Each restaurant features a gastronomic variety. Among them are: Steak House, Asian Fusion, Italian specialties, Mexican food, and Jamaican cuisine.

Our diverse menus include buffet or à la carte options, ranging across various cuisines such as Caribbean, Mediterranean, fusion, South Asian, and Italian. We are also open to customizing special culinary experiences, based on our clients’ vision to create a quality dining experience.

Our dynamic wedding team will provide you with all the necessary information to make planning simple and effortless. To book your wedding, we require a non-refundable deposit of $300 along with a fully executed contract. You will be assigned an on-site wedding planner six months before the wedding date. Until then, an expert wedding assistant will assist you during the pre-planning process. Your wedding planner will plan and organize your wedding with the support of our wedding team.

Additional fees may apply for the service of a Judge, Minister, Pandit, and/or legal applications, and all upgrades to the wedding package inclusions.

A minimum of 2 people and a maximum of 800 people, for a private event.

Ceremonies must be booked at least 6 months in advance; however, shorter notice periods may be considered. Please contact us to check availability.

Couples must arrive in Jamaica at least 48 business hours prior to the scheduled wedding to comply with legal requirements and have ample time for final wedding preparations.

Our distinguished wedding packages offer flexibility for upgrades, but our Elevate package stands out for being fully customizable, with additional inclusions to make your celebration stand out. Simply share your preferences and we will prepare a personalized wedding for you based on your specific needs, the number of guests, and the desired services.

Once the payment schedule set forth in the Wedding Contract is received, payments can be made by bank transfer or through a secure credit or debit card link.

Ceremonies normally last about 20-30 minutes, but we will be happy to accommodate your specific needs, subject to availability.

Private receptions typically last a minimum of 3 hours, but you can extend the duration of your private reception beyond that timeframe. Additional charges will apply for extended hours.

You have the option to ship non-perishable items for your event to the resort in advance. There will be guidelines such as specifications of the shipped items along with the Terms and Conditions. Your sales specialist will inform you of these shipping conditions, which are your sole responsibility.

Princess Senses The Mangrove and Princess Grand Jamaica offer indoor and outdoor facilities. Some outdoor locations may require the use of a tent. If your event is scheduled at an outdoor location, your wedding planner will provide you with the weather forecast and procedures in case of a rain advisory.

At least 70% of your guests must book accommodation at our resort(s). Guests who are not staying at the resort will need to have a Bridal Pass to access only your wedding celebrations.

The fact that 95% of our potential clients wish to book with us speaks volumes about the quality offered by Princess Grand Jamaica.

Our dedicated team is committed to ensuring that every detail of your wedding is executed flawlessly. The highest-rated aspects of our wedding offerings include our personalized approach and our stunning locations.