Princess Senses The Mangrove

Click here to see the currently active promotions. Additionally, if you register for the MyPrincess club, you can obtain special discounts and advantages.

Currently, interline rates are not offered.

Payments can be made securely at the time of booking or according to the rate plan you have chosen. We accept major credit cards, including Visa, MasterCard, and American Express. Payment terms may vary depending on promotional offers or booking conditions.

Once your reservation is completed, a confirmation email with your details and reference number will be sent to the provided address. If you do not receive this email, we recommend checking your spam folder or contacting our reservations team at [email protected].

Reservations made through authorized partners are securely uploaded into our system once confirmed. To verify your reservation, please contact our reservations team providing your name, travel dates, and the third-party confirmation number. Any change or cancellation must be managed directly with the original booking provider.

You can modify a reservation as long as it was made through the official Princess website.

To cancel or modify the dates of your reservation, you can do so from the confirmation email, by accessing “Manage reservation”, or from “Check a reservation” at the bottom of the website.

Date changes are only possible for reservations with a pay-at-hotel rate and are subject to availability, and may incur a price change.

For other modifications, please contact [email protected]

Click here to check the latest update on Hurricane Melissa . For more information or assistance with your reservation, you can send an email to [email protected] or call (876) 551-9616, available Monday to Saturday, from 9:00 to 17:00 (Central Time).

To book a special event, please complete the Weddings or Events form and our team will contact you as soon as possible.

The cancellation and prepayment policy is detailed during the booking process on our website, where you will find all the explained information.

If you have any special requests, please contact the reservations department at [email protected] . They will be happy to assist you in making the necessary arrangements.

The Princess Senses The Mangrove hotel opened its doors on February 1, 2026.

You can contact the hotel by calling (+1) 876-618-0030 or by email at [email protected].

The check-in time is from 3:00 p.m., and the check-out time is before 12:00 p.m.

The hotel accepts Visa, MasterCard, and American Express. Yes, it is necessary; a pre-authorized hold will be applied as a deposit. Please consult our front desk staff for specific details.

Yes, the hotel offers 24/7 room service for the convenience of our guests. However, the availability of this service depends on the booked room category.

Yes, each suite is equipped with safes to ensure the security of guests’ belongings.

The hotel is committed to ensuring a pleasant experience for all its guests. Therefore, it is accessible and offers facilities for guests with special needs, as well as designated suites (subject to availability). Guests can also use our mobility lifts to enter the main pool areas and other amenities designed for their comfort and enjoyment.

Smoking is prohibited within the building limits; however, it is allowed in designated smoking areas.

The beach is located at the hotel, offering immediate and convenient access for guests. You can enjoy the white sand and turquoise waters just a few steps from your accommodation.

As a guest of Princess Senses The Mangrove, you have access to the facilities of Princess Grand Jamaica, but not vice versa.

Princess Senses The Mangrove offers a curated collection of spacious suites designed for superior comfort and exclusivity.

• Deluxe Suite: Our most basic suite category, featuring ample living space, refined finishes, and a private balcony or terrace.
• Platinum Suite: An upgraded experience with premium amenities and access to exclusive Platinum services and private resort areas.
• Pleasure Suite: Designed for adults seeking sensual sophistication, featuring upgraded amenities and exclusive experiences.
• Overwater Villas: The resort’s most exclusive accommodation, situated over the water and offering a private and tranquil retreat with next-level luxury.

Platinum Club Benefits:

• Private check-in and check-out at the Platinum lounge.
• Complimentary early check-in and late check-out (subject to availability).
• Platinum Lounge concierge services.
• Certified butler service (8:00 am – 8:00 pm).
• A la carte restaurant reservations.
• Private beach area with butler service.
• Private pool with exclusive bar.
• Exclusive beach area with butler service.
• Private pool with exclusive bar.
• Exclusive Beach Club (Includes food and beverage service).
• Premium drinks included.
• Private internal transportation within the resort included.
• 1 Free access to the SPA Hydrotherapy Area (per person per week).
• 15% discount on SPA treatments and products.
• 10% discount on food and beverages.

