Princess Hotels

Grand Riviera Princess

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Enjoy a vacation with your family at an exclusive hotel in the Riviera Maya

Playa del Carmen, Quintana Roo, Mexico

Mexico T: (+52) 984 877 35 00 - F: (+52) 984 877 35 16

[email protected]

Families All inclusive Gastronomy Sustainability

Playa del Carmen, Quintana Roo, Mexico

Mexico T: (+52) 984 877 35 00 - F: (+52) 984 877 35 16

[email protected]

The Grand Riviera Princess Hotel is a 5-star hotel in Riviera Maya that represents one of the best locations on the beach, allowing you to enjoy fine sand and crystal clear water in a comfortable and unique way. You will be 10 minutes away from the Playa del Carmen (10 minutes away from the Municipality of Solidaridad), 40 minutes away from the airport and near great tourist attractions.

For your holidays in Riviera Maya we offer you our Hotel with 674 rooms that stand out for their elegant design, wide spaces and diverse options for the whole family. Some of them have comfortable and direct access to the pool. For those more demanding clients, we have the Platinum and Laguna Villa Suite rooms. The Platinum rooms are located in an exclusive area on the beach, with benefits and exclusive Platinum Zone services. And for large families, we have the Family Club Deluxe Junior Suite, perfect for its exclusive services and large spaces. It also has several function rooms, making the hotel suitable for hosting fun family parties and meetings.

The Riviera Maya Hotel stands out for its tropical gardens and especially for El Paseo de los Dioses (The Path of the Gods), a name suitable for the spectacular path, with statues representing Mayan gods, that crosses the hotel complex and leads to the beach.

Enjoy incredible evenings taking advantage of the widely diverse gastronomy on offer: a variety of magnificent buffets and 7 thematic restaurants that range from famous Mexican “Haciendas”, to emblematic Switzerland, through to glittering Italy. A quality cuisine, with exquisite gastronomic delicacies and unforgettable flavours. You have to try them!

To complete a perfect family vacation, at our hotel in Riviera Maya we have prepared a variety of activities for children to have a great time: water sports, tennis courts, multipurpose courts, theatre… and for the little ones there are Mini craft clubs and a Mini Disco. And the exclusive area of the Family Club will be the ideal complement for large families, with facilities designed for children, and services that will make your stay a perfect family holiday!

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All guests staying at the Grand Riviera Princess Hotel can enjoy each and every one of the facilities of the Grand Sunset Princess all-inclusive hotel plan. Visit us!

We would like to emphasise the following:

Elegant rooms for families

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Recommended offers – Grand Riviera Princess

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Find out what we offer

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The best All-Inclusive option in our restaurants and bars.

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Grand Riviera Princess

Facilities for children

Shows, games and much more!

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Grand Riviera Princess


Relaxation and happiness in our spa

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Grand Riviera Princess


Your dream wedding, made to measure

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Grand Riviera Princess

Princess Family Club

Start enjoying the relaxation and tranquility that only a family hotel like Grand Riviera Princess Hotel can offer you.

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What our guests think – Grand Riviera Princess

FAQs – Grand Riviera Princess

Hotel Grand Riviera Princess has a free basic Wi-Fi service for all guests. Coverage is best in the lobbies and rooms.

Yes, the hotel can be accessed by people with disabilities and has facilities for guests with reduced mobility. We recommend you call in advance and ask reception about the adapted services and facilities.

Applying the General Law for Tobacco Control and its Regulations of the Mexican authorities, smoking or consumption of any tobacco/nicotine products is not permitted in any part of the hotel, neither indoor nor outdoor areas, except for designated areas.

We do not offer that direct service internally. You can book a transfer by contacting the following transfer service: . The taxi from the airport costs $630 pesos and can transfer 1 to 4 people.

The beach is about 900 metres from the lobby. The furthest building is about 800 metres away.

Hotel Riviera Princess has a free car park for guests staying at the hotel.

Yes, if you require a special diet please send an email with your booking information and a description of your needs to [email protected]. Our Concierge team will write a letter to the Food and Drinks department with the relevant information.

All restaurants are included, except the Chill Out Beach. You can make your reservations upon arrival at the main lobby or through the web app, from the comfort of your mobile.

Men can wear short or long trousers but not swimming trunks. They can wear any shirts, T-shirts, polo shirts and shoes they like, but not flip-flops. The dress code for women is elegant casual.

Yes, the Sports Bar, next to the Grand Riviera Princess lobby. It is included for all guests.

Yes, all rooms in Hotel Grand Riviera Princess have a safe deposit box.

For safety reasons, they must be over the age of 13. However, you can find this type of room in the Princess Family Club Riviera section. There they have balconies fitted with all necessary safety measures to protect children of all ages. The door can only be locked from inside the room.

Send your booking information and requests to jrecepció[email protected]. We will do everything we can to make sure you have an amazing holiday. Requests are subject to availability.

Please send an email with your booking information and a description of what you need to [email protected]. Our concierge team will surprise you and make your celebration all the more special.

A wide variety of fun activities are available. Yes, we offer babysitting services for an additional $10 dollar per hour per child. All babysitters regularly undergo first aid courses and training sessions on how to take care of children of all ages.

Hotel Grand Riviera Princess has a Spa. Please send an email to [email protected]. They will provide you with all the information you need and help you book a session. You can book before or during your stay.

Yes, you can buy a day pass. Opening hours are from 9:00 to 18:00. To provide the best service possible, the day pass’s availability is subject to the hotel’s occupancy. If you are interested, you can send an email to [email protected]. It costs $1950 pesos per person, subject to change.

Yes, there is an ATM in every lobby, next to reception. Indeed, you can change money at reception. We exchange Canadian dollars, US dollars, euros and pounds sterling.

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