Grand Riviera Princess

Please contact directly with [email protected]

The hotel does not have fixed group discounts, but it does offer special benefits and conditions that vary according to the size and type of group, especially from a certain number of rooms.

To receive a personalized proposal adapted to your needs, we recommend contacting the Groups and Weddings department directly at [email protected] ; they will gladly help you organize your stay.

Booking directly with the hotel can offer additional benefits such as exclusive promotions, greater flexibility in changes or special requests, as well as more personalized attention before and during the stay.

On the other hand, online agencies like Expedia can offer packages, price comparisons, and quick booking options, although additional benefits or conditions may vary depending on the platform.

In all cases, we recommend reviewing the conditions of each option to choose the one that best suits your needs.

Yes, you can also book by phone through our Call Center. To find the contact number, go to the “Contact” section on our website.

You can check the availability of rooms with specific features, such as swim-out, directly through the search engine on our website.

To verify your reservation or request an upgrade, you must provide the name of the hotel and the reservation code. If you made the reservation through our website, please contact [email protected] ; otherwise, contact the hotel directly.

Yes, you can make your online reservation with total security and confidence on our official website.

To pay in advance, you must choose the “Pay now” (non-refundable) rate at the time of booking.

Currently, payments are accepted with cards (Visa, MasterCard, and American Express) and in cash upon arrival. The hotel accepts payments in Mexican pesos. If paying in dollars, the corresponding currency exchange must be made.

If you want more information about payment methods, you can contact the hotel directly or write to [email protected]

For these types of inquiries, you can write to us at [email protected] .

Yes. In the municipality of Solidaridad, there is an obligation to pay the Environmental Sanitation Tax for guests over 12 years of age. The fee is applied per room and per night as follows:

• 1st person: MX$ 33.94
• 2nd person: MX$ 16.97
• From the 3rd person onwards: no cost. This amount will be collected by the hotel on behalf of the municipality at the time of check-in.

You can modify a reservation as long as it was made through the official Princess website.

To cancel or modify the dates of your reservation, you can do so from the confirmation email, by accessing “Manage reservation”, or from “Check a reservation” in the footer of the website.

A change of dates is only possible for reservations with a pay-at-hotel rate and is subject to availability, and may entail a price change.

For other modifications, contact [email protected].

If you booked through our official Princess Hotels website:

• “Pay now”: non-refundable.
• “Pay at hotel”: free cancellation up to 2 days before arrival.

If your reservation was made with a travel agency, we suggest contacting them directly to manage any changes.

If your reservation was made through our website, you can request the modification by sending an email to [email protected] ; if your reservation was managed by a travel agency, we recommend contacting them directly to make the corresponding adjustment.

Yes, when you complete your reservation, you can use the Choose Your Room service (with an extra charge), to choose a room that suits your needs in terms of views, location, and even bed types.

You will have to make several reservations. If you want to ensure that all rooms are close by, we advise you to use the Choose your room service.

Send your reservation information and the request to [email protected] or through Grand Sunset’s social media channels. We will do everything possible so you have the best vacation. Requests are subject to availability.

The minimum age to check-in at the Grand Sunset Princess hotel is 18 years old. It is essential that at least one person of legal age is registered in the room.

As for minors, children up to 2 years old can stay at no additional cost, provided they share the existing bed with their parents or guardians. From the age of 3 years old, minors must pay for their stay and receive their own bracelet, as part of the hotel’s all-inclusive system.

You can request a copy of your invoice directly at the hotel reception. If you are no longer on the premises, you can send an email to [email protected]

You can check-in online from our website by accessing the following link or by clicking on “Check-in online” in the top bar.

The Grand Riviera Princess Hotel has now reopened following a refurbishment. You can now enjoy updated facilities, new areas and the same exceptional service we are known for.

You can contact the hotel by calling (+52) 984 877 35 00 or by emailing [email protected] in order to obtain updated information or resolve any questions related to your stay.

Check-in is from 3:00 PM and check-out must be done before 12:00 PM.

Check-in is from 3:00 PM. In case your arrival is very late, we would appreciate it if you could inform the hotel in advance.

The Grand Sunset Princess and the Grand Riviera Princess are two sections of the same resort, located facing each other and designed as an architectural mirror. This means that, visually and structurally, both hotels are very similar in layout, style, and services.

