Grand Sunset Princess

Please contact [email protected]

The hotel does not offer fixed group discounts, but it does provide special benefits and terms that vary depending on the size and type of group, particularly for bookings of a certain number of rooms or more.

To receive a personalised proposal tailored to your needs, we recommend contacting the Groups and Weddings department directly at [email protected]; they will be happy to help you organise your stay.

Booking directly with the hotel can offer additional benefits such as exclusive promotions, greater flexibility regarding changes or special requests, as well as more personalised service before and during your stay.

On the other hand, online travel agencies such as Expedia can offer package deals, price comparisons and quick booking options, although the additional benefits or terms and conditions may vary depending on the platform.

In all cases, we recommend reviewing the terms and conditions of each option to choose the one that best suits your needs.

Yes, you can also book by phone via our Call Centre. To find the contact number, please go to the “Contact” section on our website.

You can check the availability of rooms with specific features, such as swim-out access, directly via the search tool on our website.

To check your booking or request an upgrade, you will need to provide the hotel name and booking reference. If you made your booking via our website, please contact [email protected]; otherwise, please contact the hotel directly.

Yes, you can book online with complete security and confidence on our official website.

To pay in advance, you must select the “Pay now” (non-refundable) rate when making your booking.

We currently accept payments by card (Visa, MasterCard and American Express) and in cash upon arrival. The hotel accepts payments in Mexican pesos. If paying in US dollars, the relevant currency conversion will apply.

For further information on payment methods, please contact the hotel directly or email [email protected]

For enquiries of this nature, please email us at [email protected].

Yes. In the municipality of Solidaridad, guests aged 12 and over are required to pay the Environmental Sanitation Charge. The charge is applied per room per night as follows:

• 1st person: MX$ 33.94
• 2nd person: MX$ 16.97
• From the third person onwards: free of charge. This amount will be charged by the hotel on behalf of the local council at check-in.

You can amend a booking provided it was made via the Princess official website.

To cancel or change the dates of your booking, you can do so via the confirmation email, by clicking on “Manage booking”, or via “View a booking” at the bottom of the website.

Changing the dates is only possible for bookings made under the ‘pay at the hotel’ rate and is subject to availability, and may result in a change in price.

For other changes, please contact [email protected]

If you booked via our official Princess Hotels website:

• “Pay now”: non-refundable.
• “Pay at the hotel”: free cancellation up to 2 days before arrival.

If you booked through a travel agency, we suggest you contact them directly to arrange any changes.

If you made your booking via our website, you can request a change by sending an email to [email protected] . If your booking was made through a travel agency, we recommend that you contact them directly to make the necessary changes.

Yes, once you have completed your booking, you can use the Choose Your Room service (for a fee) to select a room that suits your requirements in terms of views, location and even the type of beds.

You will need to make several bookings. If you want to ensure that all the rooms are close together, we recommend using the ‘Choose your room’ service.

Capacity varies depending on the room type, although the general maximum occupancy is up to 4 people (3 adults + 1 child or 2 adults + 2 children).

The family suites can accommodate up to 5 people.

You can check the specific occupancy for each room type here

With regard to the policy on minors, children aged 3 to 12 are considered minors for occupancy purposes. Certain categories, such as Swim Out, are for guests aged 13 and over only.

For safety reasons, guests must be aged 13 or over. However, in the Princess Family Club Riviera section, we have rooms equipped with safety features suitable for children of all ages. The door can only be locked from the inside.

Please send your booking details and enquiry to [email protected]

or via Grand Sunset’s social media channels. We will do our utmost to ensure you have the best possible holiday. Enquiries are subject to availability.

The minimum age for check-in at the Grand Sunset Princess Hotel is 18 years. At least one adult must be registered for the room.

As for children, those aged up to 2 years can stay at no extra cost, provided they share their parents’ or guardians’ bed. From the age of 3, children must pay for their stay and receive their own wristband, as part of the hotel’s all-inclusive scheme.

You can request a copy of your bill directly at the hotel reception. If you are no longer staying at the hotel, please email [email protected]

You can check in online via our website by following this link or by clicking on “Online check-in” in the top menu bar.

The Grand Sunset Princess Hotel has now reopened its doors following a refurbishment.

