Experience the Caribbean at its finest: discover the Platinum experience

To travel is to discover new landscapes, disconnect from the everyday routine, and indulge oneself in the pure pleasure of enjoyment. At Princess Hotels, however, we believe it can also be synonymous with luxury, exclusivity and meticulous attention to detail.

At our dream destinations in Mexico, Dominican Republic and Jamaica, the Platinum experience takes your stay to the next level. More comfort, more benefits, more services, more unforgettable moments, and always in perfect harmony with nature and the hospitality that characterises us.

Being in the Caribbean is already a privilege, but experiencing it at the Platinum category level transforms it into something extraordinary: access to exclusive areas, personalised service, high-end restaurants and minute details designed to make every moment unique.

Discover a new way of enjoying paradise. Discover Platinum.

Who is the Platinum experience designed for?

If you’re dreaming of a Caribbean holiday where everything is designed with your comfort in mind, where every detail speaks of exclusivity, and where you can disconnect without sacrificing luxury, the Platinum category at Princess Hotels is for you.

This service is specially designed for:

• Couples and honeymooners looking for a romantic, unforgettable getaway.
• Families or groups seeking extra comfort and exclusivity.
• Travellers celebrating something special, such as anniversaries or birthdays.
• Lovers of luxury who value personalised service and exclusive spaces.

This concept is designed for those who value privacy, effortless luxury and memorable experiences… because we know you deserve more than the everyday; you deserve a holiday that surprises, relaxes and inspires.

Make your next getaway an experience in true luxury.

Experience the Platinum version of the Caribbean.

Platinum Club in Punta Cana: luxury by the sea

Imagine the first thing you feel when you wake up is the gentle Caribbean breeze filtering through the curtains of your suite.

At Grand Bávaro Princess the Platinum experience begins the moment you walk through the doors of your private haven, a Platinum or Honeymoon Suite where every detail has been designed to make you feel like Caribbean royalty.

Luxury here isn’t just visible, it’s tangible. Feel the softness of the bathrobe as you head to your private whirlpool bath, where the warm water blends with the aromas of your favourite gel.

The aroma of freshly brewed coffee from your Nespresso coffee machine combines with the notes of the premium spirits that await you in your personal minibar, creating a sensory symphony that will define your mornings.

And if the night before has been a particularly long one, simply dial a number and room service will arrive at your door… 24/7. No matter if it’s 3 am and you’re craving a snack, or if you decide to have breakfast on your private terrace while the rest of the world is still asleep. Luxury is also the freedom to satisfy any whim, without schedules or restrictions.

A day of luxury at the Grand Bávaro Princess

Your day begins with a leisurely stroll to the Chopin buffet, where breakfast is transformed into a tropical experience thanks to the views of the lake and the surrounding mangroves. Every bite tastes better when it is enjoyed with the serenity that only exclusivity can provide.

After breakfast, your bare feet sink into the golden sand, and this is not just any beach; it’s your exclusive beach in paradise, where luxury sun loungers await you like thrones facing the boundless ocean. The concept of service takes on a new dimension here… a waiter approaches with a smile, knows your preferences, anticipates your needs, and a cocktail arrives before you even have to ask.

When the sun is at its highest point, you head to the private pool for platinum guests. The bartender at the wet bar greets you, knows your name, remembers your favourite drink, and you reach out for it without leaving the water. Every sip of your premium cocktail tastes like freedom itself.

As the day begins to wind down you head up to the PBG rooftop terrace, where it feels like the world has come to a standstill. From here, the sea stretches out endlessly before you, painting itself in shades of gold and orange. This isn’t just any sunset, it’s your sunset. With a drink in your hand and the breeze caressing you, you realise that there are moments that money can’t buy, but that the Platinum experience can create.

The evening brings with it a new dimension of luxury. Before dinner you visit the platinum lobby with its strategically located bar. This is not just a place to have a drink; it’s the social heart of your exclusive world. As the bartender prepares your perfect mojito, you feel time begin to slow down.

At Soho, every dinner is a private event where gourmet flavours dance on your palate. This is not just dinner; it’s an authentic culinary experience.

And if sophisticated casualness is more your thing, PBG welcomes you with your feet in the sand and the flavours from the gourmet grill wafting in the salty air. Luxury here is dressed in elegant simplicity, and the experience is entirely yours.

What does the Platinum category at Grand Bávaro Princess offer?

With Grand Bávaro Princess Platinum you don’t just have access to exclusive services; you enjoy the experience of being part of a world in which everything is specially designed to make you feel unique. From private check-in in your exclusive lobby, to waiter service on Platinum Beach, every interaction reaffirms that you have chosen to experience the Caribbean as few others can, or will.

And when you travel with your family, the experience becomes virtually limitless, as you get full access to the amenities of the Princess Family Club Bávaro, where the little ones can enjoy water slides and a pool designed especially for them, while you maintain all the privileges of your Platinum status… the perfect combination of family fun and adult luxury.

And every evening when you return to your suite after a day of unique experiences, another luxurious ritual awaits you, our turndown service. And this doesn’t just mean that your bed is prepared, it’s the extra attention to detail that makes it feel liked you’re being welcomed to your room again every night. The curtains are perfectly adjusted, the lights set the ideal ambiance, and every element is arranged to ensure you get a good night’s sleep. Even in the most intimate moments, like getting ready for bed, you’ll feel as though someone has been thinking of your comfort.

This is more than just an upgraded room or an extra service; it’s the feeling of waking up every day knowing that, while you’re here, paradise has your name on it. It’s the luxury of not having to think about anything except enjoying yourself, knowing that every detail has been designed for your comfort, and that every moment will be transformed into a cherished memory that you’ll carry with you long after you return home.

