Discover the spectacular views we have
Relaxation, luxury and personalized services in the most exclusive area of our complex
Platinum
Welcome to the Exclusive Platinum Area at Grand Riviera & Sunset Princess *****, located by the Caribbean Sea. With the best care and personal service, your time here will be an unforgettable experience. Enjoy a unique experience in an exclusive area with special and personalized services, and stay in the best rooms, featuring all the amenities and located in a quiet and peaceful environment.
The area is located within the Grand Riviera Princess and Grand Sunset Princess hotel complex. Furthermore, the Platinum label guarantees exclusive services such as free Wi-Fi throughout the area, private pool, room service, premium drinks, international press, and concierge assistance to book restaurant tables.
The Platinum service at the Grand Riviera & Sunset Princess offers a wide range of restaurants, with 6 thematic restaurants with varied cuisines such as Italian, Asian, Mexican, international gourmet, and more.
Have an unforgettable holiday in the Platinum area of the Grand Riviera & Sunset Princess!
Grand Riviera Princess and Grand Sunset Princess
All customers staying in the Platinum Zone will be able to enjoy each and every one of the facilities of the all-inclusive plan of the Grand Riviera Princess & Grand Sunset Princess hotels. Come and visit us!
We would like to highlight:
Rooms for luxury lovers
Recommended deals
Platinum at Grand Riviera & Sunset Princess
Caribbean Summer Offer
Up to 35% off
Bookings until September 30th 2026
Stays until 30/10/2027
Platinum at Grand Riviera & Sunset Princess
Caribbean Early Booking Deal
Up to 40% off
120 days advance booking
Stay until 22/12/2027
Platinum services – Platinum at Grand Riviera & Sunset Princess
Rooms
Fully equipped suites with all kinds of home comforts. Luxury accommodation in Riviera Maya!
Frequent questions
What are the advantages and services of staying at Platinum at Grand Riviera & Sunset Princess?
- Private check-in with a welcome drink.
- Early Check-in and Late Check-out (subject to availability).
- Room Service.
- Exclusive access to the Platinum Lounge and Concierge service.
- Private pool and beach with waiter service. Premium drinks included in Platinum areas.
- Special event, black and white. (temporarily suspended)
- Use of bathrobes and slippers during the stay.
- Priority for dinner reservations.
- Exclusive discount on the Green Fee of the external golf course (subject to availability).
- Exclusive gift: 1 Princess beach bag.
Can I book by phone instead of using the website at Platinum at Grand Riviera & Sunset Princess?
Yes, you can also book by phone through our Call Center.
To find the contact number, go to the “Contact” section on our website.
Is there a minimum stay requirement to stay at Platinum at Grand Riviera & Sunset Princess?
There is no minimum stay from Sunday to Thursday, but on Friday, Saturday, and holidays, the minimum stay is 3 nights, subject to variation.
How many people fit in the rooms and what is the policy for minors at Platinum at Grand Riviera & Sunset Princess?
The maximum occupancy is 4 people (3 adults + 1 child or 2 adults + 2 children).
Regarding the policy for minors, children from 3 to 12 years old are considered minors for occupancy purposes.
What information must I provide to verify my reservation or get an upgrade at Platinum at Grand Riviera & Sunset Princess?
How can I make a payment or confirm a reservation without a card or if I have problems with online payment at Platinum at Grand Riviera & Sunset Princess?
For this type of inquiry, you can write to us at reservas@princess-hotels.com.
What is the process to confirm or modify an existing reservation at Platinum at Grand Riviera & Sunset Princess?
To confirm your reservation, you must contact the hotel directly, and to make modifications, you can write to us at reservas@princess-hotels.com.
Until when can I cancel without penalty at Platinum at Grand Riviera & Sunset Princess?
If you booked through our official Princess Hotels website:
“Pay now”: non-refundable.
“Pay at hotel”: free cancellation up to 2 days before arrival.
If your reservation was made with a travel agency, we suggest you contact them directly to manage any changes.
Where can I send my special room requests at Platinum at Grand Riviera & Sunset Princess?
Are there any additional costs or charges (such as environmental taxes or council charges) for the Grand Sunset Princess Hotel?
