Princess Hotels

COVID-19 Information

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Princess Hotels & Resorts (Canary Islands) – Information about COVID-19

At Princess Hotels & Resorts our main priority is the health, safety, and well-being of our guests and employees. Therefore, we are strictly following the guidelines of the World Health Organization and the local authorities in regards to the evolution of the coronavirus (COVID-19) worldwide.

Given the exceptional circumstances, we would like to apologize for the inconvenience this health crisis may cause you or your loved ones.

Temporal closure

Due to the health crisis caused by COVID-19, Princess is forced to temporarily close their hotels in the Canary Islands.

The closure will be as of March 24, 2020 and will continue until further notice. We will inform you of the reopening date in due time and by all available means, website, social networks or even, when circumstances allow it, personalized email.

Cancellation policy

For direct bookings made between March 25th and October 31th, 2020 for stays from April 1st onwards, Princess Hotels & Resorts in the Canary Islands offers its customers the following cancellation conditions:

Reservations with “Pay in the Hotel” rate: The reservation can be cancelled up to 24 hours prior to arrival without any cancellation fee or penalty. You may also modify the travel dates through the confirmation link sent to your email address.

Reservations with non-refundable rate: The travel dates may be postponed up to one year. However, the amount paid will not be refunded. The respective amount will be kept as a deposit for future bookings.

If the reservation is changed to a period with a higher rate, the difference between the deposit (original booking) to the new reservation must be paid

If the reservation is changed to a period with a lower rate, a voucher will be offered for consumption at the hotel and/or for upgrading to a higher room or a higher board type until the total amount already paid for the original booking has been reached.

Contact us

If you have any questions about your reservation or would like to speak to customer service, please visit our contact page.

Different cancellation policies apply to group reservations, as they depend on the dates. In this case please contact us directly through the following email: .



Find out our protection measures against Covid-19

Read measures

In addition to current protection measures, we will follow the recommendations and procedures issued by WHO, government health authorities and health programs from external businesses in order to offer our guests better control and safety.