Platinum in Jamaica: Caribbean Luxury Elevated to the Extraordinary

Imagine arriving in Jamaica and stepping into a world where every detail feels designed just for you.

That’s the essence of the Platinum Club at Princess Hotels Jamaica—an exclusive realm where luxury is more than a service; it’s a feeling. From the moment you arrive, you’re wrapped in curated experiences, elevated comforts, and personalized touches that transform an already stunning stay into something truly unforgettable.

Booking a Platinum suite means unlocking a private world of indulgence, where your every need is anticipated and every moment feels extraordinary.

What Makes Platinum So Special in Jamaica?

Jamaica’s vibrant soul and magnetic energy provide the perfect setting for an unforgettable Platinum journey. Here, luxury is brought to life with warmth, personality, and rhythm, a true reflection of the island itself.

You’ll feel it from the first welcome in a private lounge to the effortless ease of your stay, guided by a butler who knows your preferences before you do.

Enjoy sun-drenched afternoons in exclusive beach areas, sip handcrafted cocktails at private rooftop bars, and retreat to your suite where thoughtful touches await.

Every scent, flavor, and view speaks to the richness of Jamaican culture—delivered with signature Platinum elegance.

Which Resorts Offer the Platinum Experience?

Both Princess Grand Jamaica and Princess Senses The Mangrove offer the full Platinum treatment:

• Princess Grand Jamaica – A paradise designed for families, with over 590 suites, sparkling pools, a lively water park, and a vibrant kids’ zone. Here, the Platinum experience weaves effortless luxury into every moment, giving parents the VIP treatment while little ones feel just as special—with elevated comfort and thoughtful details for all ages.

• Princess Senses The Mangrove – A tranquil, adults-only hideaway where romance and relaxation take center stage. Picture serene swim-out suites, dreamy overwater villas, and days defined by personalized pampering. At Senses, Platinum means privacy, peace, and indulgence, all infused with Caribbean charm.

Each resort offers its own version of the Platinum lifestyle—but both promise unmatched service, secluded spaces, and moments you’ll carry with you long after your tan fades.

What Are the Benefits of Going Platinum?

Every privilege of the Platinum Club is designed to elevate your experience, ensuring you feel more than just a guest—you feel cherished.

From the moment you arrive, a private check-in and check-out welcomes you into your own exclusive world, setting the tone for the unparalleled experience ahead.

Throughout your stay, you’ll have access to premium dining and bars, carefully curated to cater to both your palate and your mood.

Your in-room experience is nothing short of luxurious, with plush robes, aromatic bath products, a personalized pillow menu, and a fully stocked mini-bar to indulge your every desire.

A dedicated concierge is at your service, with 24-hour butler service available in the top-tier suites, anticipating your needs before they even arise.

Reserved beach and pool areas offer the utmost comfort and attentive service, ensuring your relaxation is never interrupted. Priority reservations add a seamless touch to your time in paradise, allowing you to make the most of every moment.

For guests staying in the most elite Platinum Suites—such as the Master, Imperial, Presidential, Overwater Villa, or Bridal Suites—extraordinary enhancements await. These include luxury airport transfers, top-shelf spirits in your room, and VIP access at Club Mobay, ensuring a graceful and memorable departure when it’s time to leave.

This isn’t just a checklist of perks—it’s a collection of curated experiences that make every second feel special.

Platinum Club on the Riviera Maya: sophistication on the shores of the Caribbean

The Platinum category is synonymous with exclusivity and superior attention to every detail. When standard services don’t make the grade, and you’re looking to add that extra touch of luxury to your getaway, this is right up your alley.

These services are available at our Grand Riviera and Grand Sunset Princess hotels… an experience that brings your stay to the next level with benefits designed to pamper you from start to finish.

While it goes without saying that every guest is special, those who choose the Platinum category enjoy a higher level of luxury, comfort and personalised attention.

When you visit one of our resorts, you’ll not only be surrounded by the incomparable beauty of the Mexican Caribbean, but will also have access to an exclusive world of privileges designed to make every stay a truly unforgettable experience.

This is how a luxurious day by the sea on the Riviera Maya looks…

From the moment you arrive, the Platinum experience at Grand Riviera or Grand Sunset Princess means stepping into a different world; one where everything is specifically tailored for your comfort and enjoyment.

The day begins with a swift and personalised private check-in, setting the tone for a worry-free holiday.

Beach and pool take on a whole new meaning when you can relax in private areas, with waiters who anticipate your every need and a cool drink is always within reach.

A little later on you could visit the Platinum Lounge, a space designed for peaceful relaxation, with continental breakfast, a choice of select appetisers, and a concierge service to ensure all your needs are attended to.

And when night falls, there’s the option of a gala dinner to take the day to the next level, while 24-hour room service ensures that comfort accompanies you at all times.

And should you decide to pamper yourself a little more, you’ll also enjoy special discounts on spa treatments… the perfect way to complete the tailor-made luxury experience.

Platinum is not just a category; it’s the most exclusive way to discover the Caribbean with Princess Hotels Riviera Maya.

A trip to the Caribbean is an experience that stays with you forever… and with Platinum category, it will be truly unforgettable.

Exclusive privileges and personalised service, with paradise as the backdrop. Don’t wait any longer… book now and start enjoying the trip you deserve!

Which destination would you choose? Leave us a comment; we love to hear from you.

Categories: Caribbean, Luxury Experience, Jamaica, Lifestyle, Punta Cana, Riviera Maya