Princess Hotels

Protection measures VS. Covid-19

Use your promotional code to get great discounts on your booking

Discount MyPrincess

Deactivate MyPrincess discount
on my booking
Are you a resident of the Canary Islands?
Activate the promo code in your booking now

Canarian resident?

COVID-19: IMPORTANT INFORMATION FOR OUR CLIENTS AND PARTNERS

Princess Hotels & Resorts – COVID 19

Princess Hotels
Princess Hotels Princess Hotels Princess Hotels

At Princess Hotels & Resorts our main priority is the health, safety, and well-being of our guests and employees. For this reason, we are complying strictly with the World Health Organization and the relevant authorities guidelines on the evolution of the coronavirus (COVID-19) worldwide.

Given the exceptional circumstances, we would like to apologize for the inconvenience this health crisis may cause you or your loved ones.

Hoteles Opening

From Princess Hotels & Resorts we were looking forward to announcing our return to activity and therefore the reopening of our hotels in the Caribbean. In order to make this possible, we have been working on a strict protocol under the motto “Protect Yourself” that guarantees the quality of and compliance with all sanitary measures required by the authorities.

We inform you below about the opening dates of our first hotels in the Caribbean.

RIVIERA MAYA

Grand Riviera Princess: October 15

Platinum Yucatán Princess: October 15

PUNTA CANA

Grand Bavaro Princess: October 15

Princess Hotels

Cancellation policy – CARIBE

If you have an active reservation in one of our Caribbean hotels until October 14, we have decided that all reservations may be cancelled at no extra cost, or you can choose to postpone the dates of travel and this can be done without penalty until December 22, 2020.

In the event that the change of dates is a higher rate, said difference must be assumed by the client. Please contact us directly at reservas@princess-hotels.com if you have made your reservation at princess-hotels.com

Book easy and travel without problems – Free cancellation policy

At this time it is very difficult to make travel plans, but we want to help you:

Princess Hotels & Resorts for the hotels of the Dominican Republic and Mexico, all new reservations made in the future with the “Pay at the hotel” rate will be protected without any penalty being applied to the eventual change of dates of said reservations or cancellation of these, although in the event that the change of dates implied a higher rate, said difference should be assumed by the client.

Thank you.

Protection measures VS. Covid-19

See measures
  • Daily control of the health status of our collaborators. Their temperature will be taken several times a day and a disinfection protocol will be implemented upon admission.
  • Temperature control for all guests at check-in.
  • Disinfection of guests’ suitcases and shoes before entering the lobby.
  • Daily disinfection of public areas (bars, restaurants, theaters, etc.).
  • Disinfection of guest transport vehicles, three times a day.
  • Cleaning of the air conditioners ventilation filters will be increased.
  • Control and disinfection process of all purchases with specific protocols.
  • Enabling of a special area to serve guests with related symptoms. 24 hours medical assistance at the hotel.
  • Placement of disinfecting gels at strategic points, in common areas, and at the entrance of each consumption center.
  • In the Reception / Check-in area, partitions will be installed for distancing and the recommended distances will be marked.
  • Each counter will have disinfectant gel, which must be used in each attendance, both by the guest and the collaborator.
  • More counters will be enabled in cases of massive check-ins, as well as specific counters for pre-check-ins.
  • During check-in, the guest will be given a document with the safety and hygiene regulations that are being implemented.
  • Controls of the physical state of our guests will be made through calls.
  • Rooms will be completely disinfected at the departure of the guests, using specific protocols.
  • All linens in the rooms will be treated at high temperatures to ensure disinfection.
  • Daily deep cleaning with specialized products.
  • Maids will use specific protection protocols.
  • Personnel access, be it room-service, minibar replacement, maintenance or others, will only be allowed if requested by the guest, and with all relevant protection measures.
  • Hand sanitizing gel will be placed at the entrance of each restaurant, its use being compulsory for both guests and hotel staff.
  • In the buffet areas, part of the food will be portioned and the rest will be served by our staff, as well as drinks.
  • The separation distance between tables will be extended, and these can be occupied by a maximum of 4 people. In addition, there will be a limited capacity in the areas (restaurants, bars, theater, trains, etc.).
  • For each service, the table will be disinfected carefully and single-use cloth, tablecloths and napkins will be used.
  • Specific protocols will be applied to guarantee the cleanliness of cutlery and food equipment.
  • The restaurant menus will be sanitized after each use by our guests.
  • Social distancing in pools and beaches will be maintained.
  • Daily cleaning of lounge chairs and Balinese beds.
  • Intensification of controls in the chlorination levels of swimming pools and lakes.

In addition to these protection measures, we will follow the recommendations and procedures of the O.M.S., Government Health Authorities and Health Programs of external companies for greater control and security of our guests.