Punta Cana Princess

Yes. By booking through our website and registering with our MyPrincess club (very easy to do during the booking procedure) you will enjoy exclusive benefits and special promotions.

To book via [email protected] or directly on our website www.princess-hotels.com

Yes, taxes are already included in the prices you see online. No additional taxes or fees are applied upon arrival.

When booking on princess-hotels.com, you can choose between the “Pay now” or “Pay at the hotel” rates. To pay at the hotel, select the “Pay at the hotel” option.

By booking through princess-hotels.com you will receive exclusive benefits. In addition, if you register with the MyPrincess club (it’s very easy, and you can do it during the booking process) you will get up to 20% extra discount, a welcome cocktail, plus many other benefits. What’s more, you’ll be notified about future promotions, so you can book your next stay through [email protected] ,who will assist you throughout the booking process. You also have guaranteed free of charge cancellation if you use the pay at the hotel rate, and you can modify your booking if you need to, for example, add a person to your booking, while retaining the promotions originally applied.

For queries regarding bookings made by third parties we recommend contacting the agency through which the booking was made.

Please send an email to: [email protected]

For queries relating to payments or deposits, please write to [email protected]

Send an email to: [email protected]

You may modify a booking provided it was made through the official Princess website.

To cancel or change the dates of your booking, you can do so via the confirmation email by clicking on ‘Manage booking’, or via ‘View your booking’ at the bottom of the website.

Date changes are only possible for bookings with a pay-at-hotel rate and are subject to availability; they may also result in a change in price.

For other changes, please contact [email protected]

Yes, it is possible to change the name on your booking. Just end an email to [email protected] indicating the booking number and the updated details

Yes, just contact [email protected]

We can try to locate it, but we cannot guarantee it.

You should contact [email protected] . If it is a non-refundable booking you cannot remove people from the room as the price will not change. If it is a booking with payment at the hotel, you can remove and add people as long as the maximum occupancy of the room allows it.

No, guests who do not have a valid hotel reservation are not permitted to access rooms or facilities.

You can request your invoice or a copy directly at reception during your stay. If you are no longer at the hotel, you can contact us by email at [email protected] or by calling (+1) 809 687 5000.

You can check in online via the following link

You may contact us my emailing [email protected] or by calling (+1) 809 687 50 00.

Check-in begins at 3 pm and check-out must be completed before 12 noon.

You can check in online via the following link

Yes, we have room service. Check what services we offer.

On our website, you can see how many people can stay in each room type.

All our rooms have a safe box included. You will find it in the wardrobe.

Yes, the hotel has access for disabled people and facilities for guests with mobility problems. We recommend that you call in advance and check with the reception desk for adapted services and facilities.

No, we do not offer this service at the Punta Cana Princess.

The Princess hotels in Punta Cana are very close to each other, less than 10 minutes by car or about a 15 minute walk along the beach.

The hotel is located right on the Playa Bávaro beachfront.

As a guest at Punta Cana Princess you may enjoy the amenities and services of the Caribe Deluxe Princess and Tropical Deluxe Princess hotels . Should you wish to book a themed restaurant at either of these two hotels you must do so in advance through the Punta Cana Princess customer service.

All rooms have jacuzzi.

The Hotel Punta Cana Princess has free parking for guests.

You can write to us at: [email protected]

You can book a transfer from the airport to the hotel through this link . There is also the possibility of taking a taxi on arrival at the airport itself.

You can book excursions through the following link

Click here to see everything included at the Punta Cana Princess and download the details.

The Hotel Punta Cana Princess has free basic wifi service available throughout the hotel. There is also the possibility of having premium wifi at an extra cost.

Yes, we have the Mare Nostrum Restaurant and Bar open 24 hours a day.

Yes, if you require a special diet please contact our concierge department on arrival so that we can assist you. The necessary instructions will be given to our kitchen department so that you can enjoy a pleasant holiday.

Yes, we have a Spa and you can contact it directly once you are at the hotel or through the e-mail address [email protected].

Beach and pool towels are provided at all Princess Punta Cana hotels. Guests can change them whenever they wish. During the check-in a card is provided which is redeemable for the towel and the operation of the towel rack is explained.

Yes, we have an ATM in the hotel. We advise you to ask your bank before you travel, about the fees and commissions they may charge. Also inform them that you will be using your card abroad, to avoid it being blocked for security reasons.

You can exchange money at the hotel itself: US dollars, Canadian dollars, British pounds and euros.

The Hotel Punta Cana Princess has a 24/7 medical centre. There are hospital centres nearby and also the possibility of ambulance transfers, if required. Although nobody wants to think about having a mishap during the holidays, before travelling it is important to check what kind of medical insurance you have. Medical services are not included in the hotel.

All non-motorized sports: catamaran, canoe and snorkel. You can book all these activities and more at the water activities centre on the hotel beach.

The hotel offers activities for all ages, including tennis, golf, petanque, archery, water activities, spa, etc. Click here to see the updated programme.

We do not have our own nightclub inside the hotel. There is a Movie Disco inside the Avalon Casino. You can enjoy both national rhythms – bachata, salsa and merengue – and international hits. The opening hours are from 11pm to 5am. You have the entrance and 2 national drinks included, as well as free transport service.

We have the extra service to organize a romantic dinner on the beach. We have designed a special romantic menu. Our customer service team will help you organise this romantic evening and will inform you of prices and availability.