You can now enjoy our refurbished spaces, new areas and the same exceptional service we’re known for.

You can contact the hotel by calling (+52) 984 877 35 00 or by emailing [email protected] to obtain the latest information or to clarify any queries regarding your stay.

Check-in is from 3.00 pm and check-out must be by 12.00 noon.

Check-in is from 3 pm. If you are arriving very late, please let the hotel know in advance.

The Grand Sunset Princess and the Grand Riviera Princess are two sections of the same resort complex, situated opposite one another and designed as an architectural mirror image. This means that, both visually and structurally, the two hotels are very similar in terms of layout, style and facilities.

Both share facilities, restaurants, bars, swimming pools, communal areas and activities, so guests can enjoy all the resort’s amenities regardless of which area they are staying in. The main difference lies in the location of the room and the type of room category booked.

Junior Suite vs. Deluxe Junior Suite

Both are all-inclusive, with access to restaurants, bars and the water park. The Deluxe Junior Suite includes a bath; the Junior Suite does not.

Deluxe Junior Suite vs. Swim Out

The Swim Out offers direct access to the pool; in terms of amenities, both are the same.

Swim Out vs. Platinum Suites and Villas

The Platinum Suites and Villas stand out for their exclusive services, prime location and access to private areas.

Laguna Villas and Platinum Suites

These include additional benefits such as a concierge service and private reception, 24-hour room service, an exclusive swimming pool and buffet, amongst others.

Master Suite

One of the most comprehensive options: spacious, with separate areas and a terrace featuring a hot tub. Includes Platinum benefits and access to exclusive services.

Yes, all rooms at the Grand Sunset Princess Hotel are equipped with a safe.

Yes, the hotel has disabled access and facilities for guests with mobility issues. We recommend that you call in advance or contact our team at [email protected].

The rooms at the Grand Sunset Princess vary in size, location, amenities and level of exclusivity. There are options to suit all tastes: from the Junior and Deluxe Junior Suites, ideal for families, to the Platinum and Laguna Villas, designed for those seeking an extra touch of luxury, privacy and personalised service. You will also find categories with direct pool access and suites with exclusive Platinum benefits.

Find out all the details in the Rooms section of our website.

In accordance with the General Law on Tobacco Control and its Regulations, as enforced by the Mexican authorities, smoking or the use of any tobacco or nicotine products is not permitted anywhere in the hotel, including both indoor and outdoor areas, except in the designated areas.

The beach is about 900 metres from the lobby. The furthest building is approximately 800 metres away.

At present, we do not have a pet-friendly policy, so we are unable to accommodate pets on our premises.

Private check-in with a welcome drink.

Early check-in and late check-out (subject to availability).

Room Service.

Exclusive access to the Platinum Lounge and concierge service.

Private pool and beach with waiter service. Premium drinks included in Platinum areas.

Use of bathrobes and slippers during your stay.

Priority booking for dinner.

Exclusive discount on green fees at the external golf course (subject to availability).

Exclusive gift: 1 Princess beach bag.

Special event: Black and White. (Temporarily suspended).

When you book a Platinum-category room, you’ll have access to exclusive facilities such as the private beach area and the Platinum Lounge, as well as special services such as room service. Click here for more information.

The Platinum rooms are located 50 metres from the beach. They are arranged symmetrically in each hotel: the Grand Sunset Princess and the Grand Sunset Princess. You will easily find them in their respective lobbies and exclusive pool areas.

There is no minimum stay from Sunday to Thursday, but on Fridays, Saturdays and public holidays the minimum stay is 3 nights (subject to change).

You can book transport via https://princess.nexustours.com/pcs-riviera-cancun

A taxi from the airport costs around 1,200 pesos for 1 to 4 people.

Yes, the hotel has disabled access and facilities for guests with mobility issues. We recommend that you call in advance and check with reception regarding the adapted services and facilities.

We do not have accessible rooms in this section.

Yes, the Platinum area at Grand Sunset Princess is family-friendly and welcomes children. Its rooms can accommodate up to four people: three adults and one child, or two adults and two children.

That’s right, within the Platinum category we have rooms with sea views, available only in a specific section and subject to availability.

