Princess Hotels Covid

COVID-19 Information

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Princess Hotels & Resorts (Canary Islands) – Information about COVID-19

At Princess Hotels & Resorts our main priority is the health, safety, and well-being of our guests and employees. Therefore, we are strictly following the guidelines of the World Health Organization and the local authorities in regards to the evolution of the coronavirus (COVID-19) worldwide.

Given the exceptional circumstances, we would like to apologize for the inconvenience this health crisis may cause you or your loved ones.

Hotels opening

At Princess Hotels & Resorts we were hoping that the time would come when we could announce our return to activity and therefore the reopening of our hotels in the Canary Islands. To make this possible, we have been working on a strict protocol under the motto “Because we Care” that guarantees the quality and the fulfillment of all the sanitary measures imposed by the authorities.

Below are the estimated opening dates of our hotels in the Canary Islands, which we have established in our de-escalation plan, provided that the health crisis allows us to do so.


  • Maspalomas Princess: May 15, 2021
  • Tabaiba Princess: May 15, 2021
  • Gran Canaria Princess: May 15, 2021
  • Taurito Princess: May 15, 2021
  • TUI BLUE Suite Princess: May 15, 2021
  • Mogán Princess: May 15, 2021


  • Guayarmina Princess: May 15, 2021
  • Bahía Princess: May 15, 2021


  • Jandía Princess Club: May 15, 2021
  • Fuerteventura Princess: May 15, 2021
  • Esencia de Fuerteventura by Princess: May 15, 2021


  • La Palma & Teneguía Princess: May 15, 2021
  • Esencia de La Palma by Princess: May 15, 2021

You can now check the availability of any of these hotels on our website

Please understand that due to social distancing rules and strict safety protocols some services or installations may temporarily be unavailable and therefore may differ from the hotel’s description on our website..

Cancellation policy

For direct bookings made between March 25th and October 31th 2021, for stays from April 1st onwards, Princess Hotels & Resorts in the Canary Islands offers its customers the following cancellation conditions:

Reservations with “Pay in the Hotel” rate: The reservation can be cancelled up to 24 hours prior to arrival date without any cancellation fee or penalty (if cancelled later, one night will be charged). You may also modify the travel dates through the confirmation link sent to your email address.

Reservations with non-refundable rate: The travel dates may be postponed up to one year. However, the amount paid will not be refunded. The respective amount will be kept as a deposit for future bookings.

If the reservation is changed to a period with a higher rate, the difference between the deposit (original booking) to the new reservation must be paid

If the reservation is changed to a period with a lower rate, a voucher will be offered for consumption at the hotel and/or for upgrading to a higher room or a higher board type until the total amount already paid for the original booking has been reached.

We hereby inform you that due to the exceptional factual and legal circumstances arising from COVID-19 the hotel may not be open to the public on the dates of your reservation.

Although we will inform you fully of the opening date, in any case, if the hotel is not open to the public on your reservation date, Princess grants you the possibility to modify your reservation to be exercised during the following year, subject to availability, with the following conditions of courtesy and compensation:

  • Same price, even if it is a higher price period.
  • Refund in case the price of the new period is lower.
  • In all cases, you will receive a complimentary diet upgrade.
  • (Favourable conditions).

If you decide to cancel your reservation, you will be entitled to a refund of any amounts you have paid for the reservation.

At the same time, you are informed that:

  • a. In view of the above, it is not advisable for you to incur additional costs that you cannot cancel free of charge (air/boat tickets, car rental or any other), starting from the current date of the reservation which is pending confirmation. The Hotel cannot be held responsible for such cancellation charges.
  • b. Your stay in the Hotel, at the time it takes place, will be subject to the special Covid-19 legislation, the decisions that may be taken by the administrative authorities and the protection rules and protocols (e.g. temperature control) that the hotel adopts to comply with them or establishes as best practice in the protection of its clients, workers and collaborators. Therefore, the confirmation of the reservation by you implies your express consent to the carrying out and observance of such controls, tests and health rules.
  • By booking your stay at Princess Hotels you indicate your agreement that some of the services or facilities of the hotel may differ from those described on the website.

