All-inclusive services
Princess Family Club Riviera - All Inclusive
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All your needs perfectly covered
At Princess Family Club Hotel we’ve got a huge range of services for you, exquisite cuisine and a whole host of activities for all ages: the perfect ingredients for a dream holiday.
Download our Fact Sheet and discover our All Inclusive Services
Services
Services
- All-inclusive 24 hours.
- 24-hour reception.
- Tourist information.
- Safe.
- Housekeeping service.
- Lost property.
- Wake-up call service.
- 24-hour concierge service.
- WiFi Internet access in the rooms and some areas of the hotel.
- Transport within the resort.
- Private check-in / check-out area.
- Credit cards (Visa/MasterCard/Diners Club/American Express).
- Currency exchange.
- Concierge Service
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- In-person service: from 7:00 a.m. to 11:00 p.m.
- Telephone service: 24 hours
Services with an additional charge
- Spa.
- Medical centre: doctor available 24 hours a day.
- Events room.
- Shops.
- Water sports centre.
- Room service in the Junior Suite, Junior Suite Deluxe and Junior Suite Deluxe Swim-Out categories.
- Eternal, Essence, Brezze, Bloom and Shaadi By The Sea Ceremony wedding packages.
- Renewal of vows (Essence Package*).
- *This package is offered free of charge to guests with a minimum booking of ten rooms in the Platinum Suite or Laguna Villa Suite categories and a minimum stay of seven nights.
- Golf packages at off-site courses (subject to availability).
- Childcare service (subject to availability).
- Chill-out beach club and restaurant.
- Laundry service.
- National and international calls.
- Motorised water sports.
- Pirate Buffet (only included in the Family Club category).
- Water park: exclusive open-air space in the Family Club area.
Let our professionals take care of everything you need for your family to enjoy a truly unforgettable holiday.
Dining
Restaurants
- 4 International buffet restaurants, including the exclusive Pirate buffet restaurant, decorated and prepared for families with special attention to children (shows included).
- 8 à la carte restaurants.
- Platinum guests also have access to the restaurants in the Platinum area.
- Family guests also have access to the restaurants in the Family area.
Bars and coffee shop
- 1 Cafeteria.
- 13 bars (including wet bars in some pools).
- Platinum guests also have access to the restaurants in the Platinum area.
- Family guests also have access to the restaurants in the Family area.
Entertainment
Children’s entertainment
- Three swimming pools for children (2 paddling pools and 1 in the Kids Club).
- 2 Water Parks
- Children’s daytime club (4 to 12 years old):
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- Outdoor courtyard with games.
- Clubhouse.
Entertainment for teenagers.
- Teens’ Club: 13 to 17 years old.
- Dance floor at the ice cream parlour.
Games room: with video games, air hockey and table football.
Entertainment for adults
Seven pools for adults on the complex, some with built-in whirlpools:
- One in the exclusive Laguna Villas area.
- Two in the exclusive Platinum areas.
- Four pools.
Activities held during the day:
- Bingo.
- Rifle shooting.
- Spanish classes.
- Zumba on the beach.
- Water polo.
- Aerobics in the pool.
- Crazy games.
- Dance classes: bachata, salsa and merengue.
- Tequila volleyball.
- Herradura Horse.
- Boules.
- Foam party.
- Football.
Shows (nightly entertainment at the Princess Theatre):
- Moana.
- Grease.
- Party time.
- Michael Jackson Horror.
- Sabor sabor.
- 70s & 80s show.
Pre-shows:
- Fashion show.
- Fire show.
- Bingo.
- Dance classes: bachata, salsa and merengue.
Areito Disco (entry with national and international drinks included)
Water park: exclusive open-air space in the Family Club area (paid access).
Live music in the two lobbies: Cuban, reggae, rock or lounge music groups.
Sports
Sports
- Five tennis courts.
- Fully-equipped gym.
- One paddle tennis courts.
- 1 multipurpose court (basketball, football, etc.).
- Archery (over 18s).
- 4 Pickleball courts
Water sports
Non-motorised water sports (included)
- Kayak.
- Paddle board.
- Hobie Cat
- Boogie board
- Snorkelling mask
Water games.
- Water polo.
- Water basketball.
- Aqua gym.
Introduction to diving in the pool: one lesson per person per stay.
Water activities (surcharge):
- Diving. Explore the world of diving on your trip to Riviera Maya. Whether in the company of your friends or on a romantic outing with your partner, you can explore the underwater world of the Caribbean.
- Jet skiing. Whizz across the waters of Riviera Maya at full throttle.