Every 15 minutes, a shuttle service is available to take you to the lobby and other locations within the hotel.

Yes, we offer tailored solutions. Please email [email protected] with details of your requirements and your travel arrangements. We will liaise with the Food and Beverage department on your behalf.

All restaurants are included, except for the Chill Out Restaurant. You can make your reservations at the hotel via the

All restaurants are included, except for the Chill Out Restaurant. You can make your reservations at the hotel via the web app, on your mobile, or on arrival in the main lobby.

You can view the dress code for each restaurant via the following link

At Platinum at Grand Sunset Princess, basic Wi-Fi is available free of charge. The strongest signal is available in the lobbies and guest rooms.

As a Platinum guest, you’ll enjoy exclusive access to the beach area, complete with sun loungers and waiter service.

Yes, there are cash machines next to the reception desk in each lobby. You can exchange money at reception: Canadian dollars, US dollars, euros and pounds sterling.

The resort has a spa. Please email [email protected] . They will send you all the information and help you with bookings. You can book before and during your stay.

Yes, all rooms have a safe.

In accordance with the General Law on Tobacco Control and its Regulations, as enforced by the Mexican authorities, smoking or the use of any tobacco or nicotine products is not permitted anywhere in the hotel, either indoors or outdoors, except in the designated areas.

We do not offer this service directly as part of our package. You can book it via the external transfer service https://princess.nexustours.com/pcs-riviera-cancun . A taxi from the airport costs 1,200 pesos for 1 to 4 people.

At the Grand Sunset Princess, you’ll find tour agency desks located near the lobby and in the pool area, where you can book activities and tours to discover the best attractions of the Riviera Maya.

Playa del Carmen is 15 minutes away. We offer a shuttle service to the centre of Playa del Carmen. The shuttle departs daily from the lobby of the Grand Sunset Princess. Departure times are: 9.00 am, 12.00 pm and 4.00 pm. The price is 85 pesos per person per journey.

Click here to see what services the Grand Sunset Princess hotel offers and to download the brochure.

The Grand Sunset Princess Hotel offers free basic Wi-Fi for all guests. The strongest signal is available in the lobbies and guest rooms.

All restaurants are included, except for the Chill Out restaurant. You can make your reservations via the web app or on arrival in the main lobby.

You can view the dress code for each restaurant via the following link

Yes, the Sports Bar, next to the lobby of the Grand Sunset Princess. It’s included for all guests.

Yes, if you require a special diet, please send an email with your travel details and full information regarding your requirements to [email protected] . Our Concierge team will draft a letter and forward all the information to the Food and Beverage department. It is also important to mention this to our reception team upon arrival.

The Grand Sunset Hotel has a spa. To make a booking or request further information, please email [email protected] . You can make your booking either before or during your stay.

Yes, you can request special services such as a cot or an extra bed. To do so, you can write to the hotel’s official social media accounts, send an email to [email protected] , or request it directly on arrival at the hotel. (Subject to availability).

The Grand Sunset Princess Hotel offers free parking for hotel guests.

Yes, there is one in every lobby, next to reception. That’s right, you can exchange money at reception. We exchange Canadian dollars, US dollars, euros and pounds sterling.

Yes, you can purchase a day pass. Opening hours are from 9.00 am to 6.00 pm. To ensure the best possible service, the day pass is subject to hotel availability. If you are interested, please send an email to [email protected] . The price is 2,000 pesos per adult and 1,000 pesos per child (subject to change).

We do not offer water sports as part of our package. You can book these activities at the water sports centre on the hotel beach.

There are activities for all ages: tennis lessons, beach volleyball, a foam party for children, face painting, arts and crafts, a mini-disco, and more. Click here to view the updated programme.

Yes. The Grand Sunset Princess Hotel offers entertainment and evening shows for its guests, including live performances, music and themed events, which vary depending on the day and the season. Please check the activity programme

The hotel has several rooms available for hosting various types of events. Click here to view all the options and fill in the form if you would like further information.

Please contact us using this form

MyPrincess is the loyalty programme from Princess Hotels & Resorts, created to thank our guests around the world for their trust and to offer them exclusive benefits on their bookings.

