Maspalomas Princess

The hotel has 5 swimming pools in the main pool area, 3 of which are heated in winter, from 01/11 to 30/04. All the children’s pools, including the 2 pools in the water park, are heated in winter.

The heated pools have a temperature of approximately 25ºC.

We provide towels on arrival and two free replacements per week.

The All Inclusive option includes a wide range of national drinks and all meals and snacks available at the bars and restaurants in the hotel. All Inclusive is available from 9:00 until 23:00.

At reception you can request to upgrade to All Inclusive Plus, which includes a selection of international drinks and bottled water (for an extra fee).

In the evenings, we ask our guests to dress appropriately in the bars and restaurants. Therefore, entry to these areas will not be allowed wearing bathing suits, sleeveless shirts or sports clothes. Men are required to wear long trousers or formal shorts to dinner. During the Gala Dinners on 25 and 31 December, men are also required to wear formal trousers and a tie or jacket.

You can access your room from 14:00 and depart until 12:00 noon.

We can prepare special meals on request. Please contact the restaurant’s maître d’ and write us an email before your arrival: [email protected]

Yes, the car park is for free (limited places, subject to availability).

We provide free Wi-Fi (4 MB) throughout the hotel. The 10 MB Premium Wi-Fi is for pay. You can upgrade by paying the fee at reception.

To enter the Spa with Finnish saunas, steam baths, whirlpool bath and salt room you must pay an extra fee. It can be booked at the totems you will find in the hotel. The facilities can be booked for 1 hour and 30 minutes. Only for guests over the age of 18.

Our hotel is a “non-smoking” hotel (including tobacco, vapers, electronic cigarettes). Smoking or vaping is only allowed in completely open-air areas that are marked for smoking or vaping, e.g. with ashtrays.

From age 4. Younger children must be accompanied by an adult.

Please send an email to: [email protected] indicating your booking locator number.

We will do our best to provide everything you wish, availability permitting.

Yes, all our facilities and services are adapted and can be accessed by ramps and lifts. The hotel also has adapted rooms. To confirm their availability, please send an email to [email protected]

Both hotels share the same facilities. The only difference is the interior design of the rooms and the bathroom equipment. Rooms in Maspalomas Princess have new beds, balcony furniture, paint and smart TVs. Also, the hotel’s Prestige Suite has been completely renovated. To see all the different types of rooms in Maspalomas Princess please visit the following site.

We do not offer direct transfer services. You can take a taxi or a bus from the airport on arrival.

We would like to inform you that, in order to ensure the safety of all our guests, the use, storage and charging of scooters, scooters and electric bicycles is not allowed inside the hotel.

The hotel is not responsible for any damage, loss or incident that may occur.