Platinum Yucatán Princess

The Hotel Platinum Yucatan Princess has a free 24-hour basic wifi service included in all areas of the hotel, and also offers a premium connection at an additional cost.

Yes, the hotel has access for disabled people and facilities for guests with mobility problems. We recommend that you call in advance at +52 984 148 6600 contact phone or write to [email protected] and check the adapted services and facilities with the reception desk.

Applying the General Law for Tobacco Control and its Regulations of the Mexican authorities, smoking or consumption of any tobacco/nicotine products is not permitted in any part of the hotel, neither indoor nor outdoor areas, except for designated areas.

Every guest is important, we do not discriminate on any grounds, including sex or sexual preference. Our behavior policy is for all our guests.

You can book a transfer from the airport to the hotel through: https://princess.nexustours.com/pcs-riviera-cancun .

The Hotel Platinum Yucatán Princess offers free parking for hotel guests.

Yes, if you require a special diet please contact our concierge department on arrival, so that we can help you. You will be given the necessary information to enjoy a pleasant holiday, thanks to our kitchen department.

At Platinum Yucatan Princess there is a restaurant where you have to pay to charge your room: the Skylights Restaurant. The other restaurants are included: Rodeo, Aroma, Kotatsu, Bruschetta and Buffet.

The Chill Out Restaurant has to be paid in cash. It is located inside the resort Hotel Grand Riviera Princess and can be accessed by staying at the Platinum Yucatan Princess.

The dress code for evening restaurants is:

For men: long trousers and shirt or shirts with sleeves and closed shoes.

For women: casual clothing and shoes or heels.

Casual shorts are allowed at the buffet and a T-shirt must always be worn.

Room service is included. It works 24/7 and the menu is in the room.

The minibar is all included. There is no charge for resupply and it is done once a day. There are charges if you want additional items before the daily refueling.

Yes, the rooms have a safe. The internal measurements are: 46 cm wide x 21.5 cm high x 34 cm deep.

At the Hotel Platinum Yucatán Princess you can enjoy water sports such as paddle board, Sup Yoga in our club house. In the swimming pool you can practice water polo and aquagym.

Yes, there is a gym. The facilities have weights, walking machines, elliptical trainers, bicycles, mats and machines to work specific muscles. The schedule is from 7:00 am to 7:00 pm.

We have 2 holes for golf practice and it is included.

The Spa is not included in the all-inclusive package. The price of the water circuit is 430 Mexican pesos. You will have a 50% discount on a massage the first 24 hours of arrival. You can get our spa menu at the following web address:

https://www.hotelplatinumyucatanprincess.com/wellness-spa/

Yes, we have a disco at the Hotel Platinum Yucatan Princess and it’s called Salsa.

Check-in begins at 3 pm and check-out must be completed before 12 noon.

You may contact us on (+52) 984 148 6600 or by emailing [email protected]

You can get ground floor if you have booked the room type with access to the swimming pool, views are available on request, but subject to availability.

The hot tub is on the balcony.

On arrival at the hotel you’ll see there are stands from different tour agencies in the lobby area where you can book excursions

Yes, as a guest of the Platinum Yucatan Princess you have access to the sister hotels Grand Sunset Princess and Grand Riviera Princess

The Deluxe Junior Suite is the standard category: spacious and comfortable, with a balcony or terrace. It includes all the amenities of our All-Inclusive programme and, for an additional fee, there are versions with a hot tub on the terrace.

In addition to everything included in the Junior Suite, the Platinum Deluxe offers exclusive Platinum benefits such as private check-in and check-out, rooms close to the beach and services, a romantic dinner at Canopy, one aquatic circuit at the Platinum Yucatan Princess Spa per adult per week, as well as one introduction to scuba diving per stay.

The Swim Out Suites are available in both the Junior Suite Swim Out and Platinum Deluxe Swim Out categories, and are distinguished by their direct access to the pool from the terrace. In the case of the Platinum category,all the exclusive benefits mentioned above are included

The Honeymoon Suites are specially designed for couples, and feature a circular bed and a whirlpool bath on the terrace, in addition to all the Platinum benefits. There are also versions with direct access to the pool from the terrace, available at an additional cost.

The Master Suite is one of the most spacious options, with separate areas (bedroom and living room), a larger indoor and outdoor area with a balcony or terrace, premium amenities and Platinum benefits, making it ideal for long stays and/or special celebrations.

Finally, there is the Presidential Suite, which, in addition to everything included in the Master Suite, offers an extra room for added space, plus premium amenities and Platinum benefits.

To enquire about the cost of adding an additional guest to your booking at the Platinum Yucatan Princess Hotel, please write to [email protected]

You can confirm your booking by contacting the hotel directly.

Yes, by emailing: [email protected]

A valid passport is mandatory; no other document is acceptable

Multiple Immigration Form (FMM): this is the immigration document that you fill out on the plane or upon arrival at the airport, and depending on the country of origin. In some cases you may require a visa.

Of course, the Platinum Yucatán Princess accepts cash and cards.

In cash we accept Mexican pesos, US dollars, Canadian dollars, and euros. Please note that any payment in foreign currency will be converted to Mexican pesos at the going exchange rate.

Please send a request to [email protected] .

Check-in is available from 3 pm. Should you arrive earlier, access to your room will depend on availability. In the meantime, you may leave your luggage and enjoy the resort’s facilities.

If you booked through the official Princess website, send an email to [email protected] to modify your booking.

Yes, you can visit the Platinum Yucatan Princess with a Day Pass, Night Pass or Full Day Pass, depending on the time of day you prefer:

Day Pass (9 am to 6 pm) → $2600 MXN per person

Night Pass (6 pm to 1 am) → $2600 MXN per person

Full Day Pass (9 am to 1 am) → $3600 MXN per person

All guests staying at the Platinum Yucatan Princess may enjoy all the facilities included in the All-Inclusive plan at the Grand Riviera Princess and Grand Sunset Princess hotels, with the exception of the Platinum and Chill Out areas.

The Platinum Yucatán Princess offers a wide variety of services and amenities designed to help you enjoy your stay to the fullest.

You can relax in the outdoor swimming pools (some with direct access from the swim-out suites), keep active in the fully equipped gym or sports park with artificial lagoon, and unwind in the spa with hydrotherapy circuit.

It also has themed restaurants, bars, a theatre with evening entertainment, and direct access to the beach.

During the day, you can take part in various recreational activities and enjoy free Wi-Fi throughout the resort.