Yes, in accordance with the current regulations of the Municipality of Playa del Carmen, the environmental sanitation charge is paid directly at the hotel upon check-in, and the amount is calculated based on the number.
These are the daily rates:
- 1st guest: MX$ 35.19 per night.
- 2nd guest: MX$ 23.46 per night.
- 3rd guest: MX$ 17.60 MXN per night.
- 4th guest: MX$ 11.73 per night.
Example: A room occupied by two people will cost a total of MX$ 58.65 per night.
This amount is set by the local authorities and is subject to change in accordance with current regulations.
What information do I need to request an invoice or receipt at Platinum at Grand Riviera & Sunset Princess?
The request for an invoice or receipt is managed directly at the hotel during your stay.
Is it possible to check-in online at Platinum at Grand Riviera & Sunset Princess?
You can do the online check-in from our website by accessing the following link or clicking on “Online Check-in” in the top bar.
Is Platinum at Grand Riviera & Sunset Princess under remodeling or construction?
The Platinum at Grand Sunset Princess is already open and ready to welcome you.
On the other hand, the Platinum Grand Riviera Princess is still under remodeling and will be temporarily closed until April 16, 2026, to bring you improvements that will make your stay even more special.
What is the contact number to call Platinum at Grand Riviera & Sunset Princess?
What are the check-in and check-out times at Platinum at Grand Riviera & Sunset Princess?
Check-in is from 3:00 PM and check-out must be done before 12:00 PM.
What is the minimum age to check in at Platinum at Grand Riviera & Sunset Princess?
It is essential that at least one adult is registered in the room.
Regarding minors, children up to 2 years old can stay at no additional cost, as long as they share the existing bed with their parents or guardians.
From 3 years old, minors must pay for their stay and receive their own bracelet, as part of the all-inclusive hotel system.
What is the difference between the Sunset and Riviera areas, and do they share facilities?
The Grand Sunset Princess and the Grand Riviera Princess are two sections of the same resort, located facing each other and designed as an architectural mirror.
This means that, visually and structurally, both hotels are very similar in layout, style, and services.
Both share facilities, restaurants, bars, pools, common areas, and activities, so guests can enjoy these resort amenities regardless of which section they stay in.
Does Platinum at Grand Riviera & Sunset Princess have ocean-view rooms?
Yes, within the Platinum category we have ocean-view rooms, available only in a specific section and subject to availability.
Where are the Platinum at Grand Riviera & Sunset Princess rooms located within the resort?
They are the rooms closest to the beach. They are located as a mirror in each hotel: Grand Sunset Princess and Grand Riviera & Sunset Princess. You will easily find them by their lobby and exclusive pool area.
Is there a safe in the rooms at Platinum at Grand Riviera & Sunset Princess?
Yes, all rooms have a safe.
Is Platinum at Grand Riviera & Sunset Princess accessible for people with disabilities?
We do not have adapted rooms in this section.
What type of plug sockets are there in the rooms at the Platinum at Grand Riviera & Sunset Princess Hotel?
The rooms are equipped with US- and Mexican-style sockets, as well as USB and USB-C ports for charging electronic devices.
Is smoking allowed at Platinum at Grand Riviera & Sunset Princess?
How far is the beach from Platinum at Grand Riviera & Sunset Princess?
The Platinum at Grand Riviera & Sunset Princess Hotel is located 50 meters from the beach.
How can I get to the Platinum at Grand Riviera & Sunset Princess lobby located at the entrance?
Every 15 minutes, a shuttle can take you to the lobby and other intermediate points in the hotel.
Is it possible to place orders at the Platinum at Grand Riviera & Sunset Princess?
Yes, we do accept orders, provided that the customer comes to the resort’s main entrance to collect them.
Do you offer transportation from the airport to Platinum at Grand Riviera & Sunset Princess? How much is a taxi?
We do not offer this service directly included. You can book it through the external transfer service https://princess.nexustours.com/en/pcs-cancun-riviera-maya . A taxi from the airport costs $1,200 pesos for 1 to 4 people.
Is Platinum at Grand Riviera & Sunset Princess close to Playa del Carmen? Is there a shuttle service to Fifth Avenue?
