Immerse yourself in the unique experience of our new Platinum area of the exclusive Grand Sunset Princess Hotel resort, where exclusivity comes to life. Discover a niche designed just for you, where access to top-flight services and high-end facilities immerse you in a unique, unparalleled experience. Experience the pleasure of surroundings that offer the ultimate in exclusive amenities, creating an environment that redefines the concept of luxury and comfort. Additionally, you can enjoy all the facilities and All Inclusive Services of Grand Sunset Princess Hotel.
Download our Fact Sheets and discover our services A.I. Platinum
Download the T.I Platinum brochure
Our exclusive swimming pool for adults and children offers a privileged niche where you can experience the joy of dreams come true, thanks to our Platinum Services. Immerse yourself in the luxury of an exclusive private beach, where seaside moments become an incomparable reality.
Immerse yourself in luxury with our Platinum suites, where exclusive advantages and benefits have been designed to satisfy your every need. Experience unparalleled moments on our fantastic beachside terrace, where exclusive services offer you a feeling of incomparable privilege.
Platinum Suites
Explore the culinary delights of our Platinum restaurants and bars for a truly unique dining experience. You’ll also have the chance to enjoy the https://www.princess-hotels.com/en/riviera-maya/grand-sunset-princess/restaurants/ of dining and entertainment on offer at our exclusive Grand Sunset Princess resort.
Our dedicated 24-hour Room Service are designed to transform your visit into an unforgettable experience. From personalised attention to exquisite details, every moment at our resort is designed to captivate your senses.
Platinum at Grand Riviera has a free basic Wi-Fi connection. Coverage is best in the lobbies and rooms.
Yes, the hotel can be accessed by people with disabilities and has facilities for guests with reduced mobility. We recommend you call in advance and ask reception about the adapted services and facilities.
We have no adapted rooms in this section.
Applying the General Law for Tobacco Control and its Regulations of the Mexican authorities, smoking or consumption of any tobacco/nicotine products is not permitted in any part of the hotel, neither indoor nor outdoor areas, except for designated areas.
The taxi from the airport costs $1200 pesos and can carry 1 to 4 people.
You can book a transfer by contacting the following https://princess.nexustours.com/transfers/
Platinum at Grand Sunset Princess is 50 metres from the beach.
Some of the suites at Platinum at Grand Sunset Princess have partial sea views.
Subject to availability
As a Platinum guest, you can enjoy the exclusive area on the beach with deckchairs and waiters.
24-Hour room service.
Platinum bracelet and exclusive use of the Platinum Lounge.
Private pool with waiters (drinks only).
Welcome gift in the room.
Night-time courtesy service.On request
Use of gowns during your stay.
2 pairs of slippers per room.
Check-in in a reserved area and welcome drink.
National, international and premium drinks included. Not included: aged spirits, wines and champagne from the menu.
Concierge service in the Platinum Lounge area.
Yes, the Platinum area at Grand Sunset Princess is family-friendly, meaning children can access it. Its rooms can fit up to 4 people: 3 adults + 1 child or 2 adults + 2 children.
Yes, we provide adapted alternatives. Write an email to [email protected] describing your needs and your travel information. We will handle your case with the Food & Drinks department.
All restaurants are included except the Chill Out Restaurant. You can make a reservation while at the hotel using the web app, your mobile phone and on arrival, in the main lobby.
Men can wear short or long trousers but not swimming trunks. They can wear any shirts, T-shirts, polo shirts and shoes they want, but not flip-flops. The dress code for women is elegant and casual.
They are the closest rooms to the beach. They are in mirrored locations in each hotel: Grand Sunset Princess and Grand Sunset Princess. You will easily find them in the lobby and exclusive pool area.
Send your booking information and requests to jrecepció[email protected]. We will do everything we can to make sure you live an amazing holiday. Requests are subject to availability.
There’s a transfer every 15 minutes to the lobby and other intermediate points of the hotel.
Yes, the minimum stay is 4 nights, subject to change.
You can book excursions through the following link:
There is a spa in the complex. Please send an email to [email protected] . They will provide you with all the information and help you book a session. You can book before or during your stay.
Yes, there are ATM’s next to reception in every lobby. You can change money at reception. We exchange Canadian Dollars, US Dollars, Euros and Pounds Sterling.