Personalized Butler Service

• Exclusive private resort orientation.
• Personalized Concierge Service for General.
• Information and support.
• Assistance with restaurant reservations.
• Organization of Special Occasions (birthdays, anniversaries, etc.).
• Pool and beach service (Food and Beverages, Special Occasions).
• Organization of Spa Treatments and Resort Activities.
• Coordination of transfers and activities within the resort.
• Picking up and dropping off laundry.
• Coordination with the housekeeping department for daily room maintenance and cleaning service.
• *** In-suite check-in and check-out for Over Water Villa guests ***

No, Platinum benefits are exclusively available to guests who book a Platinum category suite.

You can access Platinum services by booking a Platinum category suite at the Princess Senses The Mangrove Hotel. All exclusive Platinum Club benefits and services are included for guests staying in these suites, at no additional cost.

No, Platinum benefits are personal and non-transferable.

Yes, Platinum services are available during high seasons, although suite upgrades are subject to availability.

No, the Platinum Club at Princess Grand Jamaica is exclusively reserved for those who book Platinum suites at that resort.

The Platinum rooms are located in an exclusive area of the resort, offering privileged, full ocean views.

The minimum stay may vary depending on the season. We recommend checking the terms and conditions when making your reservation for detailed information.

Yes, we offer different airport transfer options:

Regular transfers have an additional cost and can be booked through our concierge team. You can also take a taxi directly from the airport.

For stays of 3 nights or more, booking directly on our website, we offer complimentary round-trip transportation from Sangster International Airport (MBJ).

This shared shuttle service is exclusively available for reservations made through princess-hotels.com.

The taxi cost varies, therefore, we suggest contacting the resort concierge for further assistance.

The beach is just steps away from the Platinum Beach Club, providing immediate access to enjoy the sea.

Yes, Platinum at Princess Senses The Mangrove is adapted for people with disabilities. To ensure a comfortable and seamless experience, we recommend contacting our concierge team. Requests will be subject to availability.

Platinum at Princess Senses The Mangrove is an adults-only resort, so only guests over 18 years old can stay. If you are traveling with children, we invite you to consider our family resort, Princess Grand Jamaica , which offers an experience designed for all ages.

The Platinum Club lobby is located at the east end of the resort and can be accessed on foot or using designated transportation.

For special requests in your room, please contact our concierge team. We will be happy to assist you, always subject to availability.

Yes, we offer options adapted to various food intolerances. We suggest communicating any special requirements to the concierge service upon arrival, so we can take it into account and ensure you enjoy your meals with peace of mind.

How can I make dinner reservations at restaurants? Can I book in advance? All restaurants are included in the Platinum package. Reservations are not required to access them, but if you wish to secure your seating preference, you can do so through the web app, from your mobile phone, upon arriving at the hotel, or through your designated butler.

The dress code varies by restaurant. We recommend consulting this link for specific details about the dress code for each of our a la carte restaurants.

Yes, guests have free access to Wi-Fi at the Platinum Beach Club.

Yes, all suites at Platinum at Princess Senses The Mangrove are equipped with an electronic safe for your peace of mind.

Platinum guests enjoy an exclusive area on the beach, equipped with comfortable sun loungers and waiter service for drinks.

At Platinum at Princess Senses The Mangrove, you can exchange money at the Platinum Club front desk, where USD and CAD are exchanged for local currency (JMD). Additionally, the resort has ATMs located in the main building for your convenience.

Platinum at Princess Senses The Mangrove features a luxury spa offering a variety of exclusive treatments. To learn more about the available services, check the following link

Yes, we offer different airport transfer options:

Regular transfers have an additional cost and can be booked through our concierge team. You can also take a taxi directly from the airport.