Playa del Carmen is 15 minutes away. We offer a shuttle service to go to downtown Playa del Carmen. The shuttle departs every day from the resort’s main lobby.
Departure times are: 9:00 AM, 12:00 PM, and 4:00 PM. The price is $85 pesos per person, per trip.
Does Platinum at Grand Riviera & Sunset Princess offer Wi-Fi internet connection?
At Platinum at Grand Riviera & Sunset Princess, you will have basic free Wi-Fi service available. The best signal is received in the lobbies and rooms.
Are all restaurants included at Platinum at Grand Riviera & Sunset Princess? How can I make restaurant reservations for dinner?
What is the dress code for the à la carte restaurants at Platinum at Grand Riviera & Sunset Princess?
You can check the dress code for each restaurant at the following link
Does Platinum at Grand Riviera & Sunset Princess offer food and beverage options for guests with food intolerances?
If you have any special diet, we invite you to send an email with the details of your trip and your requirements to rrpp.concierge.riviera@princess-hotels.com Our Concierge team will be in charge of communicating this to the Food and Beverage department to ensure your experience is the best possible.
Remember also to inform us about your special diet at the time of check-in.
Does Platinum at Grand Riviera & Sunset Princess have a Spa? How can I book a massage?
Do guests of Platinum at Grand Riviera & Sunset Princess have beds available on the beach?
As a Platinum guest, you will enjoy the exclusive beach area with sun loungers and waiter service.
What parking options does Platinum at Grand Riviera & Sunset Princess offer?
Platinum at Grand Riviera & Sunset Princess offers free parking for hotel guests.
Is there an ATM at Platinum at Grand Riviera & Sunset Princess? Can I exchange money? What type of currency do you exchange?
Yes, there is one in each lobby, next to the reception. Indeed, you can exchange money at the reception. We exchange Canadian dollars, US dollars, euros, and British pounds.
Can I buy a day pass for Platinum at Grand Riviera & Sunset Princess? How much does it cost and what are the hours?
Yes, you can buy a day pass. The schedule is from 9:00 AM to 6:00 PM.
To offer the best service, the day pass will be subject to hotel occupancy.
If you are interested, you can send an email to jrecepcion.riviera@princess-hotels.com
The price is $2,000 pesos per adult and $1,000 per child, subject to change.
What water sports are included at Platinum at Grand Riviera & Sunset Princess? Where can I find the activity plan?
The activity plan is updated weekly, and you can check it directly on our webapp or request it through our social media.
What is MyPrincess?
MyPrincess is the loyalty program of Princess Hotels & Resorts, created to thank the trust of our clients from all over the world and offer exclusive advantages on their reservations.
What are the benefits of joining MyPrincess?
- Up to 20% discount on your stay
- Preferential check-in
- Welcome cocktail
- Fruit basket
- 15% discount on spa treatments
- 30% discount on facial treatments
How do I sign up for MyPrincess?
You can easily sign up for the MyPrincess club by filling out the form
How can I reset my MyPrincess password?
Remember to also check your spam or junk mail folder.
I can’t access my MyPrincess account. What should I do?
If the problem persists, you can contact our team at reservas@princess-hotels.com.
What venues does Platinum at Grand Riviera & Sunset Princess offer to celebrate a Wedding?
- Riviera / Sunset Bridge
- Theater
- Chill Out
- Riviera / Sunset Gazebo
- Ocean Beach
- Ballroom: Oaxaca, Hidalgo and Guerrero
- Nayarit Room
- Poquito Beach
What is the environment like at Platinum at Grand Riviera & Sunset Princess?
Surrounded by lush tropical flora and fauna, Platinum at Grand Riviera & Sunset Princess offers one of the best beachfront locations. Enjoy the soft sand under your feet and the crystal-clear waters of the Caribbean in an incomparable setting.
Its excellent location—just 10 minutes from Playa del Carmen and 40 minutes from the airport—makes it the ideal starting point to explore the region’s main tourist attractions.
What services does Platinum at Grand Riviera & Sunset Princess offer for wedding event planning?
You will have the accompaniment of a professional specialized in wedding organization, who will provide a completely personalized service to make the celebration you always imagined come true.
