Grand Sunset Princess

Hotel Grand Sunset Princess provides a free basic Wi-Fi connection for all guests. The signal is best in the lobbies and rooms.

Yes, the hotel can be accessed by people with disabilities and has facilities for guests with reduced mobility. We recommend you call in advance and ask reception about the adapted services and facilities.

Applying the General Law for Tobacco Control and its Regulations of the Mexican authorities, smoking or consumption of any tobacco/nicotine products is not permitted in any part of the hotel, neither indoor nor outdoor areas, except for designated areas.

We do not offer that direct service internally. You can book a transfer by contacting the following transfer service: https://princess.nexustours.com/pcs-riviera-cancun. The taxi from the airport costs $1200 pesos and can transfer 1 to 4 people.

Playa del Carmen is 15 minutes away. We provide transfers to the centre of Playa del Carmen. Several buses leave every day from the Grand Sunset Princess lobby. The departure hours are: 9:00, 12:00 and 16:00. The ride costs $85 pesos per person and trip.

The beach is about 900 metres from the lobby. The furthest building is about 800 metres away.

Hotel Sunset Princess has a free car park for guests staying at the hotel.

Yes, if you require a special diet please send an email with your booking information and a description of your needs to [email protected] . Our Concierge team will write a letter to the Food and Drinks department with the relevant information. It is also important to mention it to our reception team upon arrival.

All restaurants are included, except the Chill Out Beach. You can make your reservations upon arrival at the main lobby or through the web app, from the comfort of your mobile.

Men can wear short or long trousers but not swimming trunks. They can wear any shirts, T-shirts, polo shirts and shoes they like, but not flip-flops. The dress code for women is elegant casual.

Yes, the Sports Bar, next to the Grand Sunset Princess lobby. It is included for all guests.

Yes, all rooms at Hotel Grand Sunset Princess have a safe deposit box.

Send your booking information and requests to [email protected] or through Grand Sunset social media. We will do everything we can to make sure you have an amazing holiday. Requests are subject to availability.

We do not have water sports included. You can book these activities at the water activities centre on the hotel’s beach.

Hotel Grand Sunset Princess has a Spa. Please send an email to [email protected]. They will provide you with all the information you need and help you book a session. You can book before or during your stay.

Yes, you can buy a day pass. Opening hours are from 9:00 to 18:00. To provide the best service possible, the day pass’s availability is subject to the hotel’s occupancy. If you are interested, you can send an email to [email protected] . It costs $2000 pesos per adult and $1000 per child. Subject to change.

The Grand Sunset Princess hotel has reopened its doors following a renovation process.

Now you can enjoy updated spaces, new areas, and the same exceptional service that sets us apart.

Check-in begins at 3 pm and check-out must be completed before 12 noon.

No security deposit is required.

When you book a Platinum room you’ll have access to exclusive facilities such as the private beach area and the Platinum Lounge, as well as special services such as room service. Click here for more information.

If you booked through our official Princess Hotels website:

• ‘Pay now’ rate: non-refundable.
• ‘Pay at hotel’ rate: free of charge up to 2 days before arrival.

If your booking was made with a travel agency, we suggest you contact them directly to arrange any changes.

We offer activities for all ages, including tennis lessons, beach volleyball, foam parties for children, face painting, crafts, mini disco… Click here to see the updated programme.

You may contact the hotel on (+52) 984 877 35 00 or by emailing [email protected] for updated information or to resolve any questions related to your stay.

You can book your preferred restaurant using the web app once you are at the hotel.

Yes, just send an email to: [email protected] once you are at the hotel.

Requests for invoices or receipts are handled directly at the hotel during your stay.

To confirm your booking you should contact the hotel directly. To make changes to your booking, please email us at [email protected]

Yes, you can also book by telephone through our Call Centre. To find the contact number, visit the “Contact” section on our website.

Yes, it is possible to pre-check-in online. In addition, guests who book through our website receive an email giving them the option to check in online.

To verify your booking or request an upgrade you must provide the name of the hotel and the reservation code. If you made the reservation through our website, please contact [email protected], otherwise, contact the hotel directly.

The minimum age for check-in at the Grand Sunset Princess is 18 years old. At least one adult must be registered for the room.

Where minors are concerned, children under 3 years old are welcome free of charge provided they share the existing bed with their parents or guardians; children over 3 years old will be charged the applicable rate and receive their own All-Inclusive bracelet.

For issues of this nature please contact us at [email protected]

The Grand Sunset Princess and the Grand Riviera Princess are two sections of the same resort complex that are located opposite each other and designed as architectural mirror images. This means that, visually and structurally, both hotels are very similar in layout, style, and services.

Both hotels share facilities, restaurants, bars, swimming pools, common areas, and activities, so guests can enjoy all the amenities of both, regardless of which area they are staying in. The principal differences relate to room location and category.

For example: If you book a Platinum Suite or a room in the Family Club, exclusive access to some areas and services may vary, depending on the room category and area.

On a general level the experience in both hotels is equally comprehensive and of the same high quality.

In short, whether you stay at the Sunset or the Riviera, you’ll have access to the same level of services and will be free to enjoy all the facilities of both hotels. The choice is more a question of room preference or proximity to certain areas.

Room capacity varies according to room type, although the general maximum occupancy is up to 4 people (3 adults + 1 child or 2 adults + 2 children).

Family suites can accommodate up to 5 people.

You can check the specific occupancy for each room type here.

Regarding our policy for minors, children aged 3 to 12 are considered minors for he purposes of occupancy. Some categories, such as Swim Out rooms, are only for guests over the age of 13.

The rooms at Grand Sunset Princess differ in size, location, amenities, and level of exclusivity, and there are options to suit all tastes, from Junior and Deluxe Junior Suites, ideal for families, to Platinum and Laguna Villas, designed for those seeking extra luxury, privacy, and personalised service. You will also find categories with direct access to the pool and suites with exclusive Platinum benefits.

All details are available in the Rooms section of our website.

Payment at the Grand Sunset Princess can only be made by credit or debit card.

Visa, MasterCard, and American Express are accepted, but Discover is not.

Charges are made in Mexican pesos (MXN), so if your card is in another currency, the bank will apply the corresponding conversion rate.

Located near the lobby and in the pool area of the Grand Sunset Princess you’ll find tour agency booths where you can book activities and tours that will allow you discover the top attractions in the Riviera Maya.

Yes, once you have completed your booking, you can use the Choose Your Room service (charges apply) to select a room that suits your needs in terms of views, location and even bed type.

Click here to see everything included at the Grand Sunset Princess and download the specifications.

If your booking was made through our website, you can request a change by sending an email to [email protected]. If your booking was made through a travel agency, we recommend you contact them directly to make the necessary adjustments.

Yes, just select the Pay at the Hotel option during the booking process

Please contact us via this form .