Grand Riviera Princess

Hotel Grand Riviera Princess has a free basic Wi-Fi service for all guests. Coverage is best in the lobbies and rooms.

Yes, the hotel can be accessed by people with disabilities and has facilities for guests with reduced mobility. We recommend you call in advance and ask reception about the adapted services and facilities.

Applying the General Law for Tobacco Control and its Regulations of the Mexican authorities, smoking or consumption of any tobacco/nicotine products is not permitted in any part of the hotel, neither indoor nor outdoor areas, except for designated areas.

We do not offer that direct service internally. You can book a transfer by contacting the following transfer service: https://princess.nexustours.com/pcs-riviera-cancun . The taxi from the airport costs $630 pesos and can transfer 1 to 4 people.

The beach is about 900 metres from the lobby. The furthest building is about 800 metres away.

Hotel Riviera Princess has a free car park for guests staying at the hotel.

If you have any special dietary requirements, we invite you to send an email with your travel details and requirements to [email protected]

Our Concierge team will communicate this to the Food & Beverage department to ensure your experience is the best possible.

Please also remember to inform about your special diet at check-in.

All restaurants are included, except the Chill Out Beach (temporarily closed). You can make your reservations upon arrival at the main lobby or through the web app, from the comfort of your mobile.

Men can wear short or long trousers but not swimming trunks. They can wear any shirts, T-shirts, polo shirts and shoes they like, but not flip-flops. The dress code for women is elegant casual, flip-flops and swimsuits are not allowed.

Yes, the Sports Bar, temporarily located next to the lobby of the Grand Riviera Princess next to the souvenir shop. It is included for all guests.

Yes, all rooms in Hotel Grand Riviera Princess have a safe deposit box.

For safety reasons, they must be over the age of 13. However, you can find this type of room in the Princess Family Club Riviera section. There they have balconies fitted with all necessary safety measures to protect children of all ages. The door can only be locked from inside the room.

Send your booking information and requests to jrecepció[email protected]. We will do everything we can to make sure you have an amazing holiday. Requests are subject to availability. [email protected] or via our official Grand Riviera networks. Our team will be on hand to assist you and ensure that your experience is a memorable one. Please note that requests are subject to availability.

Please send an email with your booking information and a description of what you need to [email protected] . Our concierge team will surprise you and make your celebration even more special.

A wide variety of fun activities are available. Yes, we offer babysitting service, with an additional charge of $350 pesos per hour per child (over 2 years old). After 11 pm you must cover the cost of the taxi for the babysitter, $350 pesos. All babysitters regularly undergo first aid courses and training sessions on how to take care of children of all ages.

Hotel Grand Riviera Princess has a Spa. Please send an email to [email protected]. They will provide you with all the information you need and help you book a session. You can book before or during your stay.

Yes, you can buy a day pass. Opening hours are from 9:00 to 18:00. To provide the best service possible, the day pass’s availability is subject to the hotel’s occupancy. If you are interested, you can send an email to [email protected] . It costs $2,000.00 pesos per adult and $1000 pesos per child. Subject to change.

Yes, there is an ATM in every lobby, next to reception. Indeed, you can change money at reception. We exchange Canadian dollars, US dollars, euros and pounds sterling.

Check-in begins at 3 pm and check-out must be completed by 12 noon.

You will need to make several reservations. If you want to ensure that all rooms are close together, we recommend using the ‘Choose Your Room’ service

Once the booking has been made, you cannot add a promotional code. You should cancel (if the booking is cancellable and there are still rooms available) and book again using the promocode. You can find further information at [email protected] .

The Grand Riviera Princess has 4 swimming pools suitable for children (one in the Kids Club area), a club for ages 4 to 12, children’s sports, and additional services such as cots (subject to availability) and babysitters (extra cost). Click here to see all the facilities for children .

The Grand Riviera Princess offers a wide range of dining options, including international buffets and themed restaurants serving Italian, Mexican, Asian cuisine, and more. Click here to see all the restaurants and make your reservation from our web app.

You may contact the hotel directly on (+52) 984 877 35 00 or by emailing [email protected] for updated information or to resolve any questions related to your stay.

Check-in is from 3 pm onwards. If you arrive later, that’s no problem, but if you are going to arrive very late we would appreciate it if you could notify the hotel in advance.

To change or cancel a booking, please send an email to [email protected]

You can check the availability of rooms with specific features, such as swim-out, directly through the search engine on our website.

To request adjacent rooms or rooms with special features, please send an email to [email protected]

Currently, payments are accepted by Visa, MasterCard and American Express only.

Cash is not accepted.

For more information about payment methods, you can contact the hotel directly or write to [email protected]

Send an email to: [email protected]

Send an email to: [email protected]

While the hotel does not offer fixed discounts for groups, it does offer benefits and special conditions that vary depending on the size and type of group, especially when the booking is for a minimum number of rooms.

To receive a personalised proposal tailored to your needs, we recommend contacting the Groups and Weddings department directly by sending an email to: [email protected] where you will be offered assistance in organising your stay.

Yes, at the time of booking you can choose to prepay (non-refundable) or pay directly at the hotel.

The hotel offers a series of rooms that are suitable for hosting different types of events. Click here to see all the options and, should you require more information, fill in the form.

Yes. In the municipality of Solidaridad guests over the age of 12 are required to pay an Environmental Sanitation Fee. The fee is applied per room per night as follows:

• 1st person: MX$ 33.94
• 2nd person: MX$ 16.97
• From the third person onwards: no charge. This amount will be charged by the hotel on behalf of the municipality at the time of check-in.

The main difference between the Family Club area and the regular area of the Grand Riviera Princess is that the Family Club is specially designed for families travelling with children. This area offers family rooms with bunk beds, children’s amenities, welcome gifts for the little ones, and exclusive access to facilities such as a family pool, water park, and kids’ club with supervised activities.

The regular area of the hotel is designed for all types of guests, whether couples, groups of friends, or families without young children, and offers a more general experience with access to all common areas of the resort, restaurants, swimming pools, and entertainment areas.

Both areas offer the same level of service and quality, but the Family Club provides a more personalised, tailored experience for those seeking comfort and entertainment for all the family.

The Grand Riviera Princess hotel will be temporarily closed from the 1st of November 2025 until the 15th of April 2026, due to renovations taking place in an effort to improve facilities and services. During this period, you can continue to enjoy the Princess experience at the Grand Sunset Princess with the same level of comfort, attention and quality.

Please send an email to [email protected]