Both share facilities, restaurants, bars, pools, common areas, and activities, so guests can enjoy all the resort’s amenities regardless of which area they stay in. The main difference lies in the room location and the type of category booked.

The main difference between the Family Club zone and the regular zone of the Grand Riviera Princess hotel is that the Family Club is specially designed for families traveling with children. This zone offers family rooms with bunk beds, children’s amenities, welcome gifts for the little ones, and exclusive access to facilities such as a family pool, water park, and kids’ club with supervised activities.

On the other hand, the regular zone of the hotel is designed for all types of guests, whether couples, groups of friends, or families without small children, and offers a more general experience, with access to all the common areas of the resort, restaurants, pools, and entertainment areas.

Both zones offer the same level of service and quality, but the Family Club provides a more personalized experience tailored for those seeking comfort and family fun.

Junior Suite vs. Deluxe Junior Suite

Both are all-inclusive with access to restaurants, bars, and the water park. The Deluxe Junior Suite includes a bathtub; the Junior Suite does not.

Deluxe Junior Suite vs. Swim Out

The Swim Out offers direct access to the pool; in terms of services, both are the same.

Swim Out vs. Platinum Suites and Villas

The Platinum and Villas stand out for exclusive services, better location, and access to private areas.

Laguna Villas and Platinum Suites

Include additional benefits such as concierge and private reception, 24h room service, exclusive pool and buffet, among others.

Family Club

Exclusive zone for families with a mini water park, buffet, Kids Club, and play areas. Only accessible for this category. In addition, access to general resort facilities.

Master Suite

One of the most complete options: spacious, with distinct areas and a terrace with a hot tub. Includes Platinum benefits and access to exclusive services.

Yes, all rooms at the Hotel Grand Riviera Princess have a safe.

Yes, the hotel has access for disabled people and facilities for guests with mobility issues. We recommend calling beforehand or consulting with our team at [email protected].

Rooms are distributed according to their category: standard ones near the pools, Platinum ones in quiet areas near the beach, and suites/family ones in spacious areas with easy access to restaurants and entertainment. The exact location depends on availability and view type.

Applying the General Law for Tobacco Control and its Regulation from the Mexican authorities, smoking or consuming any tobacco/nicotine product is not permitted anywhere in the hotel, neither indoors nor outdoors, except in the designated areas

The beach is about 900 meters from the lobby. The furthest building is approximately 800 meters away.

At the moment we do not have a pet-friendly program, so it is not possible to host pets in our facilities.

Yes, we do accept orders, provided that the customer comes to the resort’s main entrance to collect them.

• Private check-in with a welcome drink.
• Early Check-in and Late Check-out (subject to availability).
• Room Service.
• Exclusive access to the Platinum Lounge and Concierge service.
• Private pool and beach with waiter service. Premium beverages included in Platinum areas.
• Use of bathrobes and slippers during your stay.
• Priority booking for dinners.
• Exclusive discount on the Green Fee at the external golf course (subject to availability).
• Exclusive gift: 1 Princess beach bag.
• Special event, black and white (temporarily suspended).

By booking a Platinum category room, you will have access to exclusive facilities such as the private beach area and the Platinum Lounge, as well as special services like Room Service. Click here for more information.

The Platinum rooms are located 50 meters from the beach. They are located in a mirror layout in each hotel: Grand Sunset Princess and Grand Sunset Princess. You will easily locate them by their lobby and exclusive pool area.

There is no minimum stay from Sunday to Thursday, but on Friday, Saturday, and holidays the minimum stay is 3 nights (subject to change).

You can book transportation via https://princess.nexustours.com/pcs-riviera-cancun

The taxi from the airport costs approximately $1200 pesos for 1 to 4 people.

Yes, the hotel has access for disabled people and facilities for guests with mobility issues. We recommend calling beforehand and consulting with reception about the adapted services and facilities.

We do not have an adapted room in this section.

Yes, the Platinum at Grand Riviera Princess area is family-friendly, allowing access for children. Its rooms have an occupancy of 4 people: 3 adults + 1 child or 2 adults + 2 children.

Yes, within the Platinum category we have ocean view rooms, available only in a specific section and subject to availability.

Every 15 minutes a shuttle can take you to the lobby and other intermediate points in the hotel.

