Sea views, near the pool, or on a higher floor? Would you like to be next to a family member or friend?
With this exclusive service you can choose the perfect location for your room before arrival and enjoy a unique experience from the very first moment.
It’ll take you just seconds to guarantee the room that best suits your tastes and needs.
Explore the map
Enter your booking number at least 72 hours before arrival and browse our interactive map to see the various options.
Choose your room
Once you have explored, use our interactive map to choose your preferred room within your booking category.
Submit your request
Submit your ideal room choice and we’ll do our best to make sure your stay meets your standards.
Receive confirmation
You’ll receive email confirmation of your booking within 48 hours.
Designed with your comfort in mind: simple and quick
Select your ideal room and we’ll confirm availability
Discover the perfect location using our interactive map
Pay on arrival at the hotel
Click to start browsing our interactive map!
Choose your roomThis service makes it easy for you to select your room number (for a fee)
Using the interactive map you can filter the rooms according to various criteria such as proximity to the pool, orientation, and much more.
Your room number will be assigned randomly upon arrival, but it will be the same type of room that you reserved.
Yes, within 48 hours the hotel may confirm, cancel or propose an alternative room with similar characteristics. After that, you will have 24h to reconfirm, otherwise you will lose the assignment.
All you need to make use of this service is the booking code.
The room assignment service is available from the time of booking until 72 hours before check-in.
It may take up to 48 hours for the hotel to confirm your request, which will be sent to the email address used to make the booking.
In the event that you request a change of dates or room type, you will lose your room allocation and will need to reapply.
First of all, please check the spam or junk mail folder in your email. If you have not received any messages, it is possible that your room booking has not been completed. Please contact [email protected]
Payment will be made directly at the hotel by credit card in US dollars (USD). Prices shown already include taxes. Your bank may charge a currency exchange fee.
The booking is handled electronically, so the hotel does not require a confirmation or printed voucher. For your convenience, we will send you an email with the details of your booking. Under exceptional circumstances, the hotel reserves the right to cancel your room allocation, in which case you will not be charged.
The chosen room will be available from 3 pm on the day of arrival and must be vacated by 12 noon* on the day of departure. If you require a late check-out, please contact us at the hotel.
Yes, you can cancel your room number request. You will only have to enter your locator here and access the booking manager. Remember, you have until 48h before arrival at the hotel. If not, the full amount will be charged.
This may be for a number of reasons:
If you are unable to locate your booking after checking the above, please send an email to [email protected]
Unfortunately, it’s too late. To be able to select a room, there must be at least 72 hours between the booking date and the day of arrival.
For airport-hotel-airport transfers, count on us. Book now to enjoy a comfortable and stress-free journey right from the start: https://princess.nexustours.com/transfers/
For transfers from the airport to the hotel and back you can rely on us. Book now and enjoy a comfortable, stress-free journey right from the start.
