WE ARE RENOVATING THE HOTEL. WE WILL REOPEN ON APRIL 16, 2026
Immerse yourself in the unique experience of our new Platinum area of the exclusive Grand Riviera Princess Hotel resort. Discover a niche designed just for you, where access to top-flight services and high-end amenities offer you the unique, unparalleled experience of letting yourself be pampered by personalised services and privileged attention. Experience the pleasure of surroundings that offer the ultimate in exclusive comfort and amenities, creating an environment that redefines the concept of luxury and comfort. Additionally, you can enjoy all the facilities and All-Inclusive Services of the 5-star Grand Riviera Princess hotel.
Download our Fact Sheets and discover our services A.I. Platinum
Download the T.I Platinum brochure
Experience the perfect fusion of elegance, distinction and exclusivity at the select Platinum Club. Let our Platinum Services captivate you with the joy of dreams come true. Discover excellence while enjoying our exclusive private beach, an incomparable privilege in all its splendour.
Discover the charm of our Platinum suites, genuine oases of luxury, convenience and exceptional comfort. Create unforgettable moments, like relaxing in the hydro-massage tub on the terrace while enjoying the views and sensation of real well-being.
Platinum Suites
Explore the culinary delights of our select Platinum restaurants and bars. In addition, you’ll be able to enjoy the full range of dining and entertainment experiences offered by the restaurants and bars in our magnificent Grand Riviera Princess resort.
Enjoy an exclusive Room Service to make your stay a truly unforgettable experience. Let yourself be seduced by personalised attention and exclusive details designed to make every moment special.
Platinum at Grand Riviera Princess has a free basic Wi-Fi connection. Coverage is best in the lobbies and rooms.
Yes, the hotel can be accessed by people with disabilities and has facilities for guests with reduced mobility. We recommend you call in advance and ask reception about the adapted services and facilities.
We have no adapted rooms in this section.
Applying the General Law for Tobacco Control and its Regulations of the Mexican authorities, smoking or consumption of any tobacco/nicotine products is not permitted in any part of the hotel, neither indoor nor outdoor areas, except for designated areas.
You can book a transfer by contacting the following https://princess.nexustours.com/pcs-riviera-cancun
The taxi from the airport costs approximately $1200 pesos and can carry 1 to 4 people.
Platinum at Grand Riviera Princess is 50 metres from the beach.
That’s right, within the Platinum category we have rooms with sea views, available only in a specific section and subject to availability.
As a Platinum guest, you can enjoy the exclusive area on the beach with deckchairs and waiters.
Private check-in with welcome drink.
Early Check-in and Late Check-out (subject to availability).
Room Service.
Exclusive Platinum Lounge access and Concierge service.
Private Pool and Beach with waiter service. Premium drinks included in Platinum areas.
Special event, black and white (temporarily suspended).
Use of bathrobes and slippers during the stay.
Priority on dinner reservations.
Exclusive discount on the Green Fee at the external golf course (subject to availability).
Exclusive gift: 1 Princess beach bag.
Yes, the Platinum area at Grand Riviera Princess is family-friendly, meaning children can access it. Its rooms can fit up to 4 people: 3 adults + 1 child or 2 adults + 2 children.
Yes, we provide adapted alternatives. Write an email to [email protected] describing your needs and your travel information. We will handle your case with the Food & Drinks department.
All restaurants are included except the Chill Out Restaurant. You can make a reservation while at the hotel using the web app, your mobile phone and on arrival, in the main lobby.
Men can wear short or long trousers. They can wear any shirts, T-shirts, polo shirts and shoes they want (flip-flops and swimming trunks are not allowed). The dress code for women is elegant and casual (flip-flops and swimming suits are not allowed).
They are the closest rooms to the beach. They are in mirrored locations in each hotel: Grand Sunset Princess and Grand Riviera Princess. You will easily find them in the lobby and exclusive pool area.
Yes, all rooms have a safe deposit box.
There’s a transfer every 15 minutes to the lobby and other intermediate points of the hotel.
There is no minimum stay from Sunday to Thursday, but on Fridays, Saturdays and public holidays the minimum stay is 3 nights, subject to change.
There is a spa in the complex. Please send an email to [email protected] . They will provide you with all the information and help you book a session. You can book before or during your stay.
Yes, there are ATM’s next to reception in every lobby. You can change money at reception. We exchange Canadian Dollars, US Dollars, Euros and Pounds Sterling.