Yes, we offer adapted options. Write an email to [email protected] informing them of your needs and travel information. We will take care of managing your case with the Food and Beverage department.

All restaurants are included, except the Chill Out Restaurant. You can make your reservations at the hotel through the webapp , from your mobile phone, and upon your arrival in the main lobby.

You can check the dress code for each restaurant at the following link

At Platinum at Grand Riviera Princess, you will have free basic Wi-Fi service available. The best signal is received in the lobbies and rooms.

As a Platinum guest, you will enjoy the exclusive beach area with loungers and waiter service.

Yes, there are ATMs next to the reception in each lobby. You can exchange money at reception: Canadian dollars, US dollars, euros, and British pounds.

The resort has a Spa. Please send an email to [email protected] . They will send you all the information and help you with reservations. You can book before and during your stay.

Yes, all rooms have a safe.

Applying the General Law for Tobacco Control and its Regulation from the Mexican authorities, smoking or consuming any tobacco/nicotine product is not permitted anywhere in the hotel, neither indoors nor outdoors, except in the designated areas

We do not offer this service directly included. You can book it through the external transfer service https://princess.nexustours.com/pcs-riviera-cancun . The taxi from the airport costs $630 pesos for 1 to 4 people.

At the Grand Sunset Princess you will find excursion agency modules located near the lobby and in the pool area, where you can book activities and tours to discover the best attractions of the Riviera Maya.

Playa del Carmen is 15 minutes away. We offer a shuttle service to go to the center of Playa del Carmen. Transportation leaves every day from the Grand Sunset Princess lobby. The departure times are: 9:00 AM, 12:00 PM, and 4:00 PM. The price is $85 pesos per person, per trip.

The All-Inclusive package at the Grand Riviera Princess hotel offers unlimited food and beverages, access to the hotel’s restaurants and bars, recreational activities, daily and nightly entertainment, and use of the resort facilities. Click here to see everything it includes and download the fact sheet.

The Hotel Grand Riviera Princess has a free basic Wi-Fi service available for all guests. The best signal is received in the lobbies and rooms.

All restaurants are included, except the Chill Out restaurant. You can make your reservations through the webapp or upon your arrival in the main lobby.

You can check the dress code for each restaurant at the following link

Yes, the Sports Bar. It is included for all guests.

If you have any special diet, we invite you to send an email with the details of your trip and your requirements to [email protected]

Our Concierge team will make sure to communicate it to the Food and Beverage department to ensure that your experience is the best possible.

Also remember to report your special diet at the time of check-in.

The Grand Sunset Hotel has a Spa. To make a reservation or request information, send an email to [email protected] . You can make your reservation before or during your stay.

Yes, you can request special services such as a crib or extra bed. To do so, you can write to the official social media channels of the hotel, send an email to [email protected] , or request it directly upon your arrival at the hotel. (Subject to availability).

The Hotel Grand Sunset Princess offers free parking for hotel guests.

Yes, there is one in each lobby, next to the reception. Indeed, you can exchange money at reception. We exchange Canadian dollars, US dollars, euros, and British pounds.

Yes, you can buy a day pass. The hours are from 9:00 AM to 6:00 PM. To offer the best service, the day pass will be subject to hotel occupancy. If you are interested, you can send an email to . The price is $2000 pesos per adult and $1000 per child (subject to change).

The Hotel Grand Riviera Princess has 4 children’s pools (one in the Kids Club area), a club for ages 4 to 12, children’s sports, and additional services such as cribs (subject to availability) and babysitters (extra cost). Click here to see all the facilities for children

All kinds of fun and varied activities are carried out. Yes, we offer a babysitting service, with an additional charge of $350 pesos per hour, per child (older than 2 years). After 11:00 PM, the cost of a taxi for the babysitter, $350 pesos, must be covered. All babysitters take regular courses on child care for all ages and first aid.

The hotel has several rooms for hosting different types of events. Click here to see all the options and complete the form if you want more information.

Please send an email with the trip details and all the information to [email protected] . Our concierge team will surprise you and make the celebration even more special.

The photography service is provided by an external company. To request information or purchase your photographs, please contact the Photo Pro team directly by emailing [email protected] , where they will provide you with all the assistance you need. You are also welcome to visit their branch, located beneath the Riviera lobby, during your stay.

