Resort Communication

LAST UPDATE: November 13, 2025

Dear Valued Partners,

At Princess Hotels & Resorts Jamaica, the safety and well-being of our guests and team members remain our highest priority, and we stand in solidarity with Jamaica as we support the island’s ongoing recovery and rebuilding.

In recent weeks, our team has worked in close collaboration with the relevant external authorities to complete a comprehensive inspection and assessment of Princess Senses The Mangrove and Princess Grand Jamaica. This process aimed to identify and address any areas requiring restoration to ensure that both resorts meet the highest operational, safety, and quality standards prior to reopening.

Following the recommendations of the assessment team, and in alignment with our commitment to excellence, we wish to advise of the updated opening dates as follows:

• –Princess Senses The Mangrove: February 1, 2026
• –Princess Grand Jamaica: March 1, 2026

While our facilities, including our self-sustaining energy generation plant (trigeneration) and reverse osmosis potable water plant that allow for operational readiness sooner, we believe it is essential to allocate this additional time to ensure a complete recovery and to uphold our promise of delivering the full Princess experience: first-class service, complete amenities, and an exceptional stay in a paradisiacal setting.

Our Reservations team is working closely with guests and partners to provide flexible options and support. Guests who booked through third-party providers may contact their representative directly or reach us at [email protected] or (876)676-6001.

We truly value your partnership and support as we complete the final stages of our restoration efforts and we look forward to welcoming you very soon.

Together, we will emerge stronger and more resilient. #OneLove

Warm Regards,
Princess Hotels & Resorts Jamaica

www.princess-hotels.com
Resort Communication