Platinum at Grand Riviera & Sunset Princess

Platinum at Grand Riviera has a free basic Wi-Fi connection. Coverage is best in the lobbies and rooms.

Yes, the hotel can be accessed by people with disabilities and has facilities for guests with reduced mobility. We recommend you call in advance and ask reception about the adapted services and facilities.

We have no adapted rooms in this section.

Applying the General Law for Tobacco Control and its Regulations of the Mexican authorities, smoking or consumption of any tobacco/nicotine products is not permitted in any part of the hotel, neither indoor nor outdoor areas, except for designated areas.

We do not offer this service directly. You can book it through the external transfer service:https://princess.nexustours.com/pcs-riviera-cancun .The taxi from the airport costs $1200 pesos and can carry 1 to 4 people.

Platinum at Grand Riviera & Sunset Princess is 50 metres from the beach.

Some of the suites at Platinum at Grand Riviera & Sunset Princess have partial sea views.

Subject to availability

As a Platinum guest, you can enjoy the exclusive area on the beach with deckchairs and waiters.

• Private check-in with a damp towel and a welcome drink
• Early Check-in and Late Check-out (subject to availability)
• Room Service
• Exclusive access to the Platinum Lounge and concierge service
• Private pool and beach with waiter service Premium drinks included in Platinum areas
• Special event
• Use of bathrobes and slippers during your stay
• Priority reservation for dinners
• Exclusive discount on the green fee at the external golf course (subject to availability)
• 10% discount at the SPA and Chill Out restaurant
• Exclusive gift: 1 Princess beach bag

Yes, the Platinum area at Grand Riviera & Sunset Princess is family-friendly, meaning children can access it. Its rooms can fit up to 4 people: 3 adults + 1 child or 2 adults + 2 children.

Yes, we provide adapted alternatives. Write an email to [email protected] describing your needs and your travel information. We will handle your case with the Food & Drinks department.

All restaurants are included except the Chill Out Restaurant. You can make a reservation while at the hotel using the web app, your mobile phone and on arrival, in the main lobby.

Men can wear short or long trousers but not swimming trunks. They can wear any shirts, T-shirts, polo shirts and shoes they want, but not flip-flops. The dress code for women is elegant and casual.

They are the closest rooms to the beach. They are in mirrored locations in each hotel: Grand Sunset Princess and Grand Riviera & Sunset Princess. You will easily find them in the lobby and exclusive pool area.

Yes, all rooms have a safe deposit box.

Send your booking information and requests to jrecepció[email protected] or via Grand Sunset’s social media channels. We will do our best to ensure you have the best holiday possible. Requests are subject to availability.

There’s a transfer every 15 minutes to the lobby and other intermediate points of the hotel.

Yes, the minimum stay is 4 nights, subject to change.

There is a spa in the complex. Please send an email to [email protected]. They will provide you with all the information and help you book a session. You can book before or during your stay.

Yes, there are ATM’s next to reception in every lobby. You can change money at reception. We exchange Canadian Dollars, US Dollars, Euros and Pounds Sterling.