COMPLETELY RENOVATED SINCE MAY 16
Immerse yourself in the unique experience of our new Platinum area of the exclusive Grand Riviera Princess Hotel resort. Discover a niche designed just for you, where access to top-flight services and high-end amenities offer you the unique, unparalleled experience of letting yourself be pampered by personalised services and privileged attention. Experience the pleasure of surroundings that offer the ultimate in exclusive comfort and amenities, creating an environment that redefines the concept of luxury and comfort. Additionally, you can enjoy all the facilities and All-Inclusive Services of the 5-star Grand Riviera Princess hotel (except Laguna Villa category facilities).
Download our Fact Sheets and discover our services A.I. Platinum
Download the T.I Platinum brochure
Experience the perfect fusion of elegance, distinction and exclusivity at the select Platinum Club. Let our Platinum Services captivate you with the joy of dreams come true. Discover excellence while enjoying our exclusive private beach, an incomparable privilege in all its splendour.
Discover the charm of our Platinum suites, genuine oases of luxury, convenience and exceptional comfort. Create unforgettable moments, like relaxing in the hydro-massage tub on the terrace while enjoying the views and sensation of real well-being.
Platinum Suites
Explore the culinary delights of our select Platinum restaurants and bars. In addition, you’ll be able to enjoy the full range of dining and entertainment experiences offered by the restaurants and bars in our magnificent Grand Riviera Princess resort.
Enjoy an exclusive Room Service to make your stay a truly unforgettable experience. Let yourself be seduced by personalised attention and exclusive details designed to make every moment special.
By booking a Platinum category room, you will have access to exclusive facilities such as the private beach area and the Platinum Lounge, as well as special services like Room Service. Click here for more information.
The Platinum rooms are located 50 meters from the beach. They are located in a mirror layout in each hotel: Grand Sunset Princess and Grand Sunset Princess. You will easily locate them by their lobby and exclusive pool area.
There is no minimum stay from Sunday to Thursday, but on Friday, Saturday, and holidays the minimum stay is 3 nights (subject to change).
You can book transportation via https://princess.nexustours.com/pcs-riviera-cancun
The taxi from the airport costs approximately $1200 pesos for 1 to 4 people.
Yes, the hotel has access for disabled people and facilities for guests with mobility issues. We recommend calling beforehand and consulting with reception about the adapted services and facilities.
We do not have an adapted room in this section.
Yes, the Platinum at Grand Riviera Princess area is family-friendly, allowing access for children. Its rooms have an occupancy of 4 people: 3 adults + 1 child or 2 adults + 2 children.
Yes, within the Platinum category we have ocean view rooms, available only in a specific section and subject to availability.
Every 15 minutes a shuttle can take you to the lobby and other intermediate points in the hotel.
Yes, we offer adapted options. Write an email to [email protected] informing them of your needs and travel information. We will take care of managing your case with the Food and Beverage department.
All restaurants are included, except the Chill Out Restaurant. You can make your reservations at the hotel through the webapp , from your mobile phone, and upon your arrival in the main lobby.
You can check the dress code for each restaurant at the following link
At Platinum at Grand Riviera Princess, you will have free basic Wi-Fi service available. The best signal is received in the lobbies and rooms.
As a Platinum guest, you will enjoy the exclusive beach area with loungers and waiter service.
Yes, there are ATMs next to the reception in each lobby. You can exchange money at reception: Canadian dollars, US dollars, euros, and British pounds.
The resort has a Spa. Please send an email to [email protected] . They will send you all the information and help you with reservations. You can book before and during your stay.
Yes, all rooms have a safe.
Applying the General Law for Tobacco Control and its Regulation from the Mexican authorities, smoking or consuming any tobacco/nicotine product is not permitted anywhere in the hotel, neither indoors nor outdoors, except in the designated areas