DECREE LAW 17/200, of 29th October

In compliance with Decree Law 17/2020, of 29 October, on extraordinary measures in the field of tourism to deal with the effects of the health and economic crisis caused by the COVID-19 pandemic, we inform you that from 13 November 2020 the following conditions will have to be met for access to accommodation according to your circumstances:

  • Users over 6 years old who arrive from outside the territory of the Canary Islands must present a certificate of COVID-19 diagnostic test (only PCR (COVID-19 RT-PCR) and rapid antigen detection tests are admitted) to proof they have tested negative for active COVID-19 infection in the 72 hours prior to arrival and that they have not tested positive as a COVID-19 transmitter. The test certificate may be provided on digital or hard copy and it must indicate: the date and time of its completion; the identity of the subject who has been tested; the laboratory responsible for its verification and its nature, as well as its negative result.
  • The test certificate will not be required if you prove, through your travel document, that you have been in Canary Islands territory for the 15 days prior to your check in into the accommodation and you make a declaration that you have not had symptoms compatible with COVID-19 during that time.
  • Canary Islands residents must declare, under their own responsibility, that they have been in Canary Islands territory for the 15 days prior to the check in into the accommodation and that they have not had symptoms compatible with COVID-19 during that time.
  • By confirming this reservation you accept the application of the above conditions for access to the accommodation.
  • In the event of non-compliance with the aforementioned conditions, the accommodation will be obliged to exercise its right of admission by denying access. Exceptionally, if you state your will to take a diagnostic test, we will inform you of the nearest authorized centres and we will allow your access and stay for the time required to obtain the results. Until the obtention of the results, you will not be able to leave your accommodation unit.
  • We also inform you that you must download and keep active during your stay and for 15 days after your return to your place of origin, the Radar Covid tracking app.



Please note that on arrival in the Canary Islands by air or sea you must sign a responsible declaration stating that you are subject to the above-mentioned control measures.

Please bear in mind that the above conditions are exclusively for access to accommodation, but that depending on geographical origin of your travel, other additional health control measures may apply to you at points of entry to Spain as we mention below, for information purposes only.

Entry to Spain through entry points located outside the territory of the Canary Islands:

With effect from November 23, 2020 and in accordance with the Resolution of November 11, 2020, of the General Directorate of Public Health, regarding the health controls to be carried out at points of entry in Spain:

  • If you arrive in Spain (as a final destination) by air or sea, you will have to pass a temperature or fever control at the entry point you arrive at.
  • Before travelling you must complete a Health Control Form on the website , or the Spain Travel Health-SpTH app. Exceptionally if you have not been able to complete the web form or in cases of entry by sea, the form is available for download and delivery on paper at
  • If you come from a country or risk zone (see update of countries and risk zones at and on the web: ) You must have a Diagnostic Test for SARS-Cov-2, up to the 72 hours prior to arrival, that indicates the traveller’s name, passport number or national identity document (which must coincide with the one used in the Health Control Form), date of completion of the test, identification and contact details of the centre that performs the analysis, the technique used and the negative result of the test. The original certificate may be requested at the health control point upon arrival in Spain. This requirement does not apply to children under 6 years of age.

Please note that the only diagnostic tests admitted at this time are PCR (RT-PCR), TMA (Transcription-Mediated Amplification) and other tests based on equivalent molecular techniques. And that the supporting document must be written in Spanish, English, French or German or, where appropriate, be accompanied by a Spanish translation made by an official body..

  • If it is not proven that the diagnostic test has been carried out with a negative result or if, after the health check, you are suspected of suffering from COVID-19 or symptoms, you must undergo the test indicated by the health services.
  • The health control can lead to the activation of the corresponding health protocols by the authorities.

Contact us

If you have any questions about your reservation or would like to speak to customer service, please visit our contact page.

Different cancellation policies apply to group reservations, as they depend on the dates. In this case please contact us directly through the following email: [email protected] .



Find out our protection measures against Covid-19

Read measures

In addition to current protection measures, we will follow the recommendations and procedures issued by WHO, government health authorities and health programs from external businesses in order to offer our guests better control and safety.