Princess Family Club Riviera

Princess Family Club Riviera has a free 24-hour basic Wi-Fi service for all guests. Coverage is best in the lobbies and rooms.

Yes, the hotel can be accessed by people with disabilities and has facilities for guests with reduced mobility. Wheelchairs are available and can be used. This service is subject to availability and can be requested directly through our Concierge team, who will handle the reservation, delivery, and return of the wheelchair.

We also recommend renting a scooter for your convenience. To do so, you will have to visit the concierge, who will take care of the booking process for you. We recommend you call in advance and ask reception about the adapted services and facilities.

Applying the General Law for Tobacco Control and its Regulations of the Mexican authorities, smoking or consumption of any tobacco/nicotine products is not permitted in any part of the hotel, neither indoor nor outdoor areas, except for designated areas.

You can book a transfer from the airport to the hotel through: https://princess.nexustours.com/pcs-riviera-cancun. The taxi from the airport costs around $1,200.00 pesos and can carry 1 to 4 people.

The beach is about 900 metres from the lobby. The furthest building is about 800 metres away.

Yes, if you require a special diet please send an email with your booking information and a description of your needs to [email protected] . Our Concierge team will write a letter and send the information to our Food and Drinks department.

The Chill Out restaurant is the only one not included in the all-inclusive plan. As a Family Club guest, you have access to the 6 à la carte restaurants, buffets and snacks at Grand Sunset and Grand Riviera Princess, as well as the themed buffet and the exclusive Family Club ice cream parlour.

Men can wear short or long trousers but should try to avoid wearing swimming trunks. We recommend wearing shirts, T-shirts, polo shirts with sleeves and shoes, but not flip-flops. The dress code for women is elegant and casual. Flip-flops and swimwear are not allowed.

Yes, the Sports Bar, temporarily located next to the lobby of the Grand Riviera Princess next to the souvenir shop. It is included for all guests.

Yes, every room has a safe deposit box. For security reasons, we recommend that you store all valuables in it.

It is included. Each minibar is equipped with 1 litre bottle of water, 2 Cokes, 2 orange soft drinks, 2 lemon soft drinks, 1 mineral water and 4 beers. It is all included and refilled every day.

Both rooms include the following items: iPod docking station, children’s gift, cot (on request), beach bag, special amenities for children, bottle warmer (on request), bathrobes and slippers, and many more children’s amenities. Services subject to change.

Room service at Princess Family Club Riviera is available at an additional charge. However, we provide free 24h concierge service for any need.

In the Princess Family Club area, the rooms and balcony are equipped with safety measures for children of all ages.

The door can only be locked from the inside.

Please send your booking information and requests to jrecepció[email protected]. We will do everything we can to make sure you live an amazing holiday. This type of requests are subject to availability.

Please send an email with your booking information and a description of what you need to [email protected]. Our concierge team will surprise you and make your celebration all the more special.

The Kids Club has plenty of activities throughout the week for children.

Some of them include: Plasticine/Play doh, musical games, arts and crafts, mini disco, movies, video games, face painting, Mexican games, Spanish classes, dance classes, piñata, board games, yoga for children, tennis classes, zumba for children, and much more…

Children can use the Kids Club from 4 to 12 years old. For children under the age of 4, there are times when families can use the facilities: from 1pm to 2.30pm and from 6pm to 5.30pm.

You can join the Kids Club with your child during family hours, to do activities with your children.

Yes, we offer babysitting services for an additional $350 Mexican pesos per hour per child (no babies). After 11am the cost of the taxi for the babysitter must be covered, $350 pesos. All babysitters regularly undergo first aid courses and training sessions on how to take care of children of all ages.

Water sports are not included. You can book these activities at the water sports centre on the hotel beach.

The gym at Princess Family Club Riviera is open from 7am to 7.00pm.

There are a variety of classes included such as:

• Beach Yoga
• Latin Beat
• Stretching
• Functional

Send an email to [email protected]. They will help you make reservations. You can book before or during your stay. Of course, we have many options for children at the Spa..

If you stay at the Princess Family Club Riviera, you can use all the facilities of the Grand Riviera Princess and Grand Sunset Princess, except the Platinum and Laguna Villas areas.

Yes, you can purchase a day pass for the Family Club area. It is open from 10am to 5pm and costs $250 pesos per person.

Indeed, you can change money at reception. We exchange Canadian Dollars, US Dollars, Euros and Pounds Sterling.

Yes, there is an ATM in every lobby, next to reception.

Check-in begins at 3 pm and check-out must be completed before 12 noon.

You will need to make several reservations. If you want to ensure that all rooms are close together, we recommend using the ‘Choose Your Room’ service.

Once the booking has been made, you cannot add a promotional code. You should cancel (if the booking is cancellable and there are still rooms available) and book again using the promocode. You can find further information at [email protected] .

The Princess Family Club Riviera has 4 swimming pools for children (one in the Kids Club area), a club for ages 4 to 12, children’s sports, and additional services such as cots and babysitters. Click here to see all the facilities for children .

The Princess Family Club Riviera has a wide range of dining options, including international buffets and themed restaurants serving Italian, Mexican, Asian cuisine, and more. Click here to see all the restaurants and make your reservation from our web app .

You may contact the hotel directly on (+52) 984 877 35 00 or by emailing [email protected]

to obtain up-to-date information or resolve any queries regarding your stay.

Check-in is from 3 pm onwards. If you arrive later, that’s no problem, but if you are going to arrive very late we would appreciate it if you could notify the hotel in advance.

To change or cancel a booking, please send an email to [email protected]

You can check the availability of rooms with specific features, such as swim-out, directly through the search engine on our website.

All information about taxes and additional fees is displayed on our website during the final stage of the booking procedure.

To request adjacent rooms or rooms with special features, please send an email to [email protected]

Currently, payments are only accepted with Visa, MasterCard and American Express cards.

Cash is not accepted.

For more information about payment methods, you can contact the hotel directly or via [email protected]

Send an email to: [email protected]

Send an email to: [email protected]

Yes, at the time of booking you can choose to prepay (non-refundable) or pay directly at the hotel.

Yes. In the municipality of Solidaridad guests over the age of 12 are required to pay an Environmental Sanitation Fee. The fee is applied per room per night as follows:

• 1st person: MX$ 33.94
• 2nd person: MX$ 16.97
• From the third person onwards: no charge. This amount will be charged by the hotel on behalf of the municipality at the time of check-in.

The main difference between the Family Club area and the regular area of the Grand Riviera Princess is that the Family Club is specially designed for families travelling with children. This area offers family rooms with bunk beds, children’s amenities, welcome gifts for the little ones, and exclusive access to facilities such as a family pool, water park, and kids’ club with supervised activities.

The regular area of the hotel is designed for all types of guests, be they couples, groups of friends, or families without young children, and offers a more general experience with access to all common areas of the resort, restaurants, swimming pools, and entertainment areas.

Both areas offer the same level of service and quality, but the Family Club provides a more personalised, tailored experience for those seeking comfort and entertainment for all the family.

The Princess Family Club Riviera will be temporarily closed until the 15th of April, 2026, due to renovations taking place in an effort to improve facilities and services. During this period you may continue to enjoy the Princess experience at the Grand Sunset Princess with the same level of comfort, attention, and quality.