For stays of 3 nights or more, booking directly on our website, we offer complimentary round-trip transportation from Sangster International Airport (MBJ).

This shared shuttle service is exclusively available for reservations made through princess-hotels.com.

If you would like information about any service, please feel free to visit the hotel’s tourist information desk; our staff is there to help you enjoy an unforgettable stay.

At the hotel you will find 10 themed restaurants, 3 buffets, and over 10 bars. You can also enjoy the spa, a nightclub, a gym, and 5 of its own pools, in addition to having access to the pools, restaurant, and bars at Princess Grand Jamaica. Click here to see everything included in the All-Inclusive package.

Yes, guests have free Wi-Fi access throughout the hotel.

Reservations are not required at the hotel’s a la carte restaurants, except for KA Teppanyaki. For more details on schedules and dress codes, please consult the Gastronomy section

Yes, we offer private candlelit dinners, which include a special menu, exclusive waiter service, and a reserved space. To make a reservation, contact our concierge team. For group events of 10 or more people, please contact our groups team

Yes, at Princess Senses The Mangrove, Blue Mountain- Coffee Shop is open 24 hours a day so guests can enjoy the aroma of freshly brewed coffee and a selection of delicious snacks.

Yes, the hotel offers vegetarian and gluten-free options, and extra assistance to meet special dietary needs. It is recommended to notify the hotel in advance or at the time of check-in, if this is the case.

Yes, the hotel has a gym with views of the Caribbean Sea and is equipped with state-of-the-art fitness equipment for the enjoyment of our guests.

Yes, the hotel has a luxurious spa where guests can relax and rejuvenate. You can contact us directly through the website or by calling the contact number provided for spa-related inquiries.

Yes, the hotel provides beach and pool towels for guests to use during their stay.

Guests can use the parking available at the hotel at no additional charge.

The official currency in our facilities is the US Dollar (USD). However, the Jamaican Dollar (JMD) is also widely accepted throughout the resort. It is important to note that exchange rates may vary. If you have any questions about currency exchange or need further assistance, please do not hesitate to contact us.

The All-Inclusive package at our hotel includes tips. Our attentive staff strives to provide exceptional service and if you feel their efforts have exceeded your expectations, additional gratuities are appreciated.

A nurse is available 24 hours a day for emergency assistance. On a regular basis, the available hours are from 9:00 am to 5:00 pm daily. Any call to the doctor incurs an additional charge. Additionally, the nearest private hospital is a 25-minute drive away.

We offer day passes and night passes for clients who wish to enjoy our resort facilities for a limited time. The day pass can be used from 11:00 am to 6:00 pm and costs $150 USD per adult. The night pass can be used from 6:00 pm to 2:00 am and costs $150 USD per adult. These passes grant access to our various facilities and services during the specified hours. Availability may vary, so we recommend contacting the resort directly at [email protected].

The hotel offers a wide variety of activities and water sports for adults, including beach volleyball, snorkeling, kayaking, and many other options. Available activities may vary, so we recommend checking with the hotel for up-to-date schedule information.

There are activities for all ages: yoga, beach volleyball, aquacize, mission impossible, reggae dance classes, family Tai Chi, etc. Click here to see the updated schedule.

Yes, guests can arrange dinners, celebrations, and activities through Guest Services during their stay. For groups of 10 or more people, contact our groups team. For weddings, visit our Wedding Office in the lobby of Princess Grand Jamaica.

MyPrincess is the loyalty program of Princess Hotels & Resorts, created to thank the trust of our customers worldwide and offer exclusive advantages on their reservations.

By booking as a member of the MyPrincess club, you can enjoy exclusive discounts and special benefits during your stay at the Grand Bávaro Princess:

• Up to 20% discount on your stay.
• Free round-trip airport transfer.
• Exclusive welcome amenity.
• Exclusive concierge services.
• Late check-out subject to availability.
• 10% discount on spa services.