The foam parties are held one day a week. Depending on the weather conditions, they are held on one day or another. For that reason we do not have a specific day.

During Easter week a minimum stay of 4 nights applies. There are no additional restrictions, and hotel services operate as normal.

We recommend you consult our web app where you will find up-to-date information on activities, events, and special dates.

MyPrincess is the loyalty programme from Princess Hotels & Resorts, designed to thank our guests around the world for their trust and to offer them exclusive benefits on their bookings.

When you book as a member of the MyPrincess club, you can enjoy exclusive discounts and special benefits during your stay at the Grand Bávaro Princess:

• Up to 20% off your stay
• Welcome drink
• Fruit basket
• Bottle of rum
• Complimentary minibar
• Free safety deposit box
• 10% off spa treatments

You can easily sign up for the MyPrincess club by filling in the form

If you have forgotten your password, click on “Log in” and select the “Forgot password” option, which you will find below the password field. You will receive an email with instructions on how to reset it.

Please remember to check your spam or junk mail folder as well.

If you are unable to access your account, we recommend that you first try resetting your password. If the problem persists, please contact our team at [email protected]

The Punta Cana Princess – Adults Only hotel offers the perfect venues for intimate weddings and exclusive celebrations:

• Weddings by the sea
• Tropical gardens
• Ceremony gazebo
• Beach venues for private events

This hotel is particularly well suited to romantic, intimate weddings in an exclusive adults-only setting.

Princess Hotels & Resorts Punta Cana offers a specialist service for organising weddings and events. We have a team of certified wedding coordinators who support couples throughout the planning process.

We offer a range of different types of ceremonies:

• Symbolic
• Legal civilians
• Catholics
• Christian women
• Hindus

We also offer a wide range of customisable wedding packages, as well as assistance with décor, music, photography, entertainment and all the details needed to create a unique celebration. Here you can find detailed information about our wedding packages, what’s included and prices: https://www.princess-hotels.com/en/caribbean/weddings/

Our hotels offer a wide variety of international cuisine. Guests can enjoy a range of themed restaurants serving Italian, Mediterranean, Mexican and other cuisines.

Each restaurant offers a different dining experience as part of the all-inclusive package.

We offer a range of special menus for private wedding receptions, including buffet-style or plated options.

To secure the date and receive official confirmation, the couple must complete the event booking form. They must also sign the contract setting out all the terms and conditions and/or pay a non-refundable deposit of $400. The weddings department can confirm the availability of the registrar, the civil celebrant or the priests.

To book your wedding date, you will need to:

• Fill in the booking form
• Sign the event contract
• Pay a non-refundable deposit of USD $400

Once this process is complete, the weddings department officially confirms the date and begins planning the event.

Hotels can organise events ranging from intimate celebrations for two people to private functions for around 500 guests, depending on the venue chosen.

We recommend booking approximately one year in advance to ensure availability on your preferred date and at your preferred venue. However, we can also assist with organising weddings with a shorter planning timeframe (subject to availability).

There is no mandatory arrival requirement. However, we recommend that the couple arrive 2 to 3 days before the wedding so that they can meet with the wedding coordinator and go over the final details of the event.

Not necessarily. Although we offer a range of packages designed to make planning easier, we can also organise bespoke weddings tailored to the couple’s preferences, the number of guests and the services they require.

Payment can be made in advance by:

• Bank transfer
• Credit card

The weddings department will provide the relevant payment instructions.

Our private events include three hours of service; additional hours are available at an extra charge, based on the agreed hourly rate.

Please note that if you are referring specifically to the ceremony, it lasts 30–45 minutes if the couple includes any rituals and/or special readings.

Yes, it is possible to send items to the hotel. We recommend doing so well in advance (approximately two months beforehand).

It is important to bear in mind that parcels may be inspected by customs, and any associated charges will be the responsibility of the bride and groom. For this reason, many couples prefer to bring the items with them in person.

We always have a Plan B. Depending on the size of the group, the ceremony or reception can be moved to an event hall or indoor area within the hotel. This decision is made six hours in advance, depending on the weather conditions, to ensure that the venue can be set up at the new location.

This applies to all our hotels- Yes, it is possible. Non-resident guests must purchase a hotel access pass, subject to availability and the policies in force at the time of the event. The cost for a non-resident guest is US$85 per person (they will be granted access to the premises one hour before the ceremony).

• Most couples point out:
• Personalised service
• Our wedding team’s experience
• The resort’s natural beauty
• The flexibility of the packages

The combination of Caribbean beaches, tropical gardens and unique venues makes our hotels one of the most popular wedding destinations in Punta Cana.

We offer:

• Semi-private dinners (included in packages at our Main Buffet)
• Private receptions (additional cost US$*)
• Buffet or set menu options, depending on the venue.
• Venues on the beach, in the garden or in a hall

To ensure the quality of our service, all events are managed by our Groups, Weddings and Events Department, in collaboration with approved suppliers. External suppliers are therefore not permitted on the premises.

The cost varies depending on the package and the number of guests:

• Packages available, including intimate options for couples only
• Additional charge for extra guests
• Private receptions and special venues subject to additional charges of US$*

Our team will provide you with a personalised quote tailored to your needs if you let us know what kind of event you have in mind.