When you book as a member of the MyPrincess club, you can enjoy exclusive discounts and special benefits during your stay at the Grand Bávaro Princess:

• Up to 20% off your stay
• Priority check-in
• Welcome drink
• Fruit basket
• 15% off spa treatments
• 30% off facials

You can easily sign up to the MyPrincess club by filling in the form

If you have forgotten your password, click on “Log in” and select the “Forgot your password?” option, which you will find below the password field. You will receive an email with instructions on how to reset it.

Remember to check your spam or junk mail folder as well.

If you are unable to access your account, we recommend that you first try resetting your password.

If the problem persists, you can contact our team at [email protected]

The Grand Sunset Princess offers a variety of spaces:

• Sunset Bridge
• Theatre
• Chill Out
• Gazebo Sunset
• Ocean Beach

Surrounded by lush tropical flora and fauna, the Grand Sunset Princess Hotel boasts one of the finest beachfront locations. Enjoy the soft sand beneath your feet and the crystal-clear waters of the Caribbean in a setting like no other.

Its excellent location — just 10 minutes from Playa del Carmen and 40 minutes from the airport — makes it the ideal base from which to explore the region’s main tourist attractions.

You will be supported by a professional specialising in wedding planning, who will provide a fully bespoke service to bring the celebration you’ve always imagined to life.

We offer official registration for various types of ceremonies:

• Legal ceremonies
• Symbolic ceremonies
• Christian ceremonies
• Catholic ceremonies
• Mayan ceremonies
• South Asian Ceremonies

What’s more, you can choose to hold your reception in exclusive venues such as the beach, the elegant ballrooms or the renowned Chill Out, one of the most sought-after venues thanks to its unique atmosphere and privacy.

The Grand Sunset Princess Hotel is renowned for its exquisite international and gourmet cuisine, featuring a wide variety of speciality restaurants. Enjoy flavours from around the world in unique settings: Italian, Oriental, Mexican, Swiss, Korean and more; each dish is carefully prepared to offer an unforgettable culinary experience.

We offer 9 set menus and 8 buffet menus:

Set menus, served in the dining rooms:

• Coba Menu
• Tulum Menu
• Bacalar Menu
• Cozumel Menu
• Hol-Box Menu
• Isla Mujeres Menu
• Mahaual Menu
• Puerto Aventura Menu
• Puerto Morelos Menu

Buffet menus, on the beach and in the function rooms:

• Barbecue Buffet
• Caribbean Buffet
• Mexican buffet
• Buffet Maya
• BBQ buffet
• Spanish buffet
• Oriental Buffet
• Italian Buffet

Services are arranged directly with the hotel’s weddings department. To confirm the date, a non-refundable deposit of $400 is required for bookings made less than one year in advance, and $800 for weddings booked more than one year in advance. For private receptions, such as those held in the Chill Out, a non-refundable deposit of $1,000 is required.

A minimum of 2 people and a maximum of 300 people.

It depends on the type of ceremony. For a civil wedding, bookings must be made at least two months in advance. For symbolic weddings, bookings must be made at least 15 days in advance (subject to availability).

For a civil wedding, the bride and groom and the witnesses must stay at the hotel for four working days prior to the wedding. For symbolic weddings, this is two working days prior.

You will be supported by a professional wedding planner who will guide you through every stage of the planning process, including the seating arrangements for your guests and any additional services you wish to include.

What’s more, you have the option to personalise your ceremony, so that every detail reflects your style and personality.

By Visa or Mastercard credit/debit card or by bank transfer.

The event lasts between 3 and 5 hours. A Western wedding ceremony usually lasts between 15 and 20 minutes.

We recommend that you bring the items with you, as we do not have a stock area to store deliveries.

We always have a Plan B in place for your event, such as function rooms.

Yes, 20% of the guests may not be staying at the hotel. They can attend the wedding by purchasing a day pass two hours before the ceremony. You will need to confirm the list of guests who will not be staying with your wedding planner.

95% of couples who contact us to organise a wedding at the hotel end up booking their wedding with us.

The aspects most highly rated are, primarily, the support provided throughout the planning process and the attention given to addressing any queries. Personalised service is another key factor. Flexibility in the packages is also a major draw for those seeking a wedding with a personal touch. The beachfront location, the facilities and the variety of gardens make it the ideal choice.