You can easily sign up for the MyPrincess club by filling out the form

If you have forgotten your password, click on “Log In” and select the “Recover password” option, which you will find below the password field. You will receive an email with instructions to reset it.

Remember to also check your spam or junk mail folder.

If you cannot access your account, we recommend that you first try to reset your password. If the problem persists, you can contact our team at [email protected]

Princess Senses The Mangrove and Princess Grand Jamaica share an infinity of luxurious wedding spaces across the property, ensuring convenience regardless of which of our Jamaica properties you have booked. We offer our Dream Island, Sky Terraces, Ballrooms, Wedding Beach, and Wedding Lawn area.

Our offering covers various types of wedding celebrations, including Catholic, Civil, Christian, Hindu, Sikh, Muslim, and Jewish ceremonies.

Our Dynamic Dream Wedding Team will guide you through every step of the process, from planning to execution, ensuring your vision comes to life perfectly. You can find more information about the packages in our Wedding Brochure. Our commitment goes beyond the ceremony; we ensure you have access to a catalog of vendors who have a combined total of over 20 years of experience in the bridal sector. Here you can find more information about the packages. Our commitment goes beyond the ceremony; we also take care of the decoration, photography, and music, so you can fully enjoy your day.

The Princess Senses The Mangrove offers a wide variety of international gastronomy. Each restaurant presents a gastronomic variety. Among these are: Steak House, Asian Fusion, Italian specialties, Mexican food, and Jamaican cuisine.

Our diverse menus include buffet or a la carte options, ranging across various cuisines such as Caribbean, Mediterranean, Fusion, South Asian, and Italian. We are also open to customizing special culinary experiences, based on our client’s vision of creating a quality dining experience.

Our dynamic wedding team will provide you with all the necessary information to make planning simple and effortless. To book your wedding, we require a non-refundable $300 deposit along with a fully executed contract. An on-site wedding planner will be assigned to you six months prior to the wedding date. Until then, an expert wedding assistant will assist you during the pre-planning process. Your wedding planner will plan and organize your wedding with the support of our wedding team.

Additional fees may apply for the service of a Judge, Minister, Pandit and/or legal applications and all upgrades to wedding package inclusions.

A minimum of 2 people and a maximum of 800 people, for a private event.

Ceremonies must be booked at least 6 months in advance; however, shorter notice may be considered. Please contact us to check availability.

Couples must arrive in Jamaica at least 48 business hours prior to the scheduled wedding to meet legal requirements and have sufficient time for final wedding preparations.

Our distinguished wedding packages offer flexibility to upgrade, but our Elevate package stands out for being fully customizable, with additional inclusions to make your celebration stand out. Simply share your preferences and we will tailor a personalized wedding based on your specific needs, guest count, and desired services.

Once the payment schedule in the Wedding Contract is received, payments can be made by bank transfer or through a secure credit or debit card link.

Ceremonies typically last about 20-30 minutes, but we are happy to accommodate your specific needs, subject to availability. Private receptions usually last a minimum of 3 hours, but you can extend the duration of your private reception beyond that timeframe. Additional charges will apply for extending hours.

You have the option to ship items to the resort in advance. There will be guidelines such as specifications for shipped items along with Terms and Conditions. Your sales specialist will inform you that these shipping conditions are your sole responsibility.

Princess Senses The Mangrove and Princess Grand Jamaica offer indoor and outdoor facilities. Some outdoor locations may require the use of a tent. If your event is scheduled at an outdoor location, your wedding planner will provide you with the weather forecast and procedures in case of a rain advisory.

At least 70% of your guests must book accommodation at our resort(s). Guests not staying at the resort will require a Wedding Pass to access only your wedding celebrations.

The fact that 95% of our potential clients wish to book with us speaks volumes about the quality offered by Princess Senses The Mangrove.

Our dedicated team is committed to ensuring that every detail of your wedding is executed flawlessly. The highest-rated aspects of our wedding offerings include our personalized approach and our stunning locations.