We offer the officiating of different types of ceremonies:
- Legal ceremonies
- Symbolic ceremonies
- Christian ceremonies
- Catholic ceremonies
- Mayan ceremonies
- South Asian ceremonies
In addition, you can choose to host the reception in exclusive spaces such as the beach, the elegant halls, or the renowned Chill Out, one of the most requested places for its unique atmosphere and privacy.
What gastronomic variety does Platinum at Grand Riviera & Sunset Princess offer?
From Platinum at Grand Riviera & Sunset Princess, you can enjoy all the restaurants on the premises. Grand Sunset Princess and Grand Riviera Princess are distinguished by their exquisite international and gourmet gastronomic offer, with a wide variety of specialty restaurants. Enjoy flavors of the world in unique environments: Italian, Oriental, Mexican, Swiss, Korean cuisine, etc.; each one carefully prepared to offer an unforgettable culinary experience.
Are there special Wedding menus at Platinum at Grand Riviera & Sunset Princess?
We offer 9 plated menus and 8 buffet menus:
Plated menus, in the halls:
- Coba Menu
- Tulum Menu
- Bacalar Menu
- Cozumel Menu
- Hol-Box Menu
- Isla Mujeres Menu
- Mahaual Menu
- Puerto Aventura Menu
- Puerto Morelos Menu
Buffet menus, on the Beach and Halls:
- Grill Buffet
- Caribbean Buffet
- Mexican Buffet
- Mayan Buffet
- BBQ Buffet
- Spanish Buffet
- Oriental Buffet
- Italian Buffet
How do you contract Wedding services at Platinum at Grand Riviera & Sunset Princess?
Services are managed directly with the hotel’s wedding department. To confirm the date, a non-refundable deposit of $400 is required for reservations made less than a year in advance and $800 when the wedding is booked more than a year in advance. In the case of private receptions, such as those held at the Chill Out, a non-refundable deposit of $1,000 is required.
How many guests can attend a Wedding banquet at Platinum at Grand Riviera & Sunset Princess?
A minimum of 2 people and a maximum of 300 people.
How far in advance should a Wedding be booked at Platinum at Grand Riviera & Sunset Princess?
It depends on the type of ceremony. A legal wedding must be booked at least 2 months in advance. Symbolic weddings with a minimum of 15 days in advance (subject to availability).
Do I have to be at Platinum at Grand Riviera & Sunset Princess before the Wedding?
For a legal wedding, it is necessary to stay at the hotel 4 business days before the wedding, both the bride and groom and the witnesses. For symbolic weddings, 2 business days before.
Can I only choose one of the Wedding packages at Platinum at Grand Riviera & Sunset Princess?
You will have the support of a professional wedding planner who will accompany you in every step of the organization, including the arrangement of chairs for the guests and all the additional services you wish to incorporate.
Furthermore, you have the option to personalize your ceremony, so that every detail reflects your style and personality.
How is the Wedding paid for at Platinum at Grand Riviera & Sunset Princess?
Through a Visa / Mastercard bank card or via bank transfer.
How long does a Wedding last at Platinum at Grand Riviera & Sunset Princess?
The celebration of the event lasts between 3 and 5 hours. A Western wedding ceremony usually lasts between 15 and 20 minutes.
Can I ship items to Platinum at Grand Riviera & Sunset Princess?
We advise you to bring the items with you, as we do not have a stock area to store shipments.
What happens if it rains on the day of the Wedding at Platinum at Grand Riviera & Sunset Princess?
We always have a Plan B for your celebration, such as the event halls.
Can some guests attend the Wedding without staying at Platinum at Grand Riviera & Sunset Princess?
Yes, 20% of the guests can not be staying at the hotel. They can attend the wedding by paying for a day pass two hours before the ceremony. You must confirm with your wedding planner the list of guests who will not be staying.
What percentage of couples recommend Platinum at Grand Riviera & Sunset Princess? What are the highest-rated aspects of the Wedding services?
The best-rated aspects are mainly the follow-up throughout the organization and the attention given to questions. Personalized service is another important element. Also, the flexibility in the packages for all those who want a wedding with their personal touch. The beachfront location, the structures, and the diversity of gardens make it the ideal choice.
