Immerse yourself in the unique experience of our new Platinum area of the exclusive Grand Riviera Princess Hotel resort. Discover a niche designed just for you, where access to top-flight services and high-end amenities offer you the unique, unparalleled experience of letting yourself be pampered by personalised services and privileged attention. Experience the pleasure of surroundings that offer the ultimate in exclusive comfort and amenities, creating an environment that redefines the concept of luxury and comfort. Additionally, you can enjoy all the facilities and All-Inclusive Services of the 5-star Grand Riviera Princess hotel.
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Download the T.I Platinum brochure
Experience the perfect fusion of elegance, distinction and exclusivity at the select Platinum Club. Let our Platinum Services captivate you with the joy of dreams come true. Discover excellence while enjoying our exclusive private beach, an incomparable privilege in all its splendour.
Discover the charm of our Platinum suites, genuine oases of luxury, convenience and exceptional comfort. Create unforgettable moments, like relaxing in the hydro-massage tub on the terrace while enjoying the views and sensation of real well-being.
Platinum Suites
Explore the culinary delights of our select Platinum restaurants and bars. In addition, you’ll be able to enjoy the full range of dining and entertainment experiences offered by the restaurants and bars in our magnificent Grand Riviera Princess resort.
Enjoy an exclusive Concierge and Room Service available 24 hours a day to make your stay a truly unforgettable experience. Let yourself be seduced by personalised attention and exclusive details designed to make every moment special.
Platinum at Grand Riviera Princess has a free basic Wi-Fi connection. Coverage is best in the lobbies and rooms.
Yes, the hotel can be accessed by people with disabilities and has facilities for guests with reduced mobility. We recommend you call in advance and ask reception about the adapted services and facilities.
We have no adapted rooms in this section.
Applying the General Law for Tobacco Control and its Regulations of the Mexican authorities, smoking or consumption of any tobacco/nicotine products is not permitted in any part of the hotel, neither indoor nor outdoor areas, except for designated areas.
The taxi from the airport costs $1200 pesos and can carry 1 to 4 people.
You can book a transfer by contacting the following https://princess.nexustours.com/transfers/
Platinum at Grand Riviera Princess is 50 metres from the beach.
Some of the suites at Platinum at Grand Riviera Princess have partial sea views.
Subject to availability
As a Platinum guest, you can enjoy the exclusive area on the beach with deckchairs and waiters.
24-Hour room service.
Platinum bracelet and exclusive use of the Platinum Lounge.
Private pool with waiters (drinks only).
Welcome gift in the room.
Night-time courtesy service.On request
Use of gowns during your stay.
2 pairs of slippers per room.
Check-in in a reserved area and welcome drink.
National, international and premium drinks included. Not included: aged spirits, wines and champagne from the menu.
Concierge service in the Platinum Lounge area.
Yes, the Platinum area at Grand Riviera Princess is family-friendly, meaning children can access it. Its rooms can fit up to 4 people: 3 adults + 1 child or 2 adults + 2 children.
Yes, we provide adapted alternatives. Write an email to [email protected] describing your needs and your travel information. We will handle your case with the Food & Drinks department.
All restaurants are included except the Chill Out Restaurant. You can make a reservation while at the hotel using the web app, your mobile phone and on arrival, in the main lobby.
Men can wear short or long trousers but not swimming trunks. They can wear any shirts, T-shirts, polo shirts and shoes they want, but not flip-flops. The dress code for women is elegant and casual.
They are the closest rooms to the beach. They are in mirrored locations in each hotel: Grand Sunset Princess and Grand Riviera Princess. You will easily find them in the lobby and exclusive pool area.
Send your booking information and requests to jrecepció[email protected]. We will do everything we can to make sure you live an amazing holiday. Requests are subject to availability.
There’s a transfer every 15 minutes to the lobby and other intermediate points of the hotel.
Yes, the minimum stay is 4 nights, subject to change.
You can book excursions through the following link:https://princess.nexustours.com/transfers/.
There is a spa in the complex. Please send an email to [email protected] . They will provide you with all the information and help you book a session. You can book before or during your stay.
Yes, there are ATM’s next to reception in every lobby. You can change money at reception. We exchange Canadian Dollars, US Dollars, Euros and Pounds Sterling.