MyPrincess is the Princess Hotels & Resorts loyalty program, created to thank the trust of our customers around the world and offer exclusive advantages on their reservations.

[email protected]

• Up to 20% discount on your stay
• Priority check-in
• Welcome cocktail
• Fruit basket
• 15% discount on spa treatments
• 30% discount on facial treatments

You can easily sign up for the MyPrincess club by filling out the form

If you have forgotten your password, click on “Access” and select the “Recover password” option, which you will find below the password field. You will receive an email with instructions to reset it.

Remember to also check your spam or junk mail folder.

If you cannot access your account, we recommend that you first try to reset your password.

If the problem persists, you can contact our team at [email protected] .

Grand Riviera Princess has different spaces:

• Riviera Bridge
• Ballroom: Oaxaca, Hidalgo, and Guerrero
• Nayarit Room
• Poquito Beach
• Riviera Gazebo

Surrounded by lush tropical flora and fauna, the Hotel Grand Riviera Princess offers one of the best beachfront locations. Enjoy the soft sand under your feet and the crystal clear waters of the Caribbean in an incomparable setting.

Its excellent location —just 10 minutes from Playa del Carmen and 40 minutes from the airport— makes it the ideal starting point to explore the region’s main tourist attractions.

You will have the accompaniment of a professional specialized in organizing weddings, who will provide a completely personalized service to make the celebration you always imagined a reality.

We offer the officiation of different types of ceremonies:

• Legal ceremonies
• Symbolic ceremonies
• Christian ceremonies
• Catholic ceremonies
• Mayan ceremonies
• South Asian ceremonies

In addition, you can choose to hold the reception in exclusive spaces such as the beach, the elegant halls, or the renowned Chill Out, one of the most requested places for its unique atmosphere and privacy.

The Hotel Grand Riviera Princess distinguishes itself by its exquisite international and gourmet gastronomic offer, with a wide variety of specialty restaurants. Enjoy flavors of the world in unique environments: Italian, Oriental, Mexican, Swiss, Korean cuisine, etc; each carefully crafted to offer an unforgettable culinary experience.

We offer 9 plated menus and 8 buffet menus:

Plated menus, in the halls:

• Coba Menu
• Tulum Menu
• Bacalar Menu
• Cozumel Menu
• Hol-Box Menu
• Isla Mujeres Menu
• Mahaual Menu
• Puerto Aventura Menu
• Puerto Morelos Menu

Buffet menus, on the Beach and in Halls:

• Grill Buffet
• Caribbean Buffet
• Mexican Buffet
• Mayan Buffet
• BBQ Buffet
• Spanish Buffet
• Oriental Buffet
• Italian Buffet

Services are managed directly with the hotel’s wedding department. To confirm the date, a non-refundable deposit of $400 is required for reservations made less than a year in advance and $800 when the wedding is booked more than a year in advance. In the case of private receptions, such as those held at the Chill Out, a non-refundable deposit of $1,000 is requested.

A minimum of 2 people and a maximum of 300 people.

It depends on the type of ceremony. A legal wedding needs to be booked at least 2 months in advance. Symbolic weddings with a minimum of 15 days in advance (subject to availability).

For a legal wedding, it is necessary for the bride and groom and witnesses to stay at the hotel 4 business days before the wedding. For symbolic weddings, 2 business days before.

You will have the support of a professional wedding planner who will accompany you every step of the organization, including the arrangement of chairs for guests and any additional services you wish to incorporate.

In addition, you have the option to personalize your ceremony, so that every detail reflects your style and personality.

Through a Visa / Mastercard bank card or via bank transfer.

The celebration of the event lasts between 3 and 5 hours. A Western wedding ceremony usually lasts between 15 and 20 minutes.

We advise you to bring the items with you, as we do not have a stock area to store shipments.

We always have a Plan B for your celebration, such as the event halls.

Yes, 20% of the guests can be not staying at the hotel. They can attend the wedding by paying for a day pass two hours before the ceremony. You must confirm the list of non-staying guests with your wedding planner.

95% of the couples who get in touch to organize a wedding at the hotel end up confirming the celebration with us.

The most highly valued aspects are, primarily, the follow-up throughout the organization and the attention to doubts. Personalized treatment is another important element. Also, the flexibility in the packages for all those who want a wedding with their personal touch. The beachfront location, the structures, and the diversity of gardens make it the ideal choice.