Princess Family Club Bavaro

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Yes, during the booking process on princess-hotels.com you can choose between the ‘Pay now’ or ‘Pay at hotel’ rates. To pay on arrival, select the ‘Pay at hotel’ option.

Yes, provided that the booking was made through the Princess official website.

You can cancel or change the dates of your booking via the confirmation email, by clicking on “Manage booking”, or via “View a booking” at the bottom of the website.

Changing dates is only possible for bookings made under the pay-at-hotel rate and is subject to availability, and may result in a change in price.

For other changes, please contact [email protected]

Please send an email to: [email protected]

You may contact us by emailing [email protected] or by calling (+1) 809 221 23 11.

Check-in begins at 3 pm and check-out must be completed by 12 noon. Outside these hours access will be subject to availability and may incur additional charges.

Yes, children are allowed in the rooms.

• Children 0 to 2 years: free of charge
• Children 3 to 12 years: children’s rate
• Over 12 years: adult rate

Yes, the service has an extra cost. It is only included in the Platinum package.

All our rooms have a safe box included. It is in the box behind the entrance door.

Yes, the Family Club Junior Suite rooms are accessible. However, the Family Club Junior Suite swim-out rooms are not.

No, the Princess Family Club Bávaro does not currently offer this service.

The amenities included in the bathroom are soap, shampoo, body gel, moisturiser and conditioner. All our rooms have a hairdryer in the bathroom, subject to change.

The beach is only 2 minutes away using our internal transfer service.

2 juices, 2 chocolate milkshakes, 2 bottles of water, 2 Sprites, 2 Coca-Colas and 2 beers, subject to change.

You can book a transfer from the airport to the hotel through: https://princess.nexustours.com/pcs-republica-dominicana

You can also take a taxi from the airport on arrival.

You can book excursions through the following link: https://princess.nexustours.com/pcs-republica-dominicana

If you book through princess-hotels.com , in the second step, after choosing your room, you can add additional services to your booking, such as aquatic activities (snorkelling, parasailing), a fruit platter, Balinese beds, sparkling wine…

Yes, it is possible subject to availability. Please contact customer services, the price is 15 US$ per adult and 10 US$ per child, subject to change.

Yes, there is a free basic Wi-Fi connection available to all guests staying at the hotel. You can also sign up for Premium Wi-Fi for an extra fee. Its price varies depending on the number of nights of your stay. For more information, please write to [email protected]

Once you have checked-in, you can make restaurant bookings through our web app , where you will also find the entertainment programme

Yes, reservations are required and are made through the webapp.

The dress code for each restaurant can be viewed via the same link

Guests staying at Princess Family Club Bávaro can access all the restaurants of Hotel Grand Bávaro Princess, except the ones reserved for Platinum guests. You can also access the Mordisco Restaurant, which is exclusive for Family Club guests.

The Rebels Sports Bar is open 24 hours a day. It has a drinks bar and also serves food. What’s more, the restaurants, buffets, bars and snacks system rotates throughout the day.

Yes. If you require a special diet, please notify our concierge service on your arrival, so that we can make the necessary arrangements to help you. We will pass your indications on to the kitchen department to make sure you enjoy a pleasant holiday.

The gym opens from 8:00 to 19:00 and is included in the price of the stay.

Yes, there is a spa in the hotel. You can contact them prior to your arrival by writing to the following email address: [email protected] . Once at the hotel, you can reach them by dialling the 4194 extension.

As a hotel designed for families, we provide babysitting services. On arrival, our concierge service will help you book specific hours and days and inform you of the cost. For more information, please write to [email protected]

Yes, there are ATM’s in the hotel. Before your trip, don’t forget to ask your bank what commissions they charge. We also recommend you let them know that you will be using your card abroad so they don’t block it by mistake.

You can change money at reception. You can change dollars or euros for pesos (local currency), and you can also change dollars for euros and euros for dollars.

Princess Family Club Bávaro has a medical centre available 24/7. There are also hospitals nearby. Transfers by ambulance are available, if necessary. Nobody wants to think about the possibility of needing medical assistance while on holiday, but before you go on your trip it is important you check what type of medical insurance you have. Medical services are not included in the hotel.

El pase de día tiene un costo de 100 USD por adulto y 50 USD por niño, válido de 9:00 a 18:00 h. Los pasadías deben confirmarse previamente con el hotel escribiendo a [email protected] ; sin esta confirmación no será posible acceder al hotel.

In the Mini Club, children can play recreational activities and video games, do handcrafts, watch children’s movies, dance at the mini disco, go on an internal tour and practice aerobics. It is for ages 4 to 12.

All non-motorised sports: catamaran, canoeing and snorkelling. You can book any of these activities and more at the water sports centre you will find on the hotel beach.

To organise or book a special celebration, such as a birthday, you should contact the Princess Family Club Bávaro concierge team ( [email protected] ), who will assist you with all the details.

MyPrincess is the loyalty programme from Princess Hotels & Resorts, designed to thank our guests around the world for their trust and to offer them exclusive benefits on their bookings.

When you book as a member of the MyPrincess club, you can enjoy exclusive discounts and special benefits during your stay at the Grand Bávaro Princess:

• Up to 20% off your stay
• Priority check-in
• Welcome drink
• Fruit platter
• 1 bottle of rum
• Complimentary mini-bar
• Free Safety Deposit Box
• 10% discount at the Café del Mar restaurant
• 10% off romantic dinners on the beach
• 15% off spa treatments

You can easily sign up for the MyPrincess club by filling in the form.

If you have forgotten your password, click on “Log in” and select the “Forgot password” option, which you will find below the password field. You will receive an email with instructions on how to reset it.

Please remember to check your spam or junk mail folder as well.

If you are unable to access your account, we recommend that you first try resetting your password.

If the problem persists, please contact our